How franchising could be just the ticket after job loss
REDUNDANCY
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REINVENTION
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THE TIME IS
NOW.
Around the country, people are starting to think
about escaping the 9-5, reinventing their careers,
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PUTTING PEOPLE in BUSINESS
Redundancy is a hard pill to swallow. I know. It hit me for the one and
only time during the first week of Covid lockdown Level 4 and it was hell.
For many in New Zealand and around the world, the pandemic changed
life for good – but not always for what seemed like for good at the time.
With the latest tranche of job losses across New Zealand’s public sector
and media impacting thousands of Kiwis, unemployment is hitting
recent highs. Many Wellington-based professionals, in particular, find
themselves facing an unexpected change of direction.
As devastating as it can be, redundancy need not lead to despair. Out
of necessity, with literally zero income, I set up my own copywriting
and editing business in the same week I’d been made redundant. I was
grateful to have established a strong network of contacts and found a
niche in helping organisations and individuals share who they were
during strangely disconnected times.
Franchising can provide that network of contacts and that reputation,
ready-made. With the right attitude and work ethic, using this solid
foundation, those recently made redundant can build a successful,
satisfying future. In this issue, readers can explore the options and
opportunities afforded by franchising and discover how to get started on
this popular post-redundancy road.
In compiling my first issue as editor of Franchise New Zealand, I’ve
been struck by the breadth and depth of quality across franchising in
New Zealand; the diversity of businesses and sectors, financial entry
levels, locations, earning potential and innovation. But mostly, I’ve been
heartened by the generous, warm welcome to this world by the people
involved.
Already, I see a rich, exciting future for franchising here, powered by
some impressive individuals who appear to have struck an elusive
work-life balance enviable to
many. By working together in a
collaborative, compassionate
and supportive community, the
collective can benefit. And, if my
hunch is correct, who knows,
maybe there’s plenty of fun to be
had along the way.
I hope to meet many more of you
in real life soon.
Call 0800 FRANCHISE or visit franchise.co.nz to request additional free
print copies of this magazine or a digital copy - sharing’s caring!
Heather Barker Vermeer
Editor
Franchise New Zealand Media
WARM WELCOME
THIS COLD WINTER
Heather at the offices of new
publisher, Eden Exchange.
Experts in nationwide
franchise signage.
Try, buy and brand
workwear and apparel
all in one place.
From design to installation, we offer a complete
signage solution to ensure your franchisees are brand
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Vehicle Graphics | Building Signage | Digital Signs | Retail Signs | Safety Signs
We can also create an online shop for your
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DEAL WITH ONE PERSON AND ENSURE BRAND
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For all your branding needs, call our
National Accounts Manager, Peter Smythe 021 993 800
GET THE
MONEY RIGHT
TAKE GOOD
FINANCIAL ADVICE
EVALUATE THE
FRANCHISE
General Manager
Sally Knight
Editor
Heather Barker Vermeer
Business Development
Anna-Marie Staples
Caitlin Chatterley
Writers
Glenn Baker
Crispin Caldicott
Ross Lindsay
Submissions
Editorial submissions and
advertising enquiries should be
directed to the publisher. All articles
published become copyright
©Eden Exchange NZ Holdings Limited
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Contact
For information about
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or other matters, please ring
us on 0800 372 624 or email
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Copyright
All Franchise New Zealand
media are copyright
©Eden Exchange NZ Holdings
Limited and no part may be
reproduced without the specific
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the publisher.
Disclaimer
All franchise and business opportunity features included
within this publication are paid advertorial approved by the
client concerned.
Inclusion of any franchise system, business opportunity or
professional advisor within this magazine does not imply
endorsement by the publisher or the FANZ. Persons entering
into franchise agreements are strongly advised to seek their
own professional advice.
Neither the publisher nor the FANZ accept any responsibility
or liability for views or claims expressed in Franchise New
Zealand. Opinions expressed by contributors are their own
and not necessarily endorsed by the publisher or the FANZ.
Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine
Winter
2024
Year 33
Issue 02
Westpac Directory of Franchising
Over 275 different franchises
Franchise and Business Opportunities
68
Specialist Advisors
78
Other Services
80
Expenses
se Fees (6% of Sales)
6,600
ting Levy (2.5% of Sales)
2,750
3,5
ral expenses
1,200
1,2
cle expenses
6,000
ges - employees
- 0
otal Variable Expenses
16,550
Fixed Costs
Accounting
2,500
Bank fees
350
Communication expenses
2,000
Depreciation - vehicle
4,500
Electricity
1,500
nce
1,50
ess loan
10,0
1,
9 After Dinner Delight,
Serving Up Loads of Fun
Bocky Boo Gelato – the
franchise that brings the fun.
10 Turbocharge Your
Bookkeeping Business
If you’re a bookkeeper, The
Office Professionals can help.
11 Most Trusted,
Growing Strong
New franchisees excited by
growth for Kitchen Studio.
13 Couple’s Art and
Enterprise Alchemy
The Pottery Studio is a
perfectly potty opportunity.
15 Mists of Time
Ecomist Waikato 6000-plus
client opportunity for sale.
16 Franchise News Updates
Latest news stories from the
world of franchising.
19 Changed Lives,
Brighter Futures
Jani-King unlocks the
potential in people.
21 Right Time, Right Place
Geotech Information Services
helps find the right sites.
22 What Are You Paying For?
Daniel Cloete looks at return
on investment.
Cover image: www.stock.adobe.com/andreiuc88
59 Money Spinner
Speed Queen-equipped
laundry business’s growth.
60 Uplifting, Upskilling,
Uniting with FANZ
Previewing this year’s National
Franchise Conference.
62 I Wish I’d Bought
a Franchise
Founding editor Simon Lord
reflects on the advantages of
franchises vs independents.
66 The Unemployment
Paradox
Franchize Consultants on
how franchise systems take
advantage of these times.
67 Mullets, Mates and
Making Memories
A Wellington dad is turning
heads at Rodney Wayne.
82 Fresh Faces at
Franchise New Zealand
Meet the new team taking
our media into a new era.
68 Westpac Directory
of Franchising
Comprehensive details and
investment levels on 275-
plus franchise and master
franchise opportunities,
advisors and index.
43 Local Success,
Loving the System
The Local Guys’ winning
formula for test and tagging.
45 Facial Recognition
Wynn Williams explain draft
biometric tech Privacy Code.
46 What Makes a Great
Franchisee Conference?
Greg Nathan’s tips on making
an expensive event work.
49 The Platforms Driving
Onsite Safety
Voideck is an exciting new
opportunity in construction.
50 Bring Your Franchise
Together
Waipuna Hotel & Conference
Centre is the perfect venue.
51 Passion Rules
Black & White Coffee Cartel
caffeinating Christchurch.
53 The Art of Cleaning
Paramount franchisees find
ideal work/life balance.
57 Cause for Celebration,
Exceeding Expectation
Liquorland franchisees share
their enthusiasm.
28 You’ve Come to
the Right Place
Pit Stop franchisee couple
show how it’s done.
29 A Business to
Be Proud Of
A 20-year Service
Excellence Award milestone
for Cleantastic franchisees.
30 First Foray
into Franchising
New Jim’s Test & Tag
franchisee builds success.
31 Alice’s Wonderland
Finance graduate found
franchising with Two
Dollar Things Plus.
33 Money Makes the
World Go Round
Franchise Accountants
offer 12 tips to help
franchisees.
39 Young Family
Striking It Lucky
Young family learns V.I.P.
Home Services ropes.
41 Niche Franchise
Assembles Gold
Standard
Kitset Assembly Services –
more than financial sense.
