Franchise NZ - Summer 2025

franchise.co.nz

SUPREME SUCCESS:

MAKING A MARK

endorsed by

Westpac Directory of Franchising

Over 275 different franchises

Working Together | Sector Health Check | Awards Galore!

franchise.co.nz

Summer 2025 Year 33 Issue 04 $8.95

BUY YOUR OWN BUSINESS

Enjoy a successful

business with a great

lifestyle in the Regions

Strolling in The Redwoods in Rotorua spells quality family

time for CrestClean franchisees Baljeet and Sharanpreet, who

enjoy lots of local recreation with their profitable CrestClean

business in the Bay of Plenty.

This is the type of lifestyle available to CrestClean franchisees

operating successful businesses in the regions. With lower living

costs and cheaper housing, now is a great time to make the move.

Buy a CrestClean franchise in any of the regions on the map and

you can get up to $3000 towards relocation costs.

We have finance options available to help get you started, plus

great operational and administration support from NZ’s leading

small business franchise.

Move to the Regions with CrestClean

Call now to change your lifestyle

0800 273 780 or visit crest.co.nz/regions

Find us at

@crestfranchises

Check out our high demand regions

and request an info pack

We have high

demand for new

franchisees in

these regions

Whakatāne

Taranaki

Blenheim

Dargaville

Central Otago

Nelson

Mangawhai

Wairarapa

Winton

Goodwin Turner are

franchise specialists with

a team of industry leading

legal experts. You can

be assured of receiving

practical commercial advice

and individually tailored

solutions that will add value

to your business.

Franchising | Property | Intellectual Property | Employment | Commercial & Contract

09 973 7350 info@goodwinturner.co.nz goodwinturner.co.nz

RELAX,

UNWIND,

RESET.

The summer break is a great opportunity to think

about new franchising opportunities, and your

legal requirements.

Our award-winning team is ready to offer industry

knowledge and experience, saving you considerable

time and money.

We will guide you through the process, giving you the

confidence to get on with the business of doing business.

To us, being commercial lawyers requires more than

just legal expertise. It also requires a commercial

mindset, ensuring that all advice provided is realistic

and practical.

For sound legal advice you can rely on –

call us today.

Global Law Experts

• Franchise Law Firm of the Year

- every year since 2014

Who’s Who Legal

• Recognised Leader in Franchise Law

- every year since 2017

ANNUAL AWARDS

WINNER

Published by:

Eden Exchange NZ Holdings Limited

PO Box 58, Matakana 0948

New Zealand

P 0800 FRANCHISE (0800 372 624)

info@franchise.co.nz

www.franchise.co.nz

ISSN 1172-059X (Print)

ISSN 2324-5204 (Digital)

Designed and produced by

Smokeylemon

Senior Designer: Stu Sutherland

www.smokeylemon.com

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franchise.co.nz

PUTTING PEOPLE in BUSINESS

Success, celebration and sunshine – the team here at Franchise New

Zealand media is in buoyant mood as we wrap up our final print issue of

2024. Heading into the festive break on a high, we’re proud and pleased

to have brought you a year’s worth of franchising news and views from

across the country.

In this issue, we share some of the fun photos and success stories from

the Westpac New Zealand Franchise Awards held in November, shining

the spotlight on the host of worthy winners (see page 24). This year’s

Supreme Franchisee of The Year award recipients, Steven Painter and

Gerry Schumacher of Landmark Homes Taupō take centre spot on our

cover. They kindly share their thoughts and learnings with readers keen to

follow their path to franchise success.

A health check of New Zealand franchising demonstrated a solid pulse

during this past quarter. With the Massey University Business School-

led 2024 Franchising New Zealand Survey released in October, we share

the findings in this issue. While economic times have been testing, the

results since the survey was last conducted in 2021 are heartening. With

the total turnover of the sector increasing from $58.5 billion in 2021

to $73.4 billion in 2024, this represents an impressive 25.5% growth

in the sector, equivalent to 11% of New Zealand’s GDP. This standout

stat demonstrates the enduring power of the franchise model and its

resilience through rough times (read more on page 44).

As always, there are many human interest stories prepared among these

pages, with tales of Kiwi franchisees who have made the switch to setting

up in this sector. We share updates on new brands to our shores, as well

as present plenty of wisdom and expertise from several of the franchise

specialists we have fortunate to have in our midst here in Aotearoa.

Our team has brought this packed publication together to print from the

sunny coast of Ōrewa, where we have enjoyed the facilities and friendly

faces at shared workspace, CoastLab. Here we are, pictured on print

deadline day, with a

well-earned feast on

the sunny deck.

Wherever your

summer takes you,

near or far, and

whoever you share it

with, I hope it brings

you all you want from

this festive season

and more.

See you in 2025!

Call 0800 FRANCHISE or visit franchise.co.nz to request additional free print

copies, for you or your contacts, or to read a digital copy - sharing’s caring!

Heather Barker Vermeer

Editor, Franchise New Zealand Media

SUMMER SENDS...

Franchise New Zealand team:

Heather Barker Vermeer, Anna-Marie Staples,

Caitlin Chatterley, Sally Knight

and Stuart Sutherland

Experts in nationwide

franchise signage.

Try, buy and brand

workwear and apparel

all in one place.

From design to installation, we offer a complete

signage solution to ensure your franchisees are brand

compliant, right throughout the country.

Trade Show Displays | Neon & 3D Letters | Illuminated Signs | Banners

Vehicle Graphics | Building Signage | Digital Signs | Retail Signs | Safety Signs

We make it easy for franchisors, with both physical

showrooms and online ordering for your franchisees.

Caps & Hats | Corporate Wear | Promotional Products | Jackets & Vests

DEAL WITH ONE PERSON AND ENSURE BRAND

CONSISTENCY ACROSS YOUR NETWORK

For all your branding needs, call our

National Accounts Manager, Peter Smythe 021 993 800

Uniforms & Promotional Products

General Manager

Sally Knight

Editor

Heather Barker Vermeer

Business Development

Anna-Marie Staples

Caitlin Chatterley

Writers

Glenn Baker

Crispin Caldicott

Ross Lindsay

Submissions

Editorial submissions and

advertising enquiries should be

directed to the publisher. All articles

published become copyright

©Eden Exchange NZ Holdings Limited

Conditions

The publisher in its sole discretion

reserves the right to refuse to

publish any advertisement received

if the publisher considers that the

publication of such advertisement

would be undesirable in any way.

Contact

For information about

subscriptions, advertising

or other matters, please ring

us on 0800 372 624 or email

info@franchise.co.nz

All Franchise New Zealand

media are copyright

©Eden Exchange NZ Holdings

Limited and no part may be

reproduced without the specific

written permission of

the publisher.

Disclaimer

All franchise and business opportunity features included

within this publication are paid advertorial approved by the

client concerned.

Inclusion of any franchise system, business opportunity or

professional advisor within this magazine does not imply

endorsement by the publisher or the FANZ. Persons entering

into franchise agreements are strongly advised to seek their

own professional advice.

Neither the publisher nor the FANZ accept any responsibility

or liability for views or claims expressed in Franchise New

Zealand. Opinions expressed by contributors are their own

and not necessarily endorsed by the publisher or the FANZ.

Westpac Directory of Franchising

Over 275 different franchises

Franchise and Business Opportunities

Specialist Advisors

Other Services

Cover image and cover story image (p6) - Matt Jordan - Jordan Creatives

6 Make your move,

make your mark

What do you want from a

franchise, and why? How

and when are you going

about getting it? We look

at your expectations

versus the reality of

owning a business, with

the help of experts and

the nation’s most

successful franchisees.

11 For the love of food

Soul Origin’s popular

franchise is quickly capturing

Kiwi hearts and tastebuds.

12 Time to break free

Corporate life getting you

nowhere? Be your own

boss with ERA Group.

13 Fuelling communities first

Anchor franchisees

are local legends,

whatever the weather.

14 ‘Five to thrive for

2025’ and beyond

Franchize Consultants

report on a tough year for

franchisors and franchisees.

15 Where the stars come

out to shine

Rodney Wayne’s franchise

model continues to shine,

anchored on trust.

16 Franchise News

Latest news from the

world of franchising...

18 Cabin fever!

South Island is the focus

for industry leading

Mizin Cabin Hire.

19 Growing your courier

franchise

How Aramex supports

its franchisees for

long-term success.

21 No to DIY. Yes, to DIFM!

Kitchen Studio franchisee

since 1989 still going

stronger than ever.

22 Specialist franchise

bankers

Westpac’s Sujam Ratnayake

on how banking experts can

help you rise in franchising.

24 2024 NZ Franchise

Awards - celebrating

excellence

Winning franchises a driving

force, building a bright future.

31 Supreme success

Landmark Homes scoops

Marketing Campaign and

Supreme Franchisee awards.

33 Quick learner?

Excellence awaits

Paramount Services

franchisee flying high

after surge in business.

