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Franchise New Zealand Winter 2025 Year 34 Issue 02
Waipuna Hotel &
Conference Centre
www.waipunahotel.co.nz
Contact
Shelley Trutsch
027 499 2412
09 526 3008
sales@waipunahotel.co.nz
Advertiser Info
“We love having franchises as our guests,” says Shelley Trutsch, sales
and marketing manager of the popular Waipuna Hotel & Conference
Centre, based in Auckland’s Mt Wellington. “Waipuna has been a
FANZ member since 2003 – over the years, we have hosted dozens of
franchise networks’ training events and conferences, and they keep
coming back! That’s fine by us – we’ve got the equation right – we go the
extra mile for franchises!”
Now familiar to hundreds of franchisees, the Waipuna Hotel and
Conference Centre is a facility with a difference. Shelley explains, “We
offer 17 different venues on site which can host everything from small
meeting groups up to events of 300 people. The Waipuna is incredibly
convenient for guests using the motorways, Auckland airport, or
travelling into the central city, and crucially we offer free parking. For so
many franchisees that is a major bonus.”
Tony Burnette, general manager for major award-winning franchise,
Exceed, agrees. “When you have 50 people turning up in their vans
for a training session, free and convenient parking is essential.
We’ve used the Waipuna for everything from regional meetings to
national conferences, roadshows and supplier expos, and they make
it completely easy and stress-free for us. Everything is convenient, in-
house, and the quality of food, accommodation and event organisation
is outstanding.”
“The Waipuna is wholly New Zealand born and owned and none of
the profits go overseas to a faceless multi-national,” says Shelley.
“We’ve concentrated upon local quality for local people. Last year we
changed hands and became a Prime Hotel, under Primeproperty Group’s
ownership. Their sole aim was to make improvements to what the
Waipuna does. They’ve had a hard task because we were excellent in
the first place!” she laughs. “Immediately after the change of ownership
we won the 2024 2Degrees Auckland Business Award for Excellence in
Customer Service Delivery – a real feather in our cap!”
Shelley joined the Waipuna in 2007 as a part-timer in the restaurant, and
moved into sales several years later, becoming well known at franchise
network events, and of course often hosting them. “We have a great
facility with enormous advantages to the franchise and commercial
sector – very close to central
Auckland, with all facilities under
one roof. Our strength is the personal
touch - we know and understand that
every franchise is different, and we
pride ourselves on producing an event
that is tailor-made to suit your needs.
“We are maintaining and enhancing
the spirit and philosophy of our
hospitality under the new ownership
and our welcome will be just as warm
in the future. All bases can be covered
so call me, any time, for a quote.”
Shelley Trutsch: a warm welcome
Waipuna Hotel & Conference
Centre has new owners, committed
to excellence.
WARM WELCOME
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