A Beginner’s Guide
To Franchising
54
25
34
Why franchising could be a
golden ticket to a secure future
when redundancy strikes.
Philip Morrison explains how to
calculate whether a franchise can
deliver what you are looking for.
Wondering how it all works?
Let us explain in this
handy reference guide.
Here’s our roadmap to
choosing well...
Calculating Return
On Investment
Turning Redundancy
into Reinvention
What’s the Best
Franchise for You?
Franchise New Zealand Winter 2024 Year 33 Issue 02
ne thousand public sector service jobs were cut in New Zealand on
just one day in April 2024. By June 7 the number of public sector
job losses this year, according to Radio New Zealand figures based on
ministries and Public Service Association data, neared 6000.
Across our mainstream media, 350 job losses resulted from the collapse
of Newshub and a further 68 roles were cut at TVNZ. Yes, the redundancy
rollercoaster has rocked Aotearoa in 2024. And Kiwi economists agree,
the story for the remainder of the year looks like one of increasing job
losses and a gloomier economy.
Westpac chief economist Kelly Eckhold summarises the situation in the
bank’s May quarterly Economic Overview (see page 16). ‘Households
and businesses will feel uncomfortable this year. Growth is not at
disastrous levels but is weak, and the labour market will do a greater
share of the required adjustment. It’s going to be a long grind to fiscal
balance. The global economy is still weak, but some green shoots
suggest promise down the track. Spring will come - but we need to do
the hard yards through winter first.’
What this means for franchising
Dr Callum Floyd of Franchize Consultants suggests an initial plus to
this rise in unemployment is that franchisors and franchisees will
likely be able to find quality staff more easily. He says, ‘Right now, one
of the bigger benefits has been filling job vacancies. That had been
challenging some franchisees who had been struggling to open the
doors due to staff shortages. And for both franchisors and franchisees,
further growth may have been constrained through lack of quality staff.
In itself, this is a big boost for franchising.’
He sees the opportunities as being two-fold, depending on where Kiwis
sit on the franchising continuum. ‘Prospective franchisees should look
for companies with a strong track record, quality franchise system, tools
and support. Whereas established franchisors should look at ways to
solidify their ability to attract and successfully establish (including
access finance for) new franchisees.’
Change of direction
For those keen to explore a new way of working following redundancy,
franchising can offer strong appeal. ‘A good franchise offers training,
guidance, a known product or service and is, generally, a lower-risk
way to go into business,’ says Franchise New Zealand founding editor,
Simon Lord. ‘Many franchises also offer you the chance to do something
completely new. If the industry you’ve worked in all your life is in
decline, that can be a huge advantage.’
Having worked with franchises for over 40 years and been made
redundant three times himself before founding Franchise New Zealand,
Simon has ridden many waves of change and has seen the sector do so,
too. His advice to those currently experiencing redundancy?
‘If you select a franchise with a good solid base and a sound financial
model, now could be a good time to start. Franchises traditionally
perform better than independent businesses during downturns, and
you’ll have an enthusiastic franchisor helping to stack the odds in your
favour.
‘There may also be some good new locations coming on the market as
other businesses close. Choose the right franchise and you could be
well-placed when the recovery comes - as it always does.’
Funding a franchise
Investing redundancy pay into a franchise purchase is a proven path to
consider. Whether it’s paltry, palatable or packs a punch, a settlement
sum can prove a rare gift, with the ability to supercharge your next
move. Trevor Fenton knows. He ploughed his redundancy pay from his
telecoms role into purchasing a Jim’s Test & Tag business.
‘I’d looked at Jim’s Test & Tag as soon as I heard the rumours of job
cuts,’ he says. ‘It fitted my skills, was customer-focused, would give me
flexibility of lifestyle, and would get me out of the office onto the road
once more.’
As with many franchises, franchisees need not necessarily be qualified or
experienced, Trevor discovered, with full training, necessary equipment,
training and support offered as standard. And the trust that comes from
aligning with a proven system and brand can be music to a redundant
person’s ears, he says. For Trevor, being a franchisee has surpassed the
expectations he’d had when taking the leap four years ago.
‘I knew I’d have to work hard and put myself out there at first, but it’s
given me a great deal of flexibility and an easier life. The Jim’s Test & Tag
support systems mean you can programme regular visits to keep your
customers safe and legal, so you’re actually taking a problem off their
shoulders, while building recurring income. No matter what the economy
is doing, demand is ensured thanks to the legislation. It all adds up to a
great business.’
Coffee and chocolate
The adage that, even in a recession, Kiwis will still want coffee and
chocolate rings true for Columbus Coffee franchisees, Shawnee and
Jesse Southon. In 2020, the pair were both working at Fox Glacier when
Covid hit. ‘We were made redundant, so we decided to do a road trip and
see the South Island,’ Shawnee explains.
‘We got to Oamaru and just loved the place. Then we heard there was
a new Columbus outlet and, lo and behold, they were advertising for a
How franchising could be just the ticket after job loss
REDUNDANCY
into
turning
REINVENTION
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
manager. I applied and got the job then, within the year, the opportunity
to buy the franchise came up,’ she says, illustrating that the path to
franchise ownership isn’t always a direct one.
Redundancy meets relocation
Offering a change of scene when faced with one of life’s crossroads,
franchising can present an appealing avenue to relocation. This is where
redundancy led Marc Simkin.
Involved with manufacturing and operations in large New Zealand
companies since leaving college, Marc experienced redundancy three
times over. ‘I’d always managed teams and operations with big firms like
Fisher & Paykel, but after three redundancies I thought it really was time
to try something different. I’d always hankered after owning a business
and getting out of Auckland was also a priority.’
He now runs his V.I.P. Home Services cleaning franchise from the laid-
back coastal community of Mangawhai.
Working style
Switching work styles as well as environments can be an opportunity
afforded by franchising when redundancy prompts action. This was a
double plus for Marc when changing careers, he says. Having completed
triathlons, he likes to stay fit, so looked for a franchise that enabled him
to integrate this healthy lifestyle into his work.
‘That narrowed my search down to a business that would keep me in
condition and active,’ he says. ‘The alternative, after my last redundancy
in January 2020, was the consultancy world, but that would have meant
Auckland again. When I found V.I.P, I realised it was what I was looking
for ... once I’d crunched the numbers it made real sense. It also gave
me a lot of confidence to have such a well-proven system giving me the
support I needed.’
Capital exodus?
Data from recruitment specialists Robert Walters shows a 112% surge in
job applicants across New Zealand compared to the same time last year,
coinciding with widespread public sector layoffs. Bridget Clarke, Senior
Director, Wellington, said, ‘We have already witnessed a 45% surge in
the number of individuals applying for roles in Wellington compared
to the same time last year, with our other offices across New Zealand
reporting even higher increases.”’
The recruitment consultancy has particularly noticed a rise in people
seeking to relocate from Wellington to other regions, especially
Auckland, and overseas to Australia. Its Auckland office has already
experienced a 179% increase in applicants for live job vacancies,
compared to last year.
Switching it up
At the age of 61, John Eban left the Christchurch company he had worked
at for 42 years. Much like The Pottery Studio’s Ray Aucott (see page 13),
John hadn’t planned to switch careers, but Covid hit the travel sector like
no other. Whereas Ray worked in travel wholesales, John worked as an
engineer.
‘There had been several rounds of voluntary and forced redundancies,
and it had become a pretty unpleasant environment,’ John says. ‘I’d
always been passionate about what I did, but I was pretty disillusioned,
to be honest.’
Seeing an advert for Pukeko Rental Managers piqued his interest. ‘I
had no experience in rental management whatsoever,’ he says. ‘But I’d
always thought if I won Lotto, I would buy a few properties and run them
myself, so this appealed.’ John spoke to the franchisor, agreed an exit
plan with his employer and walked out of the door for the last time.