35 Californian horses to

Kiwi cabins

Former equine chiropractor

clicked with Franchise

Accountants to build

cabin hire business.

36 Working together

Greg Nathan provides tips

on building a good working

relationship with family.

39 Combining skills, ahead

of the curve

Black & White Coffee

Cartel provides grounds for

passionate partnerships.

40 Probiotics - The future

of cleaning

Jani-King is banishing

bad bacteria, better.

41 Exceptional franchise

spreads its wings

Pukeko Rental Managers

is about exceptional

rental management.

43 Perfect plan

A Speed Queen-equipped

laundromat is the

perfect side-hustle.

44 Franchising health check

shows strong pulse

The 2024 Franchising New

Zealand survey shows

franchising is in solid shape.

46 Reflections on the year,

recharging for 2025

Reflections on a year well

worked at the Franchise

Association of New Zealand.

49 Under the influence

Wynn Williams on what

advertisers need to know

about influencer marketing.

51 Friendly, flexible

recruitment done right

Coffee and informality

are the V.I.P. way into

business investment.

52 Behind the brand

What you must know before

buying a franchise…

54 Roaring success

Speedway helps power

Pack & Send franchise

partners to turnover records.

55 Brewing up proven

prospects

In the competitive hospitality

sector, Columbus Coffee

is a trusted performer.

56 The franchise springboard

Jim’s Test & Tag franchisee

leaps upward in business.

57 Retail gets a rev-up

In challenging times, Two

Dollar Things Plus stands

out as a retail success.

59 Future driven

New lead at Cleantastic

pushing extra growth

in the business.

60 Questions to ask about a

franchise

The 250 questions to ask

before buying a franchise.

68 Westpac Directory of

Franchising

Guide to 275+ franchise

opportunities, advisors

and advertiser index

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine

Summer 2025

18%

17%

15%

10%

Supreme success: Gerry Schumacher and Steven Painter

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

If you’re looking at buying a franchise, it’s important to know your

primary motivations and to measure your success against the right goals.

You’ll also need to share your reasons openly with the franchisor of

your preferred business. Before granting you a franchise, the team that

will be supporting you to succeed must agree that the business has the

potential to deliver what you want and that your expectations of time

input, effort and potential returns (financial and intangible) are aligned

with what the franchise system needs and can offer.

For 2024 Westpac Supreme Franchisee of the Year award winner

Steven Painter of Landmark Homes Taupō, success stemmed from

an opportunity that simply presented itself at the right time. Hailing

from a building background himself, Steven says taking the leap into

franchising was a move he felt ready to make. After aligning with

business partner Gerry Schumacher, he hasn’t looked back.

“I saw an opportunity there in the market,” he says. “So I moved

off the tools and jumped ahead financially by joining the

Landmark Homes franchise.”

He says he has learned a lot about franchising over the last 10 years.

“Being a builder by trade, there was the matter of understanding

the nature of the beast. Once you are aware of the size, the capacity

for growth and how a franchise operates, you learn how potentially

successful and enjoyable it is.”

Winning this year’s Supreme award, Steven says was hugely rewarding

and very humbling, “It’s one thing to think you have a good business,

but it’s another thing altogether to be recognised across all industries

and across the whole country,” he said.

Key drivers

According to the latest New Zealand Prospective Franchisee Research

survey, conducted by Franchize Consultants Ltd and Franchise New

Zealand media, your motivations for buying a franchise are likely to be

primarily income driven, with the potential to build wealth your main

reason for considering the move.

Lifestyle improvements like flexibility, life balance and satisfaction

are important secondary motivations, along with ways to have greater

control over your own life, such as wanting a career change, having more

security and stability, and making employment or asset provisions for

other family members.

Two years on from the last Prospective Franchisee research period,

larger numbers of you are facing redundancy or cannot find the job that

you want, which is prompting more people in younger age groups (25-44

years old) to seriously consider the move to buy a franchise.

Our research found that almost half of you would consider moving to

another region to take up the right franchise opportunity and over two

thirds of you are considering buying a franchise with someone else.

Going into business with a spouse, partner or friend can provide real

advantages, when you bring additional skills and experience to the

business, as Steven Painter found when he met business partner Gerry

Schumacher. The award-winning Landmark Homes Taupō franchisee

says, “It’s key to bring different skills to the partnership and be able to

handle workplace conflicts and change without animosity. There must

be trust in what each other does, and a shared vision for what you want

your business to achieve.” The pair recently brought on another partner

when they took on the Hawkes Bay franchise and Steven’s wife Ingrid

also works in the administrative side of the business, making for an even

bigger pool of complementary skills in the team.

Proven power

Our recent Prospective Franchisee research found that the majority of

respondents looking at buying a franchise have people management

and/or business ownership experience, which begs the question, why

would you prefer a franchise to an independent business?

Having access to a proven business model is the main appeal, according

to the research findings. Brand recognition, help throughout start-up and

the safety of ongoing support are all key factors in this decision, too.

One of the least-recognised benefits of a franchise system can be its

buying power, which was only ranked as significantly important by 6% of

prospective franchisees recently surveyed. Some of New Zealand’s most

well-known franchise brands, such as Kitchen Studio and Paper Plus,

have developed out of cooperative buying groups.

Having an established name lends a business a huge helping hand

from the get-go. As the most visible part of a franchise operation, if the

franchisor has done their work well, a strong, respected brand gives the

new franchisee peace of mind and a high likelihood of customer loyalty

from the outset. Not only will consumers know the name and what it

stands for, but there will be a battery of back-up material – website,

MAKE YOUR MOVE,

MAKE YOUR MARK

What do you want from a franchise, and why? How and when are you going

about getting it? We look at your expectations versus the reality of owning a

business, with the help of experts and the nation’s most successful franchisees.

Franchise New Zealand Summer 2025 Year 33 Issue 04

leaflets, clothing, signage, advertisements, social media presence,

vehicle designs and so on – all reinforcing your brand identity.

For Steven Painter, the benefit of having a high-profile premium brand

like Landmark Homes behind him has had particular relevance over

some of the tough years in the building sector. “In this business, pricing

is hugely important, so having the assistance of first-class buyers has

been a real bonus,” he says.

“Being part of the franchise means we have some size and grunt

behind us, and very good relationships with suppliers too.” One of

their key suppliers, Bunnings, was publicly thanked when Steven and

the Landmark Homes Taupō team accepted their Home & Lifestyle

Franchisee of the Year award at the 2024 Franchise Awards gala dinner,

with a table of enthusiastic supporters from Bunnings erupting into huge

cheers as the winners were announced.

The Landmark Homes franchise system also took home the prestigious

Marketing Campaign of the Year award, and Steven says that his

Taupō and Hawkes Bay franchises have benefitted enormously from the

marketing strengths of their brand, “Given the resources and support

that we are able to tap into, there are so many opportunities for growth.”

Of course, not every franchise brand has the pulling power of a multi-

national, and some newer franchises won’t be able to offer that big

impact marketing at first. But those smaller, newer franchises tend to

require less investment in their early days. As each new franchisee joins,

the brand – and its buying power – become more valuable.

System support

Being provided with systems, training and support to help you learn,

run and monitor your business are one of the golden gifts of franchises.

Franchising, properly done, is a mutually beneficial agreement between

franchisee and franchisor: the franchisor makes their income from the

success of your business, so it’s in their interests to help you make the

most of your territory.

What if you had a support person or team that checked up on your

progress regularly, gave you feedback on how you were doing and

provided plenty of fresh ideas for doing even better? It sounds like

the ideal way to start up in business, right? It’s a level of support the

independent businessperson could only dream of. And that’s exactly

what many franchisors provide for their new franchisees. At its best,

franchising is like having a dedicated mentor and business coach rolled

into one – and so much more besides.

The franchisor/franchisee relationship starts with the selection process.

It’s not in the franchisor’s interests to appoint anyone who they don’t

think will succeed, so by being offered the franchise, you should be

confident you possess the necessary qualities. The more rigorous the

selection process, the better for you.

Equally important is the continuing support. A franchisor should have

people experienced in every aspect of the business you run who can

answer any questions on a day-to-day basis. In addition to this, they

have a monitoring role, helping you to maximise your performance in

such areas as production costs, sales, promotion, staff recruitment and

so on, and providing additional training or advice as required. Field

managers, who check in with you and visit your operation regularly

will help you keep a watchful eye on how things are progressing.

They are a valuable resource of support – so important that they are

even recognised with their own category in the Westpac New Zealand

Franchise Awards (see page 24).

Training

Training trends, according to Massey University’s 2024 Franchising New

Zealand Survey released in October (see page 44), are moving towards

shorter initial training periods, with 48% of franchises now offering 10

days or less of initial training, compared to 39% in 2021.

These changes could indicate efforts by franchisors to lower barriers

to entry and streamline onboarding through the use of more efficient

processes and technologies.

