54
Franchise New Zealand Summer 2025 Year 33 Issue 04
NZ Enquiries:
franchise@packsend.co.nz
P: 09 887 9444
www.packsend.co.nz
ACCELERATE
YOUR GROWTH
with a future proof
franchise business at
DELIVER THE DIFFERENCE WITH PACK & SEND
Find out how the PACK & SEND franchise system can
bring your business dreams to life. Contact us now!
Join PACK & SEND, a globally recognised
franchise with a dynamic business model
equipped to provide 5-star solutions to
the parcel, freight and logistics markets.
Extensive national network
(and growing)
Multiple revenue streams
Asset light business model – No fleet
of vans or large warehouse required
Part of the $3 billion+ parcel industry
SCAN TO
ENQUIRE
“I knew the Pack & Send Albany
franchise partner well enough to ask
for a ‘warts and all’ appraisal. There
were no warts. It was all positive. He
told me all about how Pack & Send
provides its franchise partners with
the knowledge, systems, contacts and
training to handle all those awkward
jobs that nobody else can deliver.
‘We passed muster with the NZ
franchisor and then spent two very
worthwhile weeks training at the
head office in Christchurch. This included learning about innovations
such as GMx software, which processes consignments, sends business
leads to each franchise partner and saves time in costs. Recently, our
capabilities for keeping ahead of the game, especially online retailing,
were supercharged when Pack & Send became part of MBE Worldwide.”
Support for new franchise partners
Pack & Send has existing and green field opportunities throughout
New Zealand. There are options for investing in a Pack & Send Retail
Service Centre or a Logistics Service Centre, with space to offer clients
warehousing, storage, and distribution solutions. Both opportunities
include four weeks of induction training, including one week at our
Sydney Team Headquarters (THQ). Ongoing support, training and
resources are provided and the investment for a new greenfield site is
around $190,000+gst (including working capital).
“This is the first time Michael and I have worked together,” says Sharon.
“We’re having lots of fun;
we’re loving it! We even
see a second Pack & Send
in our future. Experience
isn’t necessary but enjoying
people and delivering first
class customer service are.
For a couple, two family
members, or two friends
who get along well, we
unreservedly recommend
Pack & Send.”
ichael and Sharon Brough
are Auckland Speedway
fans. It’s not just for the high-
speed thrills or to cheer on their
21-year-old son Nate who races
in the iconic speedway; it is a key
income stream for their Pack &
Send franchise.
“From a former tyre shop on a
busy corner location, in June
2019 we launched Pack & Send
Avondale. We based this on the
strategy of developing points
of difference by finding what’s
difficult and then doing it better
than anyone else,” explains Michael.
“Speedway car owners go through an unbelievable rigmarole to get
crash-damaged components or blown race engines repaired or rebuilt
and returned from Australia or the USA, many costing around $90,000.
“By taking all the documentation, packaging, freight forwarding and
follow-up out of their hands, we quickly established Pack & Send
Avondale as the speedway’s go-to.”
Seen by thousands
of eyes
Michael and Sharon, in turn, show
their appreciation for this support by
sponsoring Nate’s TQ and four other
race cars. “At Western Springs, and at
away tracks, Pack & Send signage is
seen by thousands of eyes,”
says Sharon.
Describing himself as the packaging
muscle and Sharon as the business
brains, Michael reveals that Pack &
Send Avondale holds the New Zealand
record for the time taken for a new
territory Pack & Send franchise partner
to achieve $250,000 turnover, then
$500,000 turnover. They have reached
$600,000+ turnover, with $800,000
turnover their next goal.
“Driving this success has much more to do with delivering customer
satisfaction than it has with pricing. We’re definitely the one-stop shop
for sending anything, anywhere, at any time,” says Sharon.
As Michael explains, “Fine art and fragile items are another important
income stream for us. Inspired by one of our artist clients, we developed
packaging where the carton is lined with plush padding and even has
a special pocket for authenticity documents. We also use this same
packaging for mirrors and even a 25-million-year-old moa skeleton!
“Becoming a Pack & Send franchise partner was motivated by Sharon
getting tired of my chasing the sun on Auckland beaches for months
after our return to New Zealand, after 20 years working in the corporate
world overseas. Our plan was for Sharon, who had completed studies in
forensics and private investigation, to work for the police.
“Unfortunately, or fortuitously, that didn’t happen. Having been ‘nagged’
on Facebook by a Pack & Send recruitment ad, Sharon talked me into
having a look.
Roaring success
Speedway helps power
Pack & Send franchise partners
to turnover records.
Racing ahead with Pack & Send
Firing on all cylinders
Sharon and Michael Brough
Opportunity: Business to Business
Pack & Send NZ
www.packsend.co.nz/own-a-franchise
Contact
Luke Martin
09 887 9444
0061 447 711 353
franchise@packsend.co.nz
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