‘On the face of it, what I was doing in engineering was so specialised
that you don’t think of being able to do anything else, which makes it
very daunting to start again. But what I’ve realised is that, actually, I’ve
had a lot of training and got a lot of skills that are transferable into other
areas: project management, leadership, time and resource management.
… 10 or 15 years ago, I might not have had all those skills, but now I’ve
realised they are perfect for running my own business.’
Believing that buying a franchise was the perfect option for someone
in his position, John says, ‘A franchise allows you to work for yourself
in your own business with the added security of a safety net. There are
people to talk to and help guide you in the right direction.’ Four years on,
like many who have entered franchising on the back of redundancy, he
hasn’t looked back.
Consideration is key
‘Whatever you decide to do, take your time, take advice and make sure
you have the full support of your family,’ advises Simon. ‘Going into
business is a big step so tread carefully. That way, you could be the next
person to say, ‘Redundancy was the best thing that ever happened to
me.’
Is it your time?
If you think franchising could be for you, read Franchising For Beginners
(page 25) and What’s The Best Franchise For You on page 34 for a
roadmap on getting started. You can also head to our website to check
out our up-to-the-minute franchise directory to see what’s currently
available in the New Zealand franchise space.
Why franchising could be a golden
ticket to a secure future when
redundancy strikes
By Heather Barker Vermeer
Franchise New Zealand Winter 2024 Year 33 Issue 02
Franchise
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Call or email to discuss the
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martin.smith@touchupguys.co.nz
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regular exterior maintenance. Crest PropertyCare
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Water Window Cleaning, grounds maintenance
and exterior cleaning.
Our franchisees receive a high level of operational and
administration support. We invoice the customers,
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focus on growing your own successful business.
Like working outside? A Crest PropertyCare
franchise could be the key to securing
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To find out more call for an info pack on 0800 273 780 | crestpropertycare.co.nz
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
hen the De’Ath family
returned to New Zealand
after a four-year stint in the
Australian Northern Territory,
they came back with a plan
to serve up epic amounts of
delicious gelato to the people of
Whangārei.
Armed with a vision to help
transform the inner city into a
fun place for families to hangout
and make awesome memories
together, they enlisted everyone
they knew to make it happen.
As only friends can, Josh Van
Berkel didn’t hold back from
suggesting to Chris De’Ath that
his time under the Northern
Territory sun might have made
him a little crazy.
‘Firstly’, says Josh, ‘they were returning to live in Whangārei, not
Rangiora – our hometown.’ And given Chris’s complete absence of
hospitality experience Josh was less than convinced that he could
pull it off.
Josh continues, ‘I had to give them points for the name though - Bocky
Boo Gelato, both original and highly memorable. Bocky Boo being their
youngest daughter Kaela’s childhood nickname.’
Well, that was in 2019. A lot has happened since then and, according to
Josh, ‘you could say I’ve had to eat a scoop of “humble gelato”.’
With his wife Liz and their three kids, Josh went on several holidays
to the Bay of Islands, each time visiting Chris’s Bocky Boo Gelato in
Whangārei on the way.
‘Wow, were we impressed!’ Josh says. ‘The location, creative design,
brightly coloured fit-out, displays full of gorgeous gelato and tasty treats,
staff who clearly love their work, and, of course, the queues of happy
customers were all very impressive.’
Josh was sold on the concept and approached Chris with the proposal to
become the Rangiora Bocky Boo Gelato franchisee. ‘In November 2022
we opened and already I can say it is the best business and lifestyle
decision we have ever made,’ says Josh. ‘Who cares that we had no
previous hospo experience!’
Who doesn’t love gelato?
Chris laughs at the memory of Josh questioning his sanity. ‘He definitely
thought we’d bitten off more than we could chew, but I felt Whangārei
desperately needed Bocky Boo Gelato as a seven-days-a-week fun café.
‘We knew we could create wide customer appeal, opening mid-morning
until late evening. We wanted somewhere people could go after meals
at nearby eateries, or even come out after dinner at home. Somewhere
families and friends could enjoy a fun, dedicated dessert
experience together.
‘It’s been special for us to be able to provide a positive, super fun
workplace in which our teenage kids can learn valuable life skills.
It’s enabled them to save money; one daughter is funding a business
degree, while another decided to buy a new MG3. People really love the
family vibe of the place.’
The perfect lifestyle business
After a successful career in radio, Josh had become an early franchisee
of GroutPro by ProGroup. Having built up his franchise – with no
previous tiling or grouting experience – he sold it, switching to a career
as a pastor.
‘We were fortunate to be able to become Rangiora Bocky Boo Gelato
franchisees and to locate an ideal corner site, with two street frontages.
It’s a decision that has rewarded us with income well ahead of
projections; we made $35,000 in the first month and have never looked
back. Even the winter months don’t put customers off; we see more hot
desserts and specialty hot chocolates sales!’
The business is a family affair, with Liz at the helm for an average of
three days a week and the kids mixing homeschooling and social lives
with working in the café, while Josh takes shifts in between being a
pastor. ‘Having fantastic staff also contributes to us enjoying a great
work-life balance,’ he says.
Tapping into the right talent
As a franchisor, Chris has leaned on his aviation management
experience, previously managing a fleet of 11 aircraft and a team
of 40 staff, along with input from lawyers, accountants and other
professionals to develop the Bocky Boo franchise model to a very
high standard.
Having the highest quality product to bring to the market was important.
‘We didn’t go into this lightly.’ Chris explains, ‘We did a lot of research to
tap into the right talent, like the Italian gelato master who taught us the
art of gelato making. We also chose the renowned Coffee Supreme as
our supplier and for ongoing barista training.’
The Bocky Boo Gelato investment is $150,000 to $350,000, depending
on size and location. This includes gelato making equipment, baking
facilities, site fit out, all franchisee and staff training, ongoing support
and marketing. Advertising is based on creative social media content
and word-of-mouth. Additional and ongoing support can also include
location selection, lease negotiation, and day-to-day management
assistance.
Gelato, desserts and coffee
The Bocky Boo franchise model is simple and based on proven
operational and safety systems. Chris and his wife Ruth are still involved
with mission and aid work, which the business model allows them
the freedom to do. Besides the incomparable gelato range, income
streams include on-site baked goods
and desserts, coffee, gelato birthday
cakes, and party catering, with
tremendous potential for
multi-unit franchisees.
‘We’d love to hear from potential
franchisees who, like Josh and Liz,
are keen to open their own Bocky Boo
Gelato as the fun place in their town.’
Bocky Boo Gelato
www.bockyboo.co.nz
Contact
Chris De’Ath
022 083 2349
hello@bockyboo.co.nz
Advertiser Info
Opportunity: Food & Beverage
Bocky Boo Gelato - the franchise that
brings the fun to town
AFTER DINNER
DELIGHT,
SERVING UP
LOADS OF FUN
Chris & Ruth De’Ath
Noah Buchanan
10
Franchise New Zealand Winter 2024 Year 33 Issue 02
‘Now, we are expanding and sharing our industry knowledge and
business model with like-minded people who can benefit from our brand
strength, systems and negotiating power. This all comes from being part
of a larger group’, Cheryl says. ‘We’re planning to appoint franchisees in
all of the country’s main centres.’
You are never alone
As a franchisee with The Office Professionals, you’re never on your own.
There’s always someone to bounce ideas off; someone you can call on
when you need advice or direction.
‘Franchisees can look forward to comprehensive training, professional
development, operational support and executive guidance that
encourages growth from day one,’ explains Cheryl.
‘They will also benefit from ongoing tax filing and compliance assistance,
as well as call centre and marketing support from a dedicated franchisor
invested in their success.