Our recent research shows that prospective franchisees are also placing

less importance on ongoing training, but the reality is that operational

franchisees will usually expect and benefit from assistance from

franchise support teams when moving through periods of technological

or market change.

Looking deeply into what a franchise’s training looks like; its content,

how it is delivered, by whom, when and for how long, are considerations

to put high up on your priority list when assessing potential franchises

to purchase. Seeing evidence of a robust operational system and

www. potterystudio.co.nz

This is entertainment!

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Perfect owner operator business and you DO NOT

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Some Vendor Finance maybe offered.

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ray@potterystudio.co.nz. Whatsapp 0277899278

your Adventure starts with Us

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Well tested franchise

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Be part of one of the largest independently

owned rental car networks in the country.

For further information email:

steve@radcarhire.co.nz

www.radcarhire.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

comprehensive training programme can clearly be powerful in attracting

and reassuring potential franchisees.

Investment expectations, financial goals

What you expect to spend on a franchise business varies significantly,

according to the latest Prospective Franchisee research, with 30% of

respondents prepared to invest under $50,000 and 26% willing to

invest between $100-$300k. And, once operational, 64% of prospective

franchisees surveyed expect a positive income (combined profit and

wages) in their first year, while 52% are anticipating earning at least

$100,000 annually, once established.

The range of start-up costs expanded significantly in 2024, according

to the Massey University-led Franchising New Zealand survey, with

respondent franchises costing anywhere between $280 and $1.5million.

The median total start-up cost for retail franchise respondents was

$200,000, for non-retail it was $100,000.

Flexible entry options offer franchisees a choice of investment levels to

suit their budget and risk appetite. Tiered investment models (eg. small-

scale entry-level vs. full-scale operation) can provide different ways into

the same franchise.

In terms of income, franchisees need to be mindful of having realistic

expectations and, as such, ensure robust conversations take place in

order to gauge these from the outset. Gaining access to transparent

financial data, including average franchisee income across different

investment levels, will provide a valuable barometer for realistic

income projections. McDonald’s, for example, famously offers financial

projections tailored to investment tiers, making it easier for prospective

franchisees to visualise return on investment.

Decision-making due diligence

Most prospective franchisees say that they will consult multiple

information sources, including accountants, lawyers, and existing

franchisees when contemplating taking their first steps into franchising,

or purchasing further franchise units. Membership of the Franchise

Association of New Zealand (FANZ) is also felt to be a critical component

of the mix – for credibility, best practice, networking and trust.

However, only just over half – 51% – of respondents said they would

consult a lawyer for advice before purchasing a franchise. The reality

is that disclosure documents and franchise agreements are lengthy

and wordy legal documents. If your preferred franchise is a FANZ

member, the FANZ Code of Practice and Ethics requires members to at

least recommend, if not insist, that you have the franchise agreement

explained to you by a lawyer experienced in franchising.

Partner with experts in franchising for a comprehensive assessment,

advice and support in all aspects of legal, financial and accounting

affairs. Franchise-friendly banks can provide a raft of financing options

tailored to your specific need, factoring in your entire financial situation

and with deep knowledge of a wide range of franchising systems

and processes.

Breaking down barriers

As potential franchisees, you said your biggest reservations to taking

the plunge are high initial costs, financing challenges, and uncertainty

about income and return on investment. Franchisors might address

these concerns proactively by offering flexible financing options, clear

evidence of returns and testimonials from existing franchisees.

Include realistic income timelines in your considerations on choosing a

franchise. Ask for case studies for both under-performing and high-

performing franchisees to provide a balanced perspective. Find out

about any accolades the system and its people have received. These can

speak volumes and provide an independent assessment of the quality of

the outfit and its team.

Franchises may offer a ‘behind-the-scenes’ look at their operations, such

as shadowing an existing franchisee, taking part in live webinars or open

days at existing outlets. Take every opportunity to engage and educate

yourself and if the options to ‘try before you buy’ don’t seem to exist, just

ask the franchisor.

On page 60 of this magazine you will find a handy list of 250 Questions

to Ask Your Franchisor.

Of course, no franchise is a guaranteed success and as a potential

franchisee you must always be cautious, but there is no doubt that

– providing you choose well – buying a franchise can be a move

marvellously worth making, as Steve well knows. “Know your primary

motivations, measure your success against the right goals, build a strong

team and you’ll likely go far.”

Full training and ongoing support

for an immediate operation start

Affordable and easy start up

High profit margin business model

Diverse revenue streams from

ready-to-deliver programmes

Global brand with local curriculum

& marketing support

Develop future innovators by

providing STEAM education

Contact Franchise Manager: Queena Lee at

021 463 778 or queena@bricks4kidz.co.nz

MAKE A POSITIVE IMPACT WHILE BUILDING

A BETTER FUTURE FOR YOURSELF

bricks4kidz.co.nz I 0800 LEGO 4 K

Join a renowned and globally award

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BUILD YOUR BUSINESS

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Invest in your

next career

move

Help Kiwis plan a better financial future by

becoming a Generate KiwiSaver Adviser.

Become a trusted KiwiSaver adviser

and make a real impact

Do you want to empower Kiwis to make confident, smart financial choices and

be recognised as a trusted adviser in your community? As a Generate KiwiSaver

Adviser, it’s a bit like you’re building a business within a business - you work

independently, build strong relationships, and make a genuine difference in the

lives of your clients.

Your key mission is to educate and empower Kiwis, helping them make informed

decisions about their KiwiSaver account.

With every connection you make, you’ll be helping others maximise their

KiwiSaver potential.

It’s a role that many people already find highly rewarding – personally,

professionally and financially.

Long-standing Generate adviser Bevan Kinraid says, “Kiwis tend to have a

‘she’ll be right’ approach to finances. It’s extremely satisfying when you can sit

down with someone and watch them have that lightbulb moment and see the

possibilities of taking more control of their KiwiSaver investment.”

What does the role involve?

As a Generate KiwiSaver Adviser, you’ll be out in your local community,

connecting with Kiwis and helping them understand how KiwiSaver works.

You’ll empower your clients to make the most of their investment and ensure

they have the knowledge and confidence to align their plan with their life goals,

whether that be saving for a first home or retirement.

You’ll have independence and flexibility, meeting with prospective clients in

person at their home, their workplace or online over online virtual calls.

Every day will be different, but the more time and effort you put in, the more

you can be financially rewarded.

You’ll be backed up by Generate’s support

You won’t be doing this alone. You’ll have access to our experienced, award-

winning team. This means you can focus on building relationships, making an

impact and gaining momentum in your business.

At Generate, we work with you. We want to see you grow your reputation and

your client base:

• Marketing – our brand recognition is growing newspaper and radio advertising,

podcast sponsorship and other presence around the country.

• Customer service – we can help with customer queries and the administrative

tasks around withdrawals.

• Technology – we provide training and advice tools so your presentation is

slick and seamless. We’re constantly updating our tools and automating our

processes.

• Compliance - our experienced team gives you training, guidance and assurance

to help ensure your processes comply with the relevant KiwiSaver rules and

regulations.

“It’s a bit like having business within a business - you will be part of a wider

team of KiwiSaver advisers who regularly share insights, experiences, and best

practices that lead to greater client outcomes,” says Bevan.

A reputation for excellence

One of the great things about being a Generate KiwiSaver adviser is that

you’re offering a market-leading, award-winning provider that’s a no-brainer

to recommend.

Our funds consistently rank highly for long-term performance*, and often beat

the average investment return of KiwiSaver funds in their respective categories

in regular independent reports.

We’re New Zealand-owned and operated and proud of our service. We’ve won

awards including the Consumer NZ People’s Choice Award for KiwiSaver, the

Reader’s Digest Quality Service Award for Superannuation and a Trusted Brand

Award for KiwiSaver.

Be part of a growing industry

The KiwiSaver industry is growing at a rapid rate. The value of Kiwis’ accounts

(assets under management) is now over $100 billion.

While KiwiSaver first launched in 2007, it’s still in its early stages. We can see

from the more mature Australian superannuation market how this trajectory

can increase - there are now more than AUD 3.5 trillion of superannuation assets

under management.

This role provides an exciting opportunity to be part of this momentum in New

Zealand and follow a similar path for growth.

Thriving as a Generate KiwiSaver adviser

We’re looking for self-driven professionals with an entrepreneurial mindset, who

are passionate about helping Kiwis, building strong relationships and managing

daily operations independently.

To be a Generate KiwiSaver adviser, you need excellent communication skills

and great people skills, as you build authentic relationships and network within

the community. You’ll be client-centric, passionate about providing KiwiSaver

advice and making the complex world of investing simple to understand.

You’ll also need to be ethical and professional, as a trusted expert whose advice

is relied upon.

A finance background is not necessarily required – our advisers come from

many different fields. At Generate we can help you attain your New Zealand

Certificate in Financial Services, Level 5, which you can complete while working

at Generate.

