franchise.co.nz – PUTTING PEOPLE IN BUSINESS
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Khushali and Jay Patel have made quite a few differences to their lives since
buying a business with V.I.P. in September 2023. “We’ve bought a new house,”
says Khushali, somewhat modestly. “Oh, and a new family car … and we had a
holiday in Singapore and India,” she adds as an afterthought! “V.I.P. is an excellent
system which has helped us grow rapidly, and the success has followed.”
Three years ago, Khushali was working as a customer services representative
with an international car hire firm. “We have two children aged ten and five,”
she explains, “and finding the flexibility we needed for them was increasingly
difficult. Jay had spent eight years as a dairy farm manager, and he took on
the task of finding us a business that would give us what we needed. We
rejected many options, but as we searched, we realised a franchise has
big advantages in reducing the risks of starting a new business. It’s based
on proven systems, teaches you how to run a business profitably, and has
national level marketing to help reduce the stress of finding customers. With
that in mind we looked at several franchises in the cleaning sector. None
of them provided exactly what we were looking for, until we found a V.I.P.
cleaning business available in our home town, Christchurch.”
Nothing hidden
Having done a thorough investigation of many of the cleaning franchise
businesses, Khushali and Jay found it was important to check for hidden
details. “Some of them were not as clear about the structure of their fees,
or the degree of control we would have over our business,” Khushali states.
“With V.I.P. we had confidence from the very beginning that ‘what we saw was
what we’d get.’ Once we’d met with the national franchisors, Estelle and John
Logan, we had even more confidence. Everything they told us was correct –
everything is transparent in the V.I.P. system.”
Khushali speaks highly of the V.I.P. training. “Jay and I had excellent training
through V.I.P., and with the help of the out-going franchisee, who had built up
a very successful business over fourteen years. It was a bit scary for me at
first – I guess anyone going into business for the first time has nerves – but
after just a few weeks and the excellent support of the franchise I began to
feel very happy. I can still phone them with any business query, and they will
help sort it out.
“I was also worried at first about how the clients would like me, because
several of them had had the same cleaner for 14 years! People do get
attached to their cleaner, and don’t always like change. It’s inevitable that you
lose some clients when a business is sold and bought, but the beauty of V.I.P.
is that their reputation brings a constant flow of potential new clients. That’s
just one reason Jay and I have built up the business so strongly.”
Although Khushali’s husband Jay has his own business, the couple have
arranged their V.I.P. business so they can accommodate their children’s
needs and their work throughout the week. “Our V.I.P. business has a mixture
of residential and commercial customers which means we do a Saturday
shift,” Khushali explains. “This works very well, and we’ve built excellent
relationships with our customers which means we can be flexible and juggle
our times with them if we need to.”
Recruitment by example
Khushali has been so impressed with her business that she persuaded
friends to join too. “Kinjal and Gayatree Patel were friends who were also
looking for a business recently and we were able to demonstrate to them
just how good the V.I.P. system is. Luckily, a franchisee in their own area was
looking to move on, so they were able to find a V.I.P. franchise in their own
neighbourhood and now they are also growing successfully.”
In summary, Khushali says she’d have no hesitation in doing it all again. “My
only advice to anyone thinking about a V.I.P. business,” she says, “is go for it – I
highly recommend it! Jay and I had no experience in the cleaning industry,
but the system is designed for people to go into business and succeed. If
you are honest, trustworthy and helpful, then V.I.P. rewards you by being a
business with no hidden fees. How you run it is up to you – we do all our
own quoting, but other than local recommendations, most of the marketing
is handled by head office, and we get a steady stream of contacts from them.
The choice we made was right!”
V.I.P. offers two kinds of franchises; outdoor – lawns and gardening, and
indoor – residential and office cleaning. As Estelle proudly points out,
“There are no limits to where a V.I.P. franchise can take you, or for how
long. We have a very flexible system that allows people of any age to
restart their careers or get out of the corporate rat-race. As Jay and
Khushali found, we have a very clear
fee structure – profit on your hard work
is yours, and our reputation is such
that we have a regular flow of
client enquiries.
“If you’d like to find the success both
Patel families have found, call me
today. We have new and established
franchise opportunities
available today.”
Rapid growth for new V.I.P. franchisees
leads to new home and holidays
THE CHOICE
WAS RIGHT
Opportunity: Home Services
V.I.P. Homes Services
www.viphomeservices.co.nz
Contact
Nationwide Enquiries
0800 84 74 96
estelle@viphomeservices.nz
Advertiser Info
Jay and Khushali Patel: ‘excellent
support from the franchise’