‘With the right tools, training and advice we guide and support our
franchisees to get their businesses flourishing. This includes the best
way to market services to clients and maximise revenue.’
Leveraging the brand
Sukhu is under no illusion about how far The Office Professionals brand
can take his business. ‘My aim is to bring unparalleled value to our
clients through cloud-based solutions, advances in technology, and a
commitment to building long-lasting relationships,’ he says.
‘And my vision is to set a new standard in the bookkeeping sector, where
precision meets efficiency, and where every client feels valued and
supported in their financial journey.’
Cheryl is keen to hear from others, like
Sukhu, who are looking to turbocharge
the growth of their bookkeeping
businesses. ‘Wherever you are, from
Kaitaia to Invercargill, The Office
Professionals can help you make the
most of your experience. Call today to
find out more.’
ukhu Sandhu is a registered
tax agent with excellent
communication skills; he’s an
experienced bookkeeper with
five years’ experience in various
accounting support roles and holds
a bachelor’s degree in accountancy.
For the past four years, he has
been focused on delivering a high-
quality accounting service to his
clients across North Canterbury.
However, like many self-employed
bookkeepers in New Zealand, Sukhu
felt he was struggling to reach his
full potential in the business.
But rather than simply continuing to
be frustrated by his situation, he decided to do something about it.
‘I was convinced that the best way to reach my full potential in business
was to become part of a bookkeeping franchise that could deliver all the
support and guidance necessary,’ explains Sukhu.
After fully researching the marketplace, he discovered a perfect franchise
partner in The Office Professionals, and he’s never looked back. He says
he can see the impact this has had on his dream of achieving financial
and personal freedom.
‘I truly believe my franchise relationship with The Office Professionals is
an absolute confidence booster, with huge potential for the development
of my business.’
Peace of mind
Cheryl Roberts, founder of The Office Professionals franchise, says Sukhu
was typical of many bookkeeping business owners in New Zealand. She
has seen many struggle to grow and sustain their businesses, finding it
hard to attract new business and develop better systems to make them
feel more in control of their future.
‘Many businesses fail within the first year, and many others just never
really thrive. That’s why The Office Professionals franchise model delivers
such peace of mind,’ Cheryl says.
‘We’ve developed a robust, flexible and lucrative business model that
has been proven over many years. We provide that necessary support
and guidance to ensure you maximise revenues and build a business
that is worth owning, as well as worth selling when the time’s right.’
A reputation second to none
When assessing a franchise opportunity, it is always important to
consider the calibre of the support it provides, says Cheryl. For over a
decade, her own Rotorua-based business has built a solid reputation
within the bookkeeping sector and local business community,
being named overall winner of Rotorua Most-Trusted Business
Awards three times.
Opportunity: Business & Commercial
TURBOCHARGE
If you’re a bookkeeper or tax agent
serious about growing your business,
The Office Professionals can help
make it happen
YOUR BOOKKEEPING
BUSINESS
Sukhu Sandhu
A Brand-New Opportunity for
Bookkeepers with Big Ambitions
Suitable for someone with a finance background, registered as a
tax agent and/or has bookkeeping experience.
Build a business worth having—and worth selling when the time
comes. As a long-term investment, the Office Professionals
franchise could pay for itself 20 times over.
Request
Franchise
Prospectus
Franchises available
throughout New Zealand
www.officeprofessionals.co.nz/franchise
Call Nicola on
022 194 8747
Join an award-winning and
reputable brand
Loyal customer base
All systems in place, easy
start in your own business
Full support throughout
Learn our efficient ways
of operating to build a
valuable long-term
investment of your own
The Office Professionals
officeprofessionals.co.nz
Contact
Nicola Bow
P 022 194 8747
nicola@firstfranchise.co.nz
Advertiser Info
11
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
eaders Digest asked. Consumers responded. And, as they have
been for the past eight years, Kitchen Studio was voted the most
trusted kitchen brand in New Zealand.
Responsible for creating feelings of confidence and security, trust is
the five-letter word that speaks volumes to a potential Kitchen Studio
franchisee or client. Further reinforcing trust in Kitchen Studio, Dawn
Engelbrecht, one of the country’s most successful franchisors, was last
year appointed Kitchen Studio CEO. Dawn took up this position after
having been a Kitchen Studio independent director since 2021.
More than just enrolling her two young children in sKids (Safe Kids in
Daily Supervision), in 2000, Dawn invested in a sKids franchise. Six
years on, she became co-owner of the sKids franchise system.
When Dawn left in 2019, her business acumen and entrepreneurial drive
were acknowledged for growing sKids into the country’s leading before/
after school care and holiday programme provider for primary aged
children. Somehow, Dawn also found time to join the boards of several
organisations, including the Franchise Association of New Zealand.
Exciting changes
‘We are making exciting changes at Kitchen Studio,’ says Dawn. ‘And
although the economy has slowed, we are poised for growth.
‘Historically, an economic downturn sees many homeowners preferring
to invest in improvements rather than overseas holidays, which means
even more business for Kitchen Studio franchisees. And who better to
trust with their hard-earned money than Kitchen Studio? It’s something
New Zealanders have been doing for 40 years.’
Kitchen Studio now has four highly reputable manufacturers in the North
and South Islands, which Dawn says provide the capacity and quality
controls to ensure franchisees have continuity of supply for fast, efficient
delivery of kitchens, where no two are the same.
Exciting developments sit on top of strong foundations, however.
‘Kitchen Studio’s core competitive benefits and values are unchanged,’
says Dawn. ‘Every new franchisee continues to automatically become a
Kitchen Studio shareholder. The better our franchisees do, the better we
do and the higher their shareholder returns
‘The requirement for each franchisee to employ or contract qualified
designers, or to earn their own design qualifications, shows Kitchen
Studio’s commitment to designing and professionally installing bespoke
kitchens that exactly fit the client’s brief. Fixtures and fittings are always
from trusted brand partners, and this further underscores our ability to
provide the Kitchen Studio 10 Years Total Trust Guarantee.’
Kitchen industry legend
Taking Kitchen Studio into a new era of growth, Mark Bruce has been
employed as operations and franchise manager. Mark began his career
as a cabinet maker and is recognised as one of New Zealand’s most
respected kitchen designers. The recipient of many awards, Mark has
tutored kitchen design and run his own successful kitchen business.
Jo and Scott Tozer, of Kitchen Studio Christchurch North, are among the
most recent franchisees. They don’t hesitate rating Mark as a unique
Kitchen Studio asset.
‘What Mark doesn’t know about
kitchen design, manufacture
and installation isn’t worth
knowing,’ says Jo. ‘As well as
design contribution on our
showroom kitchens, he rolled
up his sleeves to help us for
our opening date in October
2023, when CEOs and national
managers of leading supply
companies attended, along
with fellow franchisees. That
was our first taste of franchisee
support – it was terrific!’
Scott and Jo had more than 25
years in the hospitality and
entertainment industries before Jo moved into sales and marketing and
Scott into promotions and business analysis.
Trust factor
‘Kitchen Studio has that all-important trust factor and, as Jo and I are
all about our client experience, we particularly appreciated that Kitchen
Studio provides clients with deposit protection,’ explains Scott.
‘Being a positive cashflow business, no requirement for stockholding
and the focus on kitchen renovations and replacements were also
pluses. Ours is a greenfields territory and, wanting to be in a retail area
rather than commercial, we secured what we knew would be the ideal
location in Merivale, opposite St George’s Hospital.
‘It’s really working for us. So too, is opening on Saturday and Sunday. For
many couples, Sunday is the only time they can get together to talk to us
about their kitchen aspirations.’