“We are passionate about advice; our business is built on it. And we believe

every Kiwi deserves access to high-quality KiwiSaver advice,” says Ciaran Scott,

Generate’s National Advice Manager.

Get in touch with Ciaran to find out more.

To see a copy of our Product Disclosure Statements, our Financial Advice

Provider Disclosure Statement or to view our advertising disclosures, see our

Disclosures webpage.

Past performance is not a reliable indicator of future performance.

The issuer is Generate Investment Management Limited.

Level 9, Jarden House, 21 Queen Street, Auckland, 1010

*Source: Morningstar KiwiSaver Survey September Quarter End 2024. The Generate Focused Growth Fund returns ranked 3rd out of 8 NZ Multi Sector Aggressive Category Funds, the Generate Growth

Fund ranked 2nd out of 13 NZ Multi Sector Growth Category Funds and the Generate Moderate Fund ranked 1st out of 13 NZ Multi Sector Moderate Category Funds, for a period of 10 years as of

30/09/2024. © 2024 Morningstar, Inc. All rights reserved. Neither Morningstar, its affiliates, nor the content providers guarantee the data or content contained herein to be accurate, complete or timely nor

will they have any liability for its use or distribution in New Zealand. Past performance does not guarantee future returns. Investment involves risk and returns can be negative as well as positive.

www.generatewealth.co.nz | Ciaran Scott +64 22 156 5588 | careers@generatekiwisaver.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

oul Origin is one of the most exciting franchises to hit the local food

industry in recent times and presents a standout business opportunity.

Launched in Australia in 2011, the franchise is anchored on a passion

for ‘food and family’, as well as customer connection and service. It’s a

concept inspired by co-founder Hao Quach’s experience as a young man

growing up in Sydney, when specialty coffee stores were tucked away in

the city’s back lanes.

“There was a gaping hole in the market, back then, for food that was

freshly made daily, especially in the food halls,” he recalls.

Five Soul Origin stores were launched within the first two years, proving

the business’s franchise formula while building a full support team for

training, operations, finance, IT and marketing.

Popularity soared; Soul Origin went on to open 100 stores in just

three years. Today, there are 160 across Australia. And now, it’s

New Zealand’s turn.

The first two stores are already successfully up and running – one at

Auckland’s Mānawa Bay outlet shopping centre and another inside

the city’s domestic airport terminal. A third is due to open in the

international airport terminal in early 2025.

A franchisee’s perspective

Chirayu Patel (CJ) has been a Soul Origin franchise partner since 2018,

owning as many as eight stores. CJ had always wanted to own and

operate a food business when he heard about Soul Origin through

a friend.

“The demand for good coffee and healthy, nutritious food is at an all-

time high and Soul Origin has successfully positioned itself within this

healthy QSR market segment,” he says.

Seeing Soul Origin stores in operation and talking with existing franchise

partners gave him the confidence to invest. Now, CJ has crossed the

Tasman to be the first New Zealand franchisee.

“It’s amazing to be part of history,” he says. “We’re grateful to Soul

Origin and its founders for trusting us with this great opportunity.”

CJ says the experience has met all expectations and he likes how he is

treated as a franchise partner. “They have an excellent support network.

Help is always available. They listen to us as franchise partners and are

both accommodating and practical.”

No compromises

The Soul Origin franchise has been successfully set up in New Zealand

with a solid supply chain that doesn’t compromise quality and taste.

CJ says the franchise ensured he is fully educated on New Zealand’s

employment rules and his roles and responsibilities as an employer.

“When we first opened, a support team was with us for almost two weeks

to help train the crew and ensure our day-to-day operations are running

smoothly. We also have a wonderful area coach who visits frequently and

is just a phone call away whenever we need any help.”

He says feedback from customers on the

coffee and food, and whole experience,

has been overwhelmingly positive.

All about the customer

“We treat every customer how we want

to be treated,” explains Hao. “That’s

the difference. Our philosophy is to be the

perfect host, to treat each customer as our

guest. We’re not there just to

take orders.”

He emphasises Soul Origin’s family eco-

system ensures every franchisee is ‘plugged-

in’. “You’re part of a family,” he says. “And

we encourage good ideas to be passed on to

other franchisees. It’s a sharing eco-system

that everyone benefits from.”

Supported all the way

Support for Soul Origin franchisees is like a four-legged stool, says

Hao; the support legs represent partners, suppliers, landlords and the

franchise. To ensure franchise candidates fully understand the business,

they’re connected with other franchisees, lawyers and accountants.

A ‘discovery day’ allows potential franchisees to spend time in store. This

is followed by a six-week training programme. Once franchisees are set-

up in their own Soul Origin store, they receive ongoing, comprehensive in

store training and marketing support to ensure they remain up to speed.

Cutting edge technology is deployed on a catering portal, as well as a

local delivery service and online ordering platform, which lets customers

place their orders in advance.

Options to suit

Additional Soul Origin franchise opportunities in New Zealand will be

revealed over the next 12 months. Hao says opening further franchise

sites will involve a process around site selection and choosing franchise

partners using a careful selection criterion.

There are different models to suit the market and budgets, he explains,

ranging from the smallest kiosk-style franchises in local shopping

centres to ‘normal’ size models, which make up the bulk of existing

franchises, as well as high-end models at international airports.

Now’s the time to express an interest, says Hao. “We want you to have

as much information from existing

franchisees as possible, to help

you make your decision.” And, after

talking with customers at the new

Mānawa Bay store, he’s impressed by

the level of local excitement around

the arrival of a bright new brand with

big promise, suggesting the decision

to invest ought to be an easy one.

So good, so Soul origin

For the love

of food

Opportunity: Food & Beverage

Soul Origin’s popular food and

barista-crafted coffee is quickly

capturing Kiwi hearts and tastebuds.

Soul Origin

www.soulorigin.co.nz/

pages/franchising

Contact

Karla Shand

0061 0439 611 962

karlas@soulorigin.com.au

Advertiser Info

Fresh franchise opportunities with Soul Origin

Franchise New Zealand Summer 2025 Year 33 Issue 04

Auckland-based ERA Group franchisee Greg Lim remembers his previous

roles in sales and marketing. He struggled to quantify any personal

impact he was having on a company’s performance. “It could be all a

little vague,” he recalls.

“I would often get stale after working from the same desk for two or

three years and started looking for the next thing.”

This all changed when Greg purchased his ERA Group franchise, almost

30 years ago.

Today, he is kept stimulated and motivated, while earning a solid

income and making a tangible difference to his clients. This is no ‘one

man band’, however, as a Greg has large ‘collegial support network’ to

draw upon, while he enjoys working for a diverse range of clients from

across a variety of industries.

Before ERA Group, Greg felt like a small cog in a big wheel. Now, work is

more meaningful, he says. He enjoys being able to measure the impact

of his own work on a client’s performance and has been able to develop

his project management skills, collaborating with, and learning from,

many colleagues.

Not surprisingly, ERA Group

attracts a broad range of business

professionals, from sales

and marketing specialists to

accountants, project managers,

engineers and more, specialising

in business strategy and cost

management. “As for clients,

there’s a huge range of companies

that use us, across all economic

climates,” explains Greg.

“In good economic times, it’s more

about growing profits. In slow

times, companies are keen to get

us involved to save money. There’s huge motivation out there right now

for companies to use us.”

More resources, brighter future

Training, support and deep resources are what the ERA Group is all

about. “The training and support address all your needs, ranging from

cybersecurity through to advice on how to sell your practice,”

explains Greg.

As a sales and project lead, he’s especially grateful for the sales support

he receives and particularly enjoys delving into expense categories,

working across different industries. Recent experience in reducing costs

across work injury claims management is another ‘learning curve’ he

plans to develop as a service offering.

There are opportunities beyond New Zealand, too. ERA Group is now

recruiting franchisees

across Asia, opening up

learning opportunities for

franchisees here across

numerous sectors.

So, whether you’re

wanting to specialise

in one sector, or have a

broader focus, ERA Group

ticks all the boxes.

ERA Group

nz.eragroup.com

Contact

David Rounsevell

0061 871 234 078

0061 413 195 190

Email via: enquiries@edenexchange.com

Advertiser Info

Greg Lim, ERA Group

Corporate management job getting

you nowhere? Be your own boss with

ERA Group.

TIME TO

BREAK FREE

Opportunity: Business & Commercial

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

ust days away from Cyclone Gabrielle making landfall on the North

Island’s East Coast, Fonterra trucks were making extra-large deliveries

to Anchor Milk Coromandel, Anchor Milk Hawkes Bay and other Anchor

franchisees along the monster storm’s predicted path. Each truck

was loaded with vital food for families and communities who would

be impacted by what was one of New Zealand’s most damaging and

costliest weather events.

Anchor Coromandel franchisees Campbell and Susan Angus had the

foresight to order extra supplies after reviewing the coming weather and

fearing that their access may soon be cut off.