Six kitchens in the couple’s 250m2 showroom are there to inspire, give
clients options for cabinet finishes, benchtop options, demonstrate
organisation and space savings systems and display the quality of
components supplied as the Kitchen Studio standard.
‘We both share the goal of building our franchise through ensuring
our clients get a genuinely bespoke kitchen,’ says Jo. ‘We provide a
seamless wrap-around experience from in-home design consultation
through to cooking the first meal. It’s only early days and already we
have two designers on staff, an operations co-ordinator and a contract
design detailer.’
Income has tracked well since opening, and is six months ahead of
projections. The pair’s investment was a $250,000 fee, which includes
an exclusive territory. They secured additional funding for premises,
showroom fit out and start-up capital.
‘With Kitchen Studio’s reputation, there
was no trouble with finance,’ says Jo.
‘Trust us, for a couple or like-minded
friends or family, kitchen renovation and
replacement is big business. Kitchen
Studio is your first and only franchisor
choice. Call Dawn today.’
Kitchen Studio
www.kitchenstudio.co.nz
Contact
Dawn Engelbrecht
P 027 291 9904
dawn@kitchenstudio.co.nz
Advertiser Info
Jo Tozer, Scott Tozer and Dawn
Engelbrecht, at the Annual
Conference Gala Awards
MOST TRUSTED,
GROWING STRONG
Opportunity: Home & Building
New CEO and new franchisees excited
by growth plans for Kitchen Studio
12
Franchise New Zealand Winter 2024 Year 33 Issue 02
JOIN AUSTRALASIA’S LARGEST
INDEPENDENT TOY RETAIL GROUP
Toyworld are continuing expansion in selected
locations throughout New Zealand and looking
for the right people to join us in these exciting
new ventures. We are the experts in toy retailing,
with over 170 stores throughout Australasia.
Terry Worthington
Operations Manager, Toyworld NZ
021 935 362
terryworthington@arnz.co.nz
www.toyworld.co.nz
The range of capital investment and
opportunities vary between locations.
For more information please contact:
Passionate about retailing?
want to own your own business?
The toy business is
a dynamic and fun
industry, don’t miss this
exciting opportunity.
• Van, stock, training and more from under $30,000
• 5 days a week
• Build your own business
• Sell solutions not time
• Proven business systems
SHOWERFIX.CO.NZ
DAVID - 021 544 060
MAKE FAMILY TIME
MAKE FAMILY TIME
START YOUR FRANCHISE JOURNEY TODAY
START YOUR FRANCHISE JOURNEY TODAY
13
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
arried for 40 years, Ray Aucott and Penny Henderson are a couple
who exude fun, and they are fizzing with an infectious enthusiasm
for their unique, innovative new franchise.
The Pottery Studio is lighting up lives across the Bay of Plenty and
Waikato. It is now poised with potential to fire up across New Zealand
after the pair decided to open their proposition up to franchisees.
Following the pandemic, this humorous, heart-warming couple have
struck business gold. Their creative ‘in real life’ experience is proving
popular with corporate businesses to creative kids, cancer survivors to
celebration organisers galore. Pottery has hit a purple patch. And Ray
and Penny are perfectly placed to play their part in extending its power
and potential.
A potted history
Former art teacher Penny first learnt pottery-making in 1970. She met
Ray, 42 years ago, in Sydney Airport. Originally from the UK, Ray worked
in travel wholesale for over 40 years. When Covid hit, it rocked his
industry. Pivoting to pottery is never anything he could have imagined.
‘Because I’d been in the travel industry for such a long time, after 18
months of Covid, running pottery classes was just a nice little thing that
came about. It’s absolutely blown up, however, and made us realise it’s
something people really want to get out and do.’
They began putting on pottery classes in the Bay of Plenty and
haven’t looked back. The Pottery Studio was born, with Ray securing
the company name as a Christmas gift to Penny. Being consistently
oversubscribed brought them to the idea of franchising their business.
‘We realised this idea had legs,’ says Ray. ‘We noticed that people
wanted to get out there and have real life, offline experiences together.
Making pottery just took off! It seemed to tick a lot of the right boxes at
the right time.’
Firing up the fun
Experienced ceramicist Penny is in her
element. ‘We enjoy introducing people to
pottery in a fun, exciting way. The laughter
at our workshops is infectious; people
seem to love the experience!’
With the popularity of the pottery classes
exploding, and word spreading across
their region, the pair began offering mobile
workshops. In a fully kitted-out van, the
couple visit different towns with all the
equipment needed to deliver fun-filled,
multi-sensory sessions, hosting up to 60
people at a time.
‘We discovered a mobile pottery studio was a huge hit! People began
asking if we could come to Whakatane, then Hamilton, and various
places. Our latest workshop in Ōpōtiki will have 80 people coming over
two nights – it sold out within an hour!’
The mobile van has bespoke shelving for equipment, aprons hung along
a rack, boxes of clay and tools. In fact, so successful has the business
become that The Pottery Studio is currently New Zealand’s largest
purchaser of pottery clay, apparently.
Corporates and communities
Creating communities is key to the couple’s success. Business has
expanded into corporates and organisations across sizes and sectors
planning pottery workshops as team building opportunities, rewards,
celebrations and more. Zespri, Fonterra and several banks are among
repeat customers.
A recent Mother’s Day workshop was a hit in Hamilton, baby mark-
making sessions are popular, as are hens and birthday parties, and
retirement village visits. A regular session for breast cancer survivors
offers support and friendship.
Tauranga has become the hub of The Pottery Studio. It’s where the
couple live and have gained a solid reputation. Knowing the time is ripe
for expansion, the pair chose the franchising model as the ideal vehicle
through which to evolve.
‘The Pottery Studio appeals right across the board,’ says Penny. ‘Initially,
we were just thinking about opening The Pottery Studios in new venues,
but we’ve decided we’re getting too old for that, and we’re already
absolutely flat out as it is!’
Fresh franchise potential
Ray says, being from a business
background, he could see how
franchising made sense. ‘Creating a
franchise will allow us to spread The
Pottery Studio. I see it as being a bit
like when you’re a kid and you get
your first bike; you can suddenly go
so much farther!’
The franchise fee is $165,000 +gst,
with some vendor finance potentially
available. Franchisees will be
responsible for workshop lease (ideally
200-300m2) to fit 60-plus people.
‘We will supply two firing kilns, a pug mill, furniture (such as tables and
chairs), all start up tools and the first tonne of clay, glazes and colours
required, as well as a week’s comprehensive training in Tauranga,’ says Ray.
Training week will cover all aspects of the business and running pottery
workshops, he says.
‘With The Pottery Studio, you will have all the support, training and
guidance you need. This is a massive start, with far less risk than
starting your own new business.’
No pottery experience is necessary, just business acumen, an engaging
personality and a drive to succeed, Ray says. Hamilton seems a natural
next progression, as a franchise location, but Ray and Penny have their
sights set across the country.
‘Once we have got the ball rolling,
we’re only going to be limited by
our imagination!’
Curious about The Pottery Studio’s
potential as a franchisee? Contact
Ray today.
COUPLE’S ART
AND ENTERPRISE
ALCHEMY
Opportunity: Leisure & Education
A perfectly potty opportunity
brings the fire and the fun
to franchising for The Pottery Studio
The Pottery Studio
www.potterystudio.co.nz
Contact
Ray Aucott
ray@potterystudio.co.nz
Advertiser Info
A crafty franchise
Pottery on the road!
The Pottery Studio
ASB Bank Limited 56180 28246 0524
ASB’s lending criteria and terms apply.
Benefits of Franchising
In New Zealand we have over 600 franchise systems, making us one of the most franchised markets
in the world per capita. There are no guarantees in business, but with a recognised and established
franchise like Fruit World, you’re on the right track.
ASB and Franchising
Our specialist franchise team has been proudly assisting franchisees and franchisors in New
Zealand since 2003. With three full-time franchise specialists, we have over 25 years experience in
franchising combined. The team assists ASB’s Business Managers throughout the country who are
ready to listen and help you achieve your business ambitions.
Funding and Transaction Banking
In some cases, ASB can fund up to 100% of the ingoing costs to purchase your franchise. This can
be achieved where you have sufficient equity in property that you own, or a mixture of cash, equity
and some funding against the business value itself.
ASB will provide a competitive offer that will include:
• A local Business Manager that understands your business to assist with the transaction
• A broad suite of business lending products designed to meet your funding requirements
• Competitive interest rates and fees
• A user friendly online banking platform with excellent functionality and integration with most
cloud based accounting software
The Process
1. Discuss your needs with an ASB Senior Franchise Manager
2. Introduction to a local Business Manager
3. Complete a Business Loan Application
4. Credit Assessment process begins
5. Business Manager advises outcome
asb.co.nz
What next?
Simply contact Rohann
to get started.
Rohann Dobbin
Senior Franchise Manager
021 942 178
rohann.dobbin@asb.co.nz
15
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
Ten years ago, Karen Keenan arrived home with an Ecomist Odour
Neutraliser aerosol, an Ecomist automatic dispenser and the proposal
that her builder husband, Jon, get off the tools and into a business that
maximised his gift of the gab.
‘Earlier that day, I had experienced a wonderful aroma. As a nurse, I’m
used to hospital smells, but this was different,’ recalls Karen, while
relaxing on the Gold Coast’s Coolangatta Beach.
‘Asking my fellow nurses about this soft fragrance, I was told it was our
new Ecomist Odour Neutraliser automatic dispenser. Saying I’d love one
for home, I was given the address of Ecomist in Hamilton.’
Sitting beside her, Jon chuckles at the memory of what happened next.
‘When I walked into Ecomist, I was greeted by a man in his mid-60s with,
what I describe as, a nice face,’ continues Karen.
‘Telling him I’d like to buy a can of Ecomist Odour Neutraliser and an
automatic dispenser, he asked if I’d also like to buy his business and
become the Ecomist Waikato franchisee.
‘I know he’d asked in jest but, behind his smile, I could see he was
serious. He told me he had reached an age where he wanted to retire
from a very profitable and enjoyable business. The more he spoke, the
more I pictured Jon standing behind the counter.’
For his part, Jon says he would be lying to say he wasn’t interested.
‘Had I not, I don’t think that, in June 2024, I’d have my Ecomist Waikato
franchise on the market and be on Coolangatta Beach getting a taste of
what I hope will soon be part of our retirement lifestyle.
Earning from day one
‘I knew of the Ecomist brand,’ recalls Jon. ‘And after 35 years as builder –
25 of those in the UK – I agreed it was time for a change.
‘Meeting and talking with people is something I enjoy. And, with this
opportunity, I knew we wouldn’t have to leave Hamilton. I also knew
the benefits of being a franchisee under a respected brand. With this
opportunity, I knew I’d be earning from day one.’
Through due diligence, Jon says he learnt Ecomist is a New Zealand
company launched in 1992. He discovered it manufactures and
distributes premium aerosol-based, automatically dispensed insect
control, odour neutraliser and fragrance products to commercial and
domestic customers. He found out how Ecomist dispensers have fully
programmable technology, which ejects small volumes of fine particles
that stay in the air longer for lasting effect.
Ecomist products are manufactured at the franchise’s Rotorua base, by
parent company Damar Industries; a New Zealand success story in itself.
Dating back to 1968, Damar Industries began in a converted cowshed
near Tauranga. Today, it is a globally respected manufacturer of coatings,
chemicals and aerosols. All Ecomist insect control products are made
from natural pyrethrins, considered the safest insecticides around
people and pets.
Unlimited market
‘Meeting with the then Ecomist NZ General Manager confirmed the
Ecomist Waikato franchise was for me,’ says Jon. ‘Especially when he
explained how Ecomist provides franchisees with three solid, recurring
revenue streams, across commercial and residential sectors. He also
reminded me of how unlimited the Ecomist market is; from Waikato
homes to cafés, restaurants, fast food outlets, aged-care facilities, child-
care facilities, banks and more.
‘The first revenue stream is generated by customers ordering products
via the Ecomist website, the franchisee in the nearest territory fulfils the
order to where it is to be sent.
‘Revenue stream number two is selling Ecomist products through
local retail outlets. Revenue stream three is the commercial side of
the business. This sees franchisees, or their staff, providing ongoing
services with programmable dispensers delivering aerosolised insect or
(odour neutralising) fragrance control.
Multiple income streams
‘These income streams very much describe the Ecomist Waikato
business base, which is also the country’s biggest Ecomist territory -
stretching from Pokeno to Turangi,’ says Jon.
‘Right now, we have 6000-plus clients - 25 percent commercial, 75
percent domestic. There’s still huge potential for growth. Ideally, I would
like our experienced office assistant, Roseanne Catchpole, and popular
service guy, Grant Pennel, to be part of the sale.
‘Ecomist Waikato is not a difficult business to run; it has provided us
with an easy lifestyle. For the first four years, I worked five to six hours
a day but, since then, and having Grant on board, it’s down to one or
two hours a day, to generate excellent profits reflected in the sale price
of $650,000. This includes retail premises, ongoing training in Ecomist
systems and procedures, marketing support and more.
‘Camaraderie among franchisees is amazing. We’re like one big family
looking out for each other. Personally, I’d love to see interest from a
youngish couple, or two friends or family members, who are “people
people”, have some business understanding and ideally some selling
experience,’ says Jon.
‘Now it’s come full circle. After 10 years, we have Ecomist Waikato on the
market so we can retire while we are still relatively fit and healthy.’
Ecomist Group General Manager Ian
Robertson advises, ‘Jon’s 6000-client
Ecomist Waikato franchise is a fantastic
opportunity. But if, for whatever
reason, it’s not for you, we have two
other potential opportunities, one
North Island and one South Island,
so please feel free to contact me for
more information.’
Ecomist
www.ecomist.co.nz
Contact
Ian Robertson
P 027 433 4513
ian.robertson@ecomist.co.nz
Advertiser Info
MISTS OF TIME
Retirement beckons,
opening Ecomist
Waikato 6000-plus
client opportunity
Jon
Keenan
Not Authorised for
Reproduction
16
Franchise New Zealand Winter 2024 Year 33 Issue 02
FRANCHISE NEWS UPDATES
news
Our pick of the top news stories from franchise.co.nz and our newsletter
Brad Jacobs on
Eden Exchanges
Al Dunn
Franchise New Zealand welcomes
new editor Heather Barker Vermeer,
who has been working alongside
outgoing founding editor Simon
Lord since March to facilitate the
editorial transition of the magazine
and its digital channels under its
new Eden Exchange ownership.
Last month, two new sales
publication executives joined the
team – Anna-Marie Staples and
Caitlin Chatterley. The pair will
support Franchise New Zealand
as it expands its offerings under
recently-appointed general
manager, long-standing employee
Sally Knight. Head designer, Stu
Sutherland of New Plymouth-based
design agency Smokeylemon came
on board late last year as another
one of the fresh faces to lead New
Zealand’s favourite franchise news
publication into a new era.