“On February 13, 2023, the East Coast bore the brunt of Gabrielle’s fury.

The cyclone’s impact on the Coromandel Peninsula caused land slips,

which cut off communities for days,” recalls Campbell. “Our refrigerated

truck delivered the first fresh milk and other food supplies to Tairua and

Pauanui after 3-4 days of isolation.”

Leaving retirement behind

“Active, ongoing community support and involvement is a big part of

being an Anchor franchisee,” says Campbell. He explains that he and

Susan became Anchor franchisees after a false start to retirement. “In

2020, I left my job as a container logistics planner at Napier Port and

Susan gave up teaching, to pursue our dream of exploring New Zealand

by motorhome.”

“Some dream,” laughs Susan. “The reality is the travelling lifestyle and

retirement weren’t for us! Being in our late 50s/early 60s, we realised we

had plenty of energy and drive to go into business for ourselves.

“Talk turned to action when we saw the opportunity to become an Anchor

franchisee. Our accountant was lukewarm about a franchise until we told

him it was Fonterra-owned Anchor Milk and that Fonterra pays us for the

deliveries we do to national accounts like the supermarkets. Hearing

this, he simply said, ‘go for it’. We sold up in Napier, built a home in

Whitianga and took over Anchor Coromandel.”

The Anchor Milk franchise model is simple and transparent. From a

Fonterra-owned depot, franchisees generate income by selling and

distributing Anchor products as well as, with approval from the franchise

team, third party products. Refrigerated trucks are bought by the

franchisee, who is also responsible for paying drivers and other staff.

Support beyond amazing

Cambell and Susan enthuse that, “Support from the Anchor franchise

team is beyond amazing. Each franchisee has a dedicated business

development manager and business consultant. Then there’s digital-

based sales, distribution, and customer management systems with

Retail Self Service (RSS). By putting the full range of 325 products at our

customers’ fingertips, this has boosted profits to a point where we now

employ an operations manager, allowing us more free time to visit family

overseas and ease off a bit.

“This year we were honoured to be named Local Legend of the Year, but

in our opinion, it is National Franchise Manager Shannon Davidson and

her team who should be recognised as legends, especially for the way

they have created a real culture of trust. We genuinely feel being part of

Fonterra makes Anchor Milk a blue-chip franchise.

“While franchisees are obligated to support national programmes such

as KickStart, we are also encouraged to get involved in local community

projects. Working with the Whitianga Community Services Club and the

Whitianga Lions Club we helped build and equip an x-ray and ultrasound

facility, saving people from having to travel to Thames. We are now

helping fundraise for a Whitianga-based mammogram facility.”

KickStart celebrates 15 years

Susan continues, “From my teaching days, I’m very aware of the success

of the KickStart Breakfast Programme in schools and the support given

by Fonterra and Sanitarium, with oversight by the Ministry of Social

Development. Celebrating its 15th birthday this year, with over 70

million free breakfasts eaten, Kickstart has also been proven to help

build positive social interaction and attitudes, as well as encouraging

leadership skills and reducing truancy.”

Further down country, in Hawkes Bay, 90 schools currently participate in

the KickStart programme, and all are supplied by Anchor. Hawkes Bay

Anchor franchisees Vaughan Petzer and Neil Cahill also collect empty

milk bottles for remanufacturing into such products as fence posts and

culverts, here in New Zealand.

Like their counterparts in the Coromandel, Vaughan and Neil were

equally up to the challenge of responding to the devastating impact

Cyclone Gabrielle had on their region. Vaughan explains, “One of the

first things we did was give our refrigerated trucks to the Rapid Response

Team and Civil Defense to use to transport food and other necessities to

the thousands whose lives and livelihoods had been impacted.

“The support we receive from the Fonterra Brands team is next level.

Being part of the local community and giving back is a driver for all of us.

In a time of economic challenge for small local businesses, it is good to

pull together and support them as suppliers.”

Franchise Manager, Shannon

Davidson says, “We would

be thrilled to have more

Campbells, Susans, Vaughans

and Neils! If you feel you have

what it takes to be an Anchor

Milk franchisee, please don’t

hesitate to contact me.”

Fonterra Brands (New Zealand) Ltd

www.anchordairy.com/nz

Contact

Anchor Franchise Recruitment Team

anchorfranchise@fonterra.com

Advertiser Info

Opportunity: Food & Beverage

FUELLING

COMMUNITIES

FIRST

Anchor franchisees are local

legends, whatever the weather.

Giving back to the community in Hawkes Bay

Fonterra fun at the fair

Franchise New Zealand Summer 2025 Year 33 Issue 04

As we look to 2025, how can franchisors not just survive but thrive in this

evolving landscape? The reality is that we are in a generation of immense

change and one in which uncertainty has become a norm. Many challenges

for franchising (and conventional businesses) will continue. However,

franchisors have additional challenges due to the nature of the franchise

relationship – most particularly when it comes to managing change.

As we think about rounding out 2024, the following are five key strategies

to help you and your franchise thrive in 2025 and beyond. These are

suggestions to build stronger relationships and foundations for the short,

medium and long-term future.

1. Hear the voices of your franchisees. Satisfied franchisees help

build a system while dissatisfied franchisees can destroy one. Put

franchisee feedback at the centre of your franchise system planning

by undertaking an independent Franchisee Satisfaction Survey. Know

how franchisees feel, what they value and want in place to build

bigger more productive businesses.

2. Modernise and impress with updated franchise manuals. Make sure

your manuals reflect new process, brand and regulatory requirements

– and provide value for franchisees and their staff. Impress with

visual aids, step-by-step guides, and real-life examples to ensure

manuals are user-friendly and engaging.

3. Invest in your franchise leadership team. Undertake Franchise

Executive Training to keep your team, your business and yourself on-

point with specialist franchise system management practices and the

many Field Management dimensions.

4. Hold franchisee business planning workshops. Having clear goals,

plans and actions is key. Therefore now, more than ever, Franchisee

Business Planning, needs to be at the centre of the franchise

relationship. Specialised business planning workshops can introduce

or enhance franchisee planning, driving alignment and growth.

5. Lay the groundwork with a comprehensive system review. A

comprehensive Franchise Review, pioneered and conducted

by Franchize Consultants, looks at performance, structure and

management of a franchise system, including both franchisor

and franchisee perspectives. The objective is to identify impactful

changes to improve long-term results for all stakeholders. We suggest

companies undertake a Franchise System Review of this nature

every 5-7 years.

In an environment like this, we also suggest all franchisors should be

building and fostering more franchisee communication and collaboration

into their models – thinking about Franchise Advisory Councils and

other collaborative structures. Now is also an important time to be active

members of the Franchise Association of New Zealand – maintaining

adherence to the Code of Practice and Ethics, attending events and

aspiring towards success at the Westpac New Zealand Franchise Awards.

Final thoughts

By embracing these five strategies, franchisors can build resilient

systems enabling them to thrive not just in 2025, but well into the future.

Franchize Consultants has been

providing small, medium and

multi-national sized businesses

with franchising structure,

strategy and improvement advice

for 35 years. It is six-time winner

of the Westpac New Zealand

Franchise Awards Service

Provider of the Year.

Get the right advice. Talk first with New Zealand’s

longest established, largest and most award

winning team. Work with a company engaged on

major projects with many of the biggest and best

emerging names in the franchise sector.

Call Dr Callum Floyd 09 523 3858 or email

callum@franchize.co.nz www.franchize.co.nz

Brilliant Commercial Cleaners

Six times winner

‘Service Provider of the Year’

Westpac New Zealand

Franchise Awards

Thinking of

franchising

or licensing

a business?

Improving an existing

network?

Get award

winning help

at every step

Training for franchisors

Essential Training for Field Managers

Field Visit Foundations 7 & 8 May – Online

Improving Franchisee Performance 14 & 15 May - Online

Franchise Business Planning 4 & 5 June - Online

For Franchising Leaders

Managing a Franchise System 17 & 18 June – In Auckland

In 2024, franchisors and franchisees

have navigated challenging waters,

battling economic uncertainty and

rapid technological change.

Franchise Management

FIVE TO THRIVE

AND BEYOND

FOR 2025

‘

’

Franchize Consultants

www.franchize.co.nz

Contact

Dr Callum Floyd

09 523 3858

021 669 519

callum@franchize.co.nz

Advertiser Info

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Rodney Wayne

www.rodneywayne.co.nz

Contact

franchising@rodneywayne.co.nz

Advertiser Info

hichever way you look at it, the Rodney Wayne franchise brand is

a star performer.

It’s where exceptional franchisees, backed by outstanding support,

can continue to experience true success in their business careers. The

evidence lies in the track record of this franchise, which has built and

maintained an enviable market position for years and, in doing so,

enhanced and enriched so many lives.

Not surprisingly, Rodney Wayne franchisees and stylists have featured

prominently in national awards over the decades. One of the most recent

recipients is Rodney Wayne Creative and Education Director Newton

Cook, who was recently crowned the 2024 Viva Magazine’s Beauty

Awards Hairstylist of the Year.

Newton is a key member of Rodney Wayne’s industry-leading support

team, which delivers outstanding training and innovation to all of

Rodney Wayne’s franchisees and stylists. He is a multi-award winner

and L’Oreál colour partner who is passionate about nurturing the

next generation of talented hairstylists. He regularly shares latest

advancements in the hair world on social media platforms and during his

regular in-salon training sessions for Rodney Wayne stylists.

Exceptional franchisees: No previous

experience necessary

This year has been another stellar year for Rodney Wayne franchisees.

Again, this is reflected in two of those owners being named finalists

in the Retail & Hospitality Franchisee of the Year category at the

prestigious 2024 Westpac New Zealand Franchise Awards. They are

Kathryn Darroch, the owner of Rodney Wayne Whangārei, and Gaye

McLaren from Rodney Wayne Sylvia Park, who has had an amazing

journey from hairdresser to business owner (featured on page 35 of the

summer 2023/4 edition of Franchise New Zealand magazine). Gaye’s

salon, which she owns with its associated Shampoo ‘n’ Things store, was

named the Rodney Wayne Salon of the Year for 2023.

Hard work delivers real benefits

Kathryn Darroch has a military and corporate background and was

recently honoured by the Rodney Wayne franchise with a Ten-Year

Service pin. She purchased her Whangārei-based Rodney Wayne

franchise back in December 2013, wanting to work hard and reap the

rewards within a proven, popular system-driven franchise business.

Kathryn believes having solid commercial acumen and an understanding

of a creative business is important for anyone who may be considering a

Rodney Wayne franchise. Both the training and the marketing are major

strengths of the business, she stresses, which make for total consistency

and trust. “That, for me as a salon owner, is absolute gold,” she says.

Trust, she believes, is also a big factor when running a business. As

such, she is proud of her hands-on management style and open-door

policy with staff. “As a team, we all trust each other and rely on each

other to do our best every day.

“In a small town like Whangārei, it’s important to walk the talk,

too, so local sponsorship helps to keep putting the Rodney Wayne

name out there. It’s about building that authentic trust in the

region’s communities.”

Another strength is the way in which success is celebrated across the

whole company, says Kathryn. “If somebody achieves something, then

we celebrate as a family.”

Ongoing training opportunities are another aspect of the business she

prioritises for her team, achieving this by partnering with Whangārei

tertiary education provider NorthTec, among other industry specialists.

Exceptional support: Outstanding in

the field

A support office backs up every Rodney Wayne franchisee, with staff

dedicated to the ongoing success of every salon. It comes as no surprise

that Rodney Wayne also produced a finalist for Field Manager of the Year

in the recent Westpac Franchise Awards, in Tracy Kettless.

Tracy says entering the awards this year pushed her out of her comfort

zone, especially when articulating on paper why she believed she should

win. She says being a field manager has always been about supporting

the franchisees and their managers to excel.

“It’s incredibly rewarding to watch individuals grow, develop confidence

and truly shine as they reach their full potential,” she says. Tracy was a

business owner prior to joining Rodney Wayne in her support role,

so fully understands how challenging it can be to manage a business

on your own. This puts her in tune with what franchisees are

facing day-to-day.

“Joining our franchise means you have a knowledgeable and dedicated

support team behind you offering guidance, resources and that

competitive edge in the marketplace,” she emphasises. “Beyond that,

you benefit from a community of long-standing franchisees who are

happy to share their invaluable experience, making sure you never feel

alone along the journey.”

An exciting future ahead

Tracy’s excited about the business opportunities that 2025 looks to

be shaping up to bring. She is also looking forward to welcoming new

franchisees into the Rodney Wayne family.

“There’s so much potential ahead and

I’m inspired to be part of this

journey working alongside

our franchisees. It’s also an

incredible honour to be a finalist

in the awards this year and

I’m grateful for the chance to

represent our support team here

at Rodney Wayne.”

WHERE THE

STARS COME

OUT TO SHINE

Opportunity: Health & Beauty

The celebrated Rodney Wayne

franchise model continues

to shine, anchored on trust,

consistency and enduring support.

A cut above: Tracy Kettless (far

left), Kathryn Darroch and Gaye

McLaren flanking Rodney Wayne.

Franchise New Zealand Summer 2025 Year 33 Issue 04

FRANCHISE NEWS UPDATES

news

Our pick of the top news stories from franchise.co.nz and our newsletter

Franchise New Zealand is much more than a quarterly print magazine. To keep up-to-date with all the latest franchise-

related news in between print issues, visit our website www.franchise.co.nz and subscribe to our free monthly

newsletter. You can also follow Franchise New Zealand media on LinkedIn, Facebook and Instagram.

The last Westpac Quarterly

Economic Overview of 2024 has

brought music to many ears...

In presenting the November

iteration of its Quarterly Economic

Overview, Westpac’s Senior

Economist Michael Gordon struck

a hopeful chord, leaning into

momentum built over the course of

the past two quarterly updates.

Gordon told a packed room at the

bank’s Takutai Square headquarters

on November 12, “The inflation

dragon is back in the cave.”

Delivering an address on the latest

local economic update, Gordon

described the march back to more

positive economic times as ‘a slow,

quite drawn-out procession’. The

report noted, “Inflation slowed

significantly in the last six months

such that it now looks likely to be

comfortably near 2% for the first

time since 2021. While domestically

generated inflation remains high,

the RBNZ now has more

degrees of freedom to manage

future challenges.

“The RBNZ has rightly stepped up

the pace of easing as there’s no

need for high interest rates when

the task ahead is to stabilise rather

than reduce inflation. The OCR can

move closer to neutral more quickly

and we expect another 50bp cut

before Christmas.”

Westpac’s Overview says it expects

further cuts early next year, with the

OCR to fall slightly into stimulatory

territory to 3.50% by May 2025.

“However, the pace of easing

should slow in 2025 as the OCR

moves closer to neutral,” it says.

Labour market trends continue

to look favourable for franchisors

seeking a greater choice of quality

franchisees. “The labour market is

set to continue softening as past

weakness in output plays through...

While hiring has been subdued

for some time, it’s only in recent

months that we’ve seen a shift to

outright job losses.”

While trading conditions for

franchises have largely been very

tough in the latter part of this year,

the signs are there for improving

conditions in 2025, despite a

prediction of weak investment

spending still lasting over the

next few months.

Significant uncertainties remain,

however. Westpac warns

geopolitical tension and the US

election results could significantly

impact financial markets and

global trade.

“It’s looking more likely that the

OCR will spend some time modestly

below neutral levels in the year

ahead. But the economy seems well

placed to recover as lower interest

rates and improving export incomes

provide support. Stronger business

and consumer sentiment and

stirrings in the housing market point

to better times ahead.

“New Zealand’s large twin current

account and fiscal deficits mean

that adjustment is still needed. If

those adjustments can’t or won’t

happen, then the exchange rate

will likely do the adjustment for us.

But for now, we should enjoy being

‘Back in the band!’”

Immigration New Zealand has released updates and figures on visas

processed, investigations and suspensions against accredited employer

since changes to AEWV scheme in April.

Further developments to the Accredited Employer Work Visa (AEWV)

Scheme have come into effect, while Immigration New Zealand has

increased its efforts to investigate employers who

may be in breach of their accreditation requirements.

The latest update from Immigration NZ includes action on the issue of

business sales, where the potential or new owner has not yet achieved

accreditation and therefore has been unable to retain employees who

may have been working in the business under a AEWVisa. “This has been

a major hurdle for many business sales and Immigration NZ are now

providing a work around to resolve this situation,” commented Franchise

Association of New Zealand CEO Robyn Pickerill on the announcement.

“FANZ recently sent in a submission on this very topic and are delighted to

see that change is happening.”

This development came into effect from November 6.

INZ reported it had already approved 128,380 AEWV applications since

the scheme opened. There are currently 29,033 accredited employers and

84,028 AEWV holders. It had also undertaken 4,780 post-accreditation

checks on 3,455 employers from April to October. An additional 396

were underway.

Since 11 April this year, the Ministry of Business, Innovation and

Employment has received 4,496 complaints against accredited employers.

There are currently 143 having had their accreditation suspended, 35

employers under assessment to have their accreditation revoked and

three employers have had their accreditation suspended.

“The vast majority of employers are doing the right thing and treat their

migrant workers fairly and well. They are relying on much-needed workers

from overseas to fill positions that have been hard to fill within the

domestic market,” reports INZ.

MBIE — of which INZ is a part — actively monitors employers

and takes action where there are concerns.

BACK IN THE BAND

VISA COMPLIANCE CHANGES

AND CLAMPDOWNS

The AEWV is the main temporary work visa in New Zealand, allowing a

migrant to work in New Zealand for an accredited employer for up to

five years.