Sally paid tribute to the work
of founding publishers Simon
and Lorraine Lord, who sold the
business to Eden Exchange in
December and officially retire at the
end of June. ‘Franchising in New
Zealand owes a lot to Simon and
Lorraine’s experience, energy and
enthusiasm for the sector since
they first arrived here in 1991,’
said Sally, ‘We will miss them
tremendously, but look forward to
carrying on their Franchise New
Zealand legacy.’ Read more about
the new team on page 82.
Changes to the Accredited Employer Work Visa scheme (AEWV) announced on 7
April by Immigration Minister Hon Erica Stanford were welcomed by franchisors
and franchisees around the country. Franchisees will now be treated equally to
other employers, ending the discrimination against franchisees that has been in
place since January 2022.
‘Getting our immigration settings right is critical to this Government’s plan to
rebuild the economy,’ said the Minister, ‘I am bringing in a suite of changes that
will improve the AEWV scheme and ensure we are better testing the local labour
market and reducing the risks of putting New Zealanders out of work. Many
of these are not new, but rather a return to pre-pandemic settings that better
balanced the needs of business with the wider interests of
New Zealand.
‘It is important that the AEWV settings facilitate the right mix of skilled temporary
migrants to address genuine skill and labour shortages, support rebuilding the
economy, and to help manage numbers and pressures on core infrastructure,
such as schools, housing, and the health system.’
In a mid-May update, an announcement from the Customer Division, Immigration
New Zealand Ministry of Business, Innovation & Employment, confirmed:
• The franchisee accreditation category will be no longer be available from 16
June 2024.
• Franchisee employers will instead be able to apply for and hold either
standard, high-volume, or triangular employment accreditation, depending on
their circumstances.
• This change will reduce costs for franchisee employers and put them on an
even footing with other businesses operating in the same industry.
• The accreditation of current franchisee employers or employers
who apply for franchisee accreditation before 16 June 2024 will
not be impacted.
If you are a franchisee employer looking to apply for accreditation or you currently
hold franchisee accreditation, you will be able to apply for another accreditation
type of your choosing after 16 June. MBIE recommends waiting until this change
has taken effect to avoid needing to meet existing franchisee accreditation
requirements and pay the franchise accreditation fee.
Franchise New Zealand is much more than a quarterly print magazine. If you want to keep up-to-date with news in
between print issues, go to www.franchise.co.nz, sign up for our free monthly newsletter, follow us on LinkedIn, Facebook
or Instagram. Here are some of the latest news stories from the world of franchising...
Franchise New Zealand
team grows
Franchise New Zealand was very sorry to learn
of the death of Al Dunn, the former CEO of
McDonald’s. Serving the company from 1993-
2004, Dunn joined McDonald’s as a management
trainee in Australia. He rose to lead the company
on this side of the Tasman, as well as taking
an operations role with the McDonald’s global
corporate headquarters in Chicago.
Dunn eventually became regional vice-president
and managing director of McDonald’s Nordic
region, before retiring in 2007. He also shared his
expertise as a board member and consultant to various other organisations,
including the St Pierre’s and Burger Fuel franchises. He also established a
scholarship programme with AUT over 30 years ago, which continues to offer
a pathway to tertiary study for young Māori in Te Tai Tokerau and Tairāwhiti.
McDonald’s New Zealand managing director Kylie Freeland said, ‘Al’s
dedication, vision, and unwavering commitment to excellence have left an
indelible mark on our company and the countless lives he touched along
the way.’
At Franchise New Zealand, we remember Al as a man passionate
about franchising and the brand he was proud to represent, generous
with his time and expertise. He was always approachable, realistic, and a
great communicator.
American franchise giant Flynn Group has purchased Wendy’s NZ for
an undisclosed sum. The New Zealand master licence for the American
burger chain was put up for sale in 2022 by the Lendich family, who
have operated the business here since 1988. The company has over 20
restaurants in New Zealand, all operated directly by the master franchisee.
The USA-based Flynn Group, who completed the purchase in May, has
more than 2,600 units globally with a combined turnover of US$4.5
billion. It has franchises for Applebees, Arby’s, Panera Bread, Pizza Hut,
Taco Bell, Wendy’s and Planet Fitness. Flynn Group first entered the
Wendy’s system in 2021 with the acquisition of 190-plus restaurants in the
USA, and in 2023 acquired Wendy’s master licence for Australia.
Listen as Brad discusses his origins in
franchising, why he joined the Franchise
Association of New Zealand’s board, the
state of franchising in New Zealand, how
the Franchise Association of New Zealand
advocates for New Zealand franchisors
and franchisees, and so much more.
This is one of a series of podcasts on
franchising produced by Franchise New
Zealand’s new owners, Eden Exchange.
Head to our website for the latest
podcasts to be uploaded and get in
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VISA CHANGES FOR
FRANCHISEES THIS MONTH
FORMER CEO OF MCDONALD’S NZ DIES
WENDY’S NZ SOLD TO WORLD’S
LARGEST FRANCHISEE
NEW PODCAST: FANZ CHAIR BRAD
JACOBS’S ORIGIN STORY
www.facebook.com/FranchiseNewZealand
https://nz.linkedin.com/company/franchise-new-zealand
17
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
17
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
New Zealand business is doing
the ‘hard yards’ this winter, says
Westpac’s Chief Economist Kelly
Eckhold in the latest quarterly
Economic Overview from the bank.
‘It’s going to be a long grind to fiscal
balance,’ he said. ‘Past interest rate
increases are now having their peak
effect, which means we all can look
forward to better inflation outcomes
this year and next.’
The overall impression that the
Overview gives is that the economy
cycle is at or near the bottom of
the cycle and that better times are
ahead.
That’s good news for existing
franchisors and franchisees, who
can start to plan for the future with
more confidence. The events of
the past few years mean that good
franchisors will be acutely aware of
costs and will have adjusted their
business models accordingly to
maximise franchisee profitability.
That will pay off as conditions start
to improve.
These adjustments will also benefit
new franchisees. Anyone looking
at buying a franchise right now may
find this a good time to investigate –
starting a business at the bottom of
the cycle means you have more time
to learn and develop your skills and
customer base as you grow.
Here are some key points from the
overview released in May:
• The current slowdown is balancing
the unsustainable growth seen in
the wake of the pandemic, which
had resulted in strong inflation
pressures. The economy is now
moving back into a position of
better balance with easing capacity
pressures as demand has cooled.
• Economic growth stalled over the
past year, and GDP is only expected
to grow by 0.7% over 2024. Growth
will pick up modestly later in the
year. Unemployment is expected to
gradually rise to 5.4% in mid-2025.
• The ongoing recovery in tourism
and strong net migration continues
to put a floor on growth, although
per capita growth is weak.
• Growth is being restrained by tight
financial conditions and sub-par
demand in our key trading partners’
economies. Despite weak growth
inflation remains sticky.
• Lingering domestic price pressures
mean OCR reductions are still not
expected until early 2025.
• Key areas of uncertainty include
the resilience of household
spending, the health of the global
economy, and the persistence of
inflation pressures.
ECONOMIC OUTLOOK:
HARD YARDS BEFORE SPRING
Restaurant Brands’ sales in New Zealand were up by more than 15 percent
in the first quarter of 2024.
Describing itself as a ‘corporate franchisee’, Restaurant Brands has the
New Zealand master licences for four brands: KFC, Pizza Hut, Carl’s Jr.
and Taco Bell, as well as some international operations. According to
the company’s latest trading update, total sales for the first quarter to 31
March 2024 were $333.0 million, representing a $24.4 million (7.9 percent)
increase on the equivalent period last year.
New Zealand sales for the first quarter were $149.0 million, up 15.2 percent
in total and 11.4 percent on a same-store basis. The company’s sales
report, released in May, says, ‘Sales increased across all brands, driven
by additional store openings, innovation through marketing initiatives
and improvement in trading hours which has flowed through to solid
transaction growth. Store numbers increased by two to 149 stores during
the quarter.’