INZ says the AEWV scheme is designed to ensure New Zealanders are

first in line for jobs and makes it easier for employers to hire skilled

migrants where genuine skill or labour shortages exist. It says it also

helps combat migrant exploitation by ensuring only employers who are

accredited can hire migrant workers.

There are three-steps in the AEWV scheme process – employer

accreditation, job check and the Accredited Employer Work Visa.

“We constantly review and adjust our settings to ensure they are fit for

purpose and strike the right balance between bringing in the migrants

that New Zealand needs and protecting the integrity of the immigration

system,” said INZ.

Three-stage accreditation process

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Big quick-service restaurant (QSR) franchise brands with strongly

systemised training and development programmes can be the ideal

breeding ground for new franchisees, master licensees and franchisors.

McDonald’s are renowned for bringing staff along the path from crew

members to franchisees. It seems that Subway also provides the ideal

training ground for franchisors, as several former franchisees and business

development colleagues are proving.

Stanley Greene, a Subway franchisee since 1996 and for 20+ years a

Business Development Agent for Subway in New Zealand, is now in charge

of bringing Australian success story Sushi Sushi to New Zealand. “We’re

incredibly excited to bring Stanley on as our Master Franchisee for New

Zealand,” said Stephen Anders, CEO of Sushi Sushi. “Stanley has decades

of proven business growth success and his vision aligns seamlessly with our

commitment to innovation.”

Stan’s former Subway colleague Brett Higgins also became a Subway

franchisee in the mid-90s, before serving two decades as a Development

Agent in Australia. Brett is managing director of Boxx Brands, which owns

Australia and New Zealand-based Jesters Pies, the Western Australia

franchise Croissant Express and, most recently, became the WA master

licence holder for Cinnabon, the American cinnamon roll giant founded in

1985, which is now in 50 countries.

And in a strange twist of fate, Kathan Parikh, the master licensee who

recently brought the hugely popular Cinnabon brand to New Zealand was

also a graduate of the Subway training programmes, managing an Auckland

Subway store for five and a half years as a young student before qualifying

as a mechanical engineer.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A revised, updated singular document has been unveiled by the Franchise

Association of New Zealand (FANZ) to steer best practice in franchising.

A new Code of Practice and Ethics is the outcome of a process of reviewing

and modernising the current Code of Practice and Code of Ethics in

New Zealand franchising into a single, comprehensive document.

Produced by FANZ, in consultation with its members, the final version

of the new Code is now publicly available on the FANZ website at

https://franchiseassociation.org.nz/rules-and-codes/.

Coming into effect from 1 December, FANZ members’ new franchise

agreements, master franchise agreements, preliminary agreements,

independent advice certificates and Disclosure Documents are to be

updated to reflect the provisions of the new Code by no later than 1 April

2025. Existing franchise agreements and master franchise agreements

entered into before 1 April 2025 are not required to be updated until they

are either renewed or amended.

Parts of the new Code have particular relevance for franchisees of member

franchise systems; now, a franchisee is required to comply with certain

provisions ‘as if it were a member’.

If you are considering purchasing a franchise and you are looking at a

franchise system that is a member of FANZ, the franchisor is obliged to

provide you with a copy of the Code at least seven days prior to signing

the final franchise agreement. This is to ensure that you will be aware of

the obligations expected of you, your franchisor and the other franchisees

in the system to act ethically, honestly and lawfully in business and to act

fairly in their dealings with each other.

From 1 December 2024 until March 31 2025, all compliance checks

submitted to FANZ will continue to be assessed under the existing Code of

Practice and Code of Ethics, unless businesses opted into the new Code.

FANZ CEO Robyn Pickerill said, “Changes made to the new Code are

generally focussed on providing better clarity and being less complex.

From 1 April 2025, all compliance checks of a franchise agreement,

disclosure document and related documents will need to meet the

requirements of the new Code.”

Pickerill added, “A sincere thanks to all members who provided very

helpful feedback during this process, which has consequently led to

positive changes for all.”

FROM SUBWAY TO SUSHI,

PIES AND CINNAMON BUNS

NEW CODE OF PRACTICE

AND ETHICS

Call the Coach

Stewart Germann

+64 21 276 9898

www.franchisecoach.co.nz

The Franchise Coach,

Stewart Germann will

walk you through the

process of becoming

a franchisor from initial

enquiry through to

opening the doors,

including for overseas

brands setting up shop

in New Zealand.

stewart@thefranchisecoach.co.nz

Khushbu

Sundarji

Partner

khushbu@

germann.co.nz

Stewart

Germann

Partner and

Notary Pubic

stewart@

germann.co.nz

Are you ready

to turn your

business into

a franchise?

Recognised in

Celebrating

30 Years

www.germann.co.nz

09 308 9925

We are widely acknowledged as

New Zealand’s leading franchise law firm

and can provide you with expert legal advice

in all areas of commercial and business law

including franchising and licensing.

We are passionate

about business and

franchise law

Franchise New Zealand Summer 2025 Year 33 Issue 04

cabins. In the South Island, double glazing is installed to increase

winter and summer comfort, and air con/heating cabins are also

available for hire.”

Full time, semi-retirement or side hustle

“Currently, there are 73 cabins spread over our southern territories. All

are on our minimum six-month lease at around $85, and up to $185

per week for the 2.4m x 4.8m Mizin cabin. Territory investment is from

$275,000+gst, which includes 10 cabins and the custom-built, remote-

control trailer that makes delivery, site set-

up and pick-up a breeze, plus also admin

and accounting training.”

Whitney adds, “If you share our family

values and, whether as a full-time, semi-

retirement business or side hustle, you can

appreciate the huge semi-passive income

potential of Mizin Cabin Hire, we want you

to call us to chat.”

t could be the storyline for a romance novel: Aussie boy meets Kiwi

girl. Boy eventually asks girl out. Love grows. With girl, boy returns

to Australia. Girl gets call to please come home with her now fiancé to

work in the family business. Girl and fiancé learn a lot and buy the South

Island arm of the family business. Covid curtails wedding, three times.

The couple welcomes Harvey, three, into the world, and Austin, six

months ago. And that’s just the beginning of the story.

Boy – Cody McCallum and girl – Whitney Green are owners and vendors

of all South Island territories under the Mizin Cabin Hire franchise. Both

only recently turned 30.

“In 2015, my mum, Mary, and dad, Gordon, used their many years of

business experience to identify and then launch Mizin Cabin Hire to

fill a large gap in the affordable accommodation and temporary space

sectors,” explains Whitney.

“High demand changed their plan to manufacture and hire out a total

of 100 cabins initially, as a way of topping up their pension fund.

Competitive benefits such as construction quality (certified compliant

with NZ Healthy Homes Standards) and living comfort contributed

to making Mizin a popular choice. We’re also a WINZ-approved

accommodation provider” says Whitney.

“In 2019, about six months after Cody whisked me off to Australia to

work in the accounts side of the earthmoving company that had brought

him to the Wellington Transmission Gully, Mum and Dad asked us to help

with restructuring Mizin Cabin Hire as a franchise system.

“It was an offer we couldn’t refuse. Just as I couldn’t refuse a date with

Cody once he’d spent six months plucking up courage to ask me out.

One date. Surely that won’t interfere with my OE plans, I’d thought? How

wrong I was!”

Fair and sustainable franchise model

Professional consultants at The Franchise Coach helped create a fair

and sustainable franchise model to give Mizin Cabin Hire franchisees

a comprehensive package. This includes online and on-site training,

ongoing support, and tools for routine maintenance. Mizin Cabin Hire

also became a member of the Franchise Association of New Zealand and

the Hire Industry Association of NZ.

Mizin’s franchisor credentials were further strengthened by winning the

Hire Industry Association of NZ 2023 Hire Company of the Year in the up-

to-$2.5 million turnover category. It also received a HIANZ Merit Award

for Innovation and Technology.

“My experience with heavy machinery was put to good use in areas such

as cabin construction and routine maintenance,” says Cody. “Whitney

was doing a great job in admin and franchisee recruitment, with Mary

providing franchisee support.

“By 2021, there were 350 Mizin Cabins out there, mostly in the North

Island. That number is now closer to 800. With Whitney keen to relocate

to Christchurch, where she and Mary were born, we negotiated to buy the

eight South Island territories and are now looking to sell them on to the

right buyers. To give franchises equal opportunity, these territories are

based on population.

“Our growth strategy is to maximise the appeal of Mizin franchise

territories by establishing regular hire customers. Already, near

Cromwell, a large packing house is a regular customer. While, over recent

seasons, NZSki have been accommodating many Mount Hutt staff in our

South Island the focus for industry

leading Mizin Cabin Hire.

CABIN

FEVER!

Opportunity: Home & Building

Mizin

www.mizin.nz

Contact

Gordon Green

0274 373 441

gordon.green@mizin.nz

Advertiser Info

Mizin Cabin Hire

couple Whitney Green

and Cody McCallum

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

n the fast-paced, ever-changing world of franchising, long-term growth

relies on constant improvement. Aramex New Zealand understands

that, to stay ahead, they must focus on meeting the evolving needs of

their franchisees. With over 40 years in the New Zealand market, Aramex

has developed a franchise model that helps both individual franchisees

and the entire network grow together.

Embracing change

Courier services have come a long way since the days of sticky labels.

Today, Aramex New Zealand employs advanced technology, from easy-

to-use online tools to real-time tracking, ensuring that franchisees have

the best tools to run their businesses efficiently. However, staying ahead

requires ongoing effort, which is why Aramex aim to continually improve

their franchise model and offer even better support to their franchisees.

Building a safety-first culture

For starters, it’s a safety-first culture says Mark Little, CEO of Aramex

New Zealand. “A key element is the Everyone Home Safe Every Day

programme, which we launched in 2023. This initiative simplifies health

and safety compliance, offering regional franchisees clear guidelines

and practical tools to ensure their courier franchisees and teams are

safe, allowing them to focus on delivering great service.

“Everyone Home Safe Every Day is more than just a set of rules – it’s

about creating a culture where safety is a priority. By taking a ‘hearts and

minds’ approach, Aramex encourages franchisees to put safety at the

core of their operations.”

To support this, Aramex has invested in resources like easy-to-use forms,

templates, and procedures to help franchisees manage health and safety

with ease. This lets franchisees focus on what matters most – providing

excellent service – without worrying about complicated

safety requirements.

Helping franchisees grow

Aramex’s commitment to franchisee success is also evident in their

Courier Franchisee Success Programme, launched in 2023. Every

month, courier franchisees participate in ‘Toolbox Meetings’ where they

receive practical tips on key business topics such as preparing for busy

seasons, understanding products and services, and improving customer

communication.

Every courier franchisee also receives a customised folder – designed

to fit into the glovebox in their van - that includes flyers, business cards,

pricing tools and other materials to help them promote their business

and connect with more customers, ultimately driving growth.

Why reinvestment

matters

Mark says Aramex believes

that reinvesting in their

franchise system is essential

for staying competitive

and keeping customers

satisfied. By supporting

their franchisees, Aramex

helps them deliver on the

company’s brand promise,

which drives customer loyalty and contributes to network-wide growth.

“We’re always improving our franchise model to make sure our

franchisees have the tools they need to succeed,” explains Mark. “This

support helps franchisees build confidence, connect with customers,

and grow their businesses.”

Stronger together

“Aramex believes in the power of teamwork,” says Mark. “As the

company expands across New Zealand and beyond, we encourage

franchisees to share ideas and experiences. Regular webinars and

meetings create opportunities to learn from each other, strengthening

individual businesses and the entire Aramex network. It’s a team effort,

where collaboration throughout the network is encouraged.

“Together, we create growth opportunities for everyone,” Mark says.

“When we support each other, we all succeed.”

Join the Aramex family

Looking ahead, Mark points out that Aramex New Zealand remains

committed to continuously improving their franchise model and supporting

franchisees at every step.

“We’re building a sustainable, successful business that benefits

everyone involved and we welcome

new franchisees to join us. If you’re

interested in becoming a Courier

Franchisee, we’d love to discuss the

exciting opportunities available. The

Aramex team are here to help you

succeed in the growing courier industry.

Call today and one of our team will guide

you through the process and explain

how our franchise system works.”

Aramex

www.Aramex.co.nz/

franchising/courier-franchise

Contact

06 833 6333

0508 NZ Aramex

Recruitmentnz@aramex.com

Advertiser Info

In safe hands with Aramex

Safety first: Aramex has all the tools to deliver

How Aramex supports its

franchisees for long-term success.

Opportunity: Business & Commercial

GROWING

YOUR COURIER

FRANCHISE

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

ohn Wilson once considered himself somewhat of a rebel franchisee.

“My first experience as a franchisee was with a retail-based franchisor

from 1981 until 1987. Then, in 1989, with my wife Tricia, we bought the

Wellington Central territory of Kitchen Pak, which was later to restructure

and rebrand as Kitchen Studio.

“I know both franchisors found me quite a nuisance,” John smiles. “I

was forever asking questions like ‘why not this’ and ‘why not that’? Then

I’d be making suggestions that I felt would help us franchisees be more

profitable and better enjoy our businesses.

“I kept telling Tricia that if only franchisees could also be shareholders in

their franchisor’s business, they would be listened to and could make a

real difference. Then it happened. In 2003, the Kitchen Studio franchisor

advised he wanted to sell up.

“This was the opportunity I had been waiting for. With a fellow

franchisee and an independent businessperson, our offer to buy the

Kitchen Studio franchise with ourselves and fellow franchisees as

shareholders was accepted.”

NZ’s first kitchen franchisee shareholders

“With that, we relaunched Kitchen Studio as the country’s first kitchen

design and retail co-operative where success is a mutual benefit for

the franchisee and franchisor. The better franchisees do, the better the

franchisor does, the higher the dividends and rebates are for franchisees/

shareholders. Based on a fair and equitable formula, all new franchisees

automatically become shareholders in Kitchen Studio,” explains John. “In

2017, we opened a satellite showroom in our franchise area.

“I don’t think anyone would disagree that our co-operative business

model has made a major contribution to Kitchen Studio being voted

Most Trusted Kitchen Brand in New Zealand for eight consecutive years.

“Further reassurance for franchisees comes from the Kitchen Studio

governance structure: Two independent board members, one of which is

the Independent Board chair, plus three shareholder board members – I

was one for 18 years – and an independent CEO.”

An independent Kitchen Studio board member since 2021, Dawn

Engelbrecht was then appointed CEO in 2023. Considered one of New

Zealand’s most successful franchisors, Dawn grew Safe Kids in Daily

Supervision (sKids) into the country’s leading before/after school care

and holiday programme provider for primary-age children.

“Dawn’s entrepreneurial flair is already being felt,” says John, “with

upgraded processes and systems, and renewed commitment to

franchisee recruitment.”

More than financial rewards

John enthuses, “We love what we do and can’t recommend Kitchen

Studio enough. It’s the franchise where the rewards are far more than

just financial. Our customers are typically homeowners in their 50s who,

on seeing their new bespoke kitchen, are often lost for words, until

recovering enough to give compliments like, ‘This is life changing.’ This

is always an emotional, appreciated moment for us.”

John and Tricia have the honour of being Kitchen Studio’s longest-

standing franchisees. A qualified carpenter and master builder, John

says it was home renovations that led the couple to becoming Kitchen

Pak franchisees. At that time, Tricia, whose background was in admin

and IT, had her hands full with five young children. It wasn’t until

they were at school that she could become far more involved with the

couple’s franchise.

Do. It. For. Me.

“The brand Kitchen Pak reflected the franchisor’s focus on flat-pack DIY

kitchens. However, that changed in 1995, when a research paper showed

85% of people were not interested in taking on a kitchen renovation as a

DIY project but wanted DIFM, meaning ‘Do It For Me’.

“Our franchise business model was changed almost overnight,

with franchisees having to provide a concept to completion service.

Although, back then, we were hindered by cumbersome manufacturing

and distribution.”

Discussing how kitchens have changed over the years, John and Tricia

say they have enjoyed the journey from early kitchen renovations to

where the kitchen is now the heart of the home, bursting with design

innovations and labour-saving features. Statistics suggest that around

120,000 kitchens are replaced annually, with Kitchen Studio having a

significant share in the $20,000 to $90,000-plus market segment.

“For us, a favourite kitchen replacement is on Wellington hillsides.

Those wonderful old villas, with their sweeping views of the harbour

and kitchens relegated to the back of the house. Today, we are bringing

beautiful, functional kitchens to the front of these villas, to create

marvellous open-plan environments that make the most of the views.”

Existing and new opportunities

“Kitchen Studio is not a complicated or overly restrictive franchise.

Investing in an existing Kitchen Studio franchise is generally the easiest

option, with the showroom, staff and contractors all part of the package.

“For a new territory, access to capital is necessary for employing or

contracting qualified design and installation staff and fitting out a

showroom.”

Investment in an existing franchise starts around $500,000. Franchise

fee for a new territory is from $150,000+gst. This includes extensive

training, marketing, and ongoing support.

John adds, “From our own experience,

Kitchen Studio is an ideal franchise

for couples, like-minded friends or

family, splitting operational and sales

responsibilities. Business and sales

experience is also a plus.”

To become a franchisee and

shareholder in New Zealand’s

most trusted kitchen brand, call

Dawn today.

Opportunity: Home & Building

Kitchen Studio franchisee

since 1989 still going stronger

than ever.

NO TO DIY.

YES, TO DIFM!

John and Tricia Wilson

Kitchen Studio

www.kitchenstudio.co.nz

Contact

Dawn Engelbrecht

027 291 9904

dawn@kitchenstudio.co.nz

Advertiser Info