In addition to the 149 company-owned stores, the business has 122 Pizza
Hut stores run by franchisees (an increase of 12 stores from March 2023).
The other three brands are not sub-franchised in New Zealand.
Restaurant Brands also has outlets in Australia, California and Hawaii.
Internationally, the strong sales growth in the New Zealand and Hawaiian
markets offset slowing sales growth in Australia and negative sales growth
in California.
FAST FOOD BRANDS SHOW
STRONG GROWTH IN NZ
Call the Coach
Stewart Germann
+64 21 276 9898
www.franchisecoach.co.nz
The Franchise Coach,
Stewart Germann will
walk you through the
process of becoming
a franchisor from initial
enquiry through to
opening the doors,
including for overseas
brands setting up shop
in New Zealand.
stewart@thefranchisecoach.co.nz
Khushbu
Sundarji
Partner
khushbu@
germann.co.nz
Stewart
Germann
Partner and
Notary Pubic
stewart@
germann.co.nz
Are you ready
to turn your
business into
a franchise?
Recognised in
Celebrating
30 Years
www.germann.co.nz
09 308 9925
We are widely acknowledged as
New Zealand’s leading franchise law firm
and can provide you with expert legal advice
in all areas of commercial and business law
including franchising and licensing.
We are passionate
about business and
franchise law
When partnering with Spaceworks, we’ll be your
central design and build partner for your entire
retail network.
Strategy, design and build.
Unlock the ultimate turn key
solution for your next retail
roll out.
Call us today
Talk to our expert team about how we can help you
deliver your next retail roll out, on time and on budget.
Bradley Keys
027 700 1555
bradley@spaceworks.co.nz
www.spaceworks.co.nz
Spaceworks is proud to be
design partners with Tank.
We’ll be
your main
squeeze...
19
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
n the South Island’s beautiful Marlborough region, a young couple
is rapidly building themselves a bright future. Blenheim-based
Simranjeet Singh and Rajmeet Kaur purchased their Jani-King franchise
in March 2024 and have since made great
progress in growing the business.
While Simranjeet works in their Jani-King
franchise in the evenings, he continues to
manage his daytime telecommunications
business. He says the two responsibilities
dovetail nicely; both he and Rajmeet enjoy
the time spent working together on the
business when his day job ends.
Asked for the key reasons for choosing
Jani-King, Simranjeet says it came down
to securing their long-term future with an
excellent, reputable franchise. Jani-King’s
solid credentials in New Zealand and around
the world, along with the extensive support
services provided for franchisees, sealed
the deal for Simranjeet. He says he was drawn to ‘the freedom to work
according to me’.
‘I had a long think about this franchise opportunity before deciding to
run with it. A chat with Eddie Hooft, Jani-King’s South Island Regional
Manager, was also a great help,’ he recalls.
Simranjeet says their Jani-King business is all about providing long-term
security for him and his wife, which he feels is vital in an uncertain world.
And, while it is still early days, he believes they’re off to a flying start.
‘At the moment, we have two sites in Blenheim, and the Jani-King sales
support team is helping to line-up another three sites for us already.’
It is growth that’s easy to manage, he says, and having the support
of friends and family is a huge help. ‘They’re happy to see us
taking advantage of a proven franchise in the cleaning industry,’
says Simranjeet. ‘Because they can see that it’s such an important
opportunity for me and my family.’
He says getting on board was quick and easy, with Jani-King providing
local contacts for them around legal, finance and accountancy services.
He was also able to use his existing vehicle to get started in the
business. ‘The best thing is the Jani-King sales and support team, which
works hard to secure more cleaning contracts for us and always responds
efficiently to any of our questions.’
True potential realised
To see just how successfully Jani-King franchises perform over the long-
term, you need look no further than Harold Han and Lin Zhou, a couple
who service clients in Auckland. The couple have won six Auckland
Franchisee of the Year awards since starting out with Jani-King in 2014.
Back then, Harold and Lin needed a secondary income to support
the family while they both worked full-time in retail and IT. Harold
remembers conducting extensive research into the franchise cleaning
marketplace before investing in Jani-King, on the back of its excellent
reputation. He also remembers that he and Lin had a lot of questions
about the franchise and whether it could match their one-year, three-year
and five-year plans.
‘We saw that there was a huge amount of support for franchisees, and
it simply felt right,’ he remembers. ‘There are also a lot of positive
comments about the franchise in online forums.’
Today, Jani-King is the couple’s sole focus. Managing a million-dollar
business, multiple high-end customers and 26 employees, Harold and
Lin are both hugely grateful for the way the franchisor held their hands
through the transition period from paid employees to business owners.
They admit there was a lot to learn, but say the support exceeded their
expectations. They’re also pleased to say that two of their employees have
since gone on to become successful Jani-King franchisees as well.
Work to a plan
If you’re sounding out a Jani-King franchise for the first time, Harold says
it’s important to go into it with a plan. ‘Ask, what do you want to achieve
in one year, three years and five years’ time?’
He says it’s important to think beyond the ‘day-to-day’ of the business.
‘Make some goals and then talk to the franchisor, to the regional manager
and to the operations manager. They will be more than happy to support
you in achieving any goals or milestones you might have.’
He also recognises certain attributes, such as good communication skills
and a willingness to go the extra mile, help lead to success in business.
The timing is right
Is 2024 a good time to begin your journey in a Jani-King franchise?
Harold is convinced it is. Post-pandemic, he believes there is much more
awareness and expectation out there around commercial cleaning.
‘People are now giving it a higher priority and placing a greater
importance on cleaning and hygiene. Income security has become a top
priority, too,’ he says.
Jani-King’s Auckland Regional Manager, Jeff Groenewald, agrees it’s
perfect timing to get involved and build a strong business.
Jeff describes this as a business helping committed and motivated
individuals establish themselves and provide a thriving opportunity
for their family. ‘We have the privilege of supporting our franchisees
to reach their goals, and we provide advice and guidance through their
journey because we
genuinely care. There is
no better accomplishment
than to see our
franchisees succeed.’
‘Call us now and let us help
you achieve your goals.’
Opportunity: Business & Commercial
Jani-King is a commercial
cleaning franchise that unlocks
the true potential in people
Jani-King
www.janiking.co.nz/franchise-opportunities
Contact
0800 526 454
franchisesales@janiking.co.nz
Advertiser Info
CHANGED LIVES,
BRIGHTER FUTURES
Simranjeet Singh
Jeff Groenevald (left) with
Lin Zhou and Harold Han
Northlands Shopping Centre, Christchurch
Morrison St, Nelson
Yaldhurst Park, Christchurch
The Palms Shopping Centre, Christchurch
Market St, Blenheim
Ÿ 67 cafes in New Zealand & 450 worldwide.
Ÿ Most recognised cafe brand in New Zealand.
Ÿ Continued growth and expansion planned.
Ÿ Flexibility & life balance with an established brand.
Ÿ Excellent training and ongoing support.
Ÿ Preferred bank finance arrangements.
Ÿ National marketing benefits.
Ÿ 7 time winner - F&B Franchise System Award.
Ÿ 2 time winner - Supreme Franchise System Award.
Ÿ 4 time winner - Supreme Franchisee Award.
Ÿ 3 time winner - Contribution to Community Award.
Ÿ Winner of the Media Campaign Award.
To find out more contact Brad on 027 526 3333
or brad@thecoffeeclub.co.nz
www.thecoffeeclub.co.nz
thecoffeeclubnz
The Coffee Club Success Story:
New Opportunities Available:
New Zealand’s
MOST AWARDED
Café Franchise
...and best Eggs Bene!