How a franchise can help you enjoy work & play
LIVE YOUR
BEST LIFE
franchise.co.nz
embracing sustainability | risk vs reward | be a high achiever
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Westpac Directory of Franchising
Over 275 different franchises
franchise.co.nz
Autumn 2024 Year 33 Issue 01 $8.95
BUY YOUR OWN BUSINESS
Autumn 2024 Year 33 Issue 01 $8.95
CrestClean celebrates
Double Success
CrestClean is proud to have scooped
two major awards at the Westpac
New Zealand Franchise Awards 2023.
Congratulations to Regional Master Franchisee
of the Year Viky and Nileshna Narayan, and Royce
and Hannah Park Franchisee of the Year –
Business to Business.
The prestigious awards recognise excellence in
growing and running a franchise business.
Regional Master
Franchisee of the Year
2023
Franchisee of the Year
Business to Business
2023
CrestClean is NZ’s largest franchise system, with more than 740 operators
nationwide. Over the past 26 years we have become a market leader in the
cleaning industry, and the demand for our cleaning services continues to grow.
We need more teams now!
With CrestClean you will enjoy regular contract revenue without facing the normal
hassles and burdens of running your own business. There is no selling required.
A successful business opens the door to achieving financial goals in life, such as
home ownership, investments and owning rental properties. A high percentage of
CrestClean franchisees have been able to buy their own homes.
We have finance options available to help get you started, and our award winning
franchise system gives you lots of support so you can enjoy operating your own
successful family business.
Watch our franchisees’
stories in 8 languages
Franchise opportunities
are available now all
around New Zealand
Call today or visit our website to request
our Franchise Information Booklet
0800 273 780 | crest.co.nz
Get your work-life balance right with a CrestClean franchise
Hawke’s Bay franchisee Hannah Park (left) holds the award for Franchisee
of the Year – Business to Business that she won along with her husband
Royce and Winners of the Regional Master Franchisee of the Year award
– Viky and Nileshna Narayan from Auckland South.
Franchising | Property | Intellectual Property | Employment | Commercial & Contract
09 973 7350 info@goodwinturner.co.nz goodwinturner.co.nz
Goodwin Turner are
franchise specialists with
a team of industry leading
legal experts. You can
be assured of receiving
practical commercial advice
and individually tailored
solutions that will add value
to your business.
Many people are realising that franchise business
ownership could be an opportunity to rebuild their
careers, or live life on their own terms.
Goodwin Turner understands what it takes to turn a
thriving business into a viable franchise by laying the
legal foundations to help you reach your goals.
Create or maintain your own successful franchise
system with legal specialists who focus on getting
the legal nuts-and-bolts right - advice on franchise
agreements, contractual obligations and fair trading
regulations, through to intellectual
property, corporate structuring
and employment law.
For sound legal
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rely on – call us today.
BUILD YOUR
FUTURE
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Global Law Experts
• Franchise Law Firm of the Year - every year since 2014
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PUTTING PEOPLE in BUSINESS
Listening to RNZ’s Sunday Morning programme recently, I was struck by
the words of Australian Professor Ian Hickie: ‘People expect to lead a
better life. They expect to lead a wealthier life. But workers may not be
asking themselves the right questions about their life – it’s not just about
the quantity, but also the quality.’
Professor Hickie was talking about why people are increasingly feeling
tired with work. He noted that there have been many changes and
challenges in recent years, from pandemic lockdowns and working
from home to new technologies that actually reduce connection with
others. As a result, people are increasingly stopping and taking stock
of their lives, with many looking to do something more fulfilling, more
meaningful, more connected. That’s why our cover story (page 6) looks at
how buying a franchise can help you live your best life.
It’s a theme which runs throughout this issue. You’ll find that many of the
franchisors and franchisees we’ve interviewed talk about the importance
of becoming part of the community, and we look at how franchises are
embracing sustainability (page 24). There’s some interesting advice
from lawyers Wynn Williams about making claims of environmental
sustainability, too (page 27).
Of course, if you’re looking at buying a franchise, there’s another
important meaning of sustainability: is the business viable and will it
reward the time and money you invest in it over time? We address that,
too, in our articles on calculating risk versus reward (page 33), finding out
about support (page 59) and how to become a high achieving franchisee
(page 62).
If you want a good long-term
investment, do use franchise-
specialist advisors. There
are details of people who
can help you – accountants,
finance providers, lawyers and
others – starting on page 78.
There’s a list of almost 300
different opportunities in our
Directory starting on page
68, and lots more sources of
information at www.franchise.
co.nz – find a handy guide to
the website on page 48.
I hope you’ll find something
in the following pages to help
you live your best life.
PS. If you want another free print or digital copy of this magazine for
yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz
Simon Lord
Editor
Franchise New Zealand
Isn’t it time you
had better
board meetings?
If you’re contemplating a change of
career, why not consider owning your
own franchise business?
With direct access to over 30 well-known
franchise brands in locations all around the
country, it’s quite likely we have the business
opportunity that perfectly fits your lifestyle.
Iridium Partners help potential franchisees
research, evaluate and navigate the franchise
industry to find the perfect opportunity for you.
Contact us today and get some balance
back in your life.
Call Meredith on +64 21 209 9496
info@iridium.net.nz www.iridium.net.nz
Editor
Simon Lord
Business Development
Sally Knight
Lorraine Lord
Writers
Glenn Baker
Crispin Caldicott
Ross Lindsay
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Copyright
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Limited and no part may be
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Disclaimer
All franchise and business opportunity features included
within this publication are paid advertorial approved by the
client concerned.
Inclusion of any franchise system, business opportunity or
professional advisor within this magazine does not imply
endorsement by the publisher or the FANZ. Persons entering
into franchise agreements are strongly advised to seek their
own professional advice.
Neither the publisher nor the FANZ accept any responsibility
or liability for views or claims expressed in Franchise New
Zealand. Opinions expressed by contributors are their own
and not necessarily endorsed by the publisher or the FANZ.
Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine
Autumn
2024
Year 33
Issue 01
9 Rising Stars
Bakers Delight owners
bring new energy to a long-
established franchise brand
11 The Heart Of Every Home
Ezy Kitchens offer sparkling
fresh options to homeowners
and entrepreneurs alike
13 Sold On Success
Real estate icon puts 135
years of experience behind
every franchisee
15 Making A Splash
Demand for smaller pools and
spas means big opportunities
for Poolpac licensees
16 Updates From Our Website
Our pick of the top news
stories from franchise.co.nz
and our newsletter
19 The Grass Is Greener
Former farm worker thrives as
Jim’s Mowing franchisee
20 Make Connections,
Share Experiences
Top US names to take centre
stage at the 2024 National
Franchise Conference
23 Live How You Choose
Speed Queen-equipped
laundromats deliver impressive
returns for investors
27 Striking The Right Balance
Wynn Williams talks about
the pros and cons of claiming
sustainability
29 Your Event, Elevated
Experience something out of
the ordinary with a special
offer from EVT Hotels & Resorts
31 Believe The Hype
Big Fig’s fans want you to
open a franchise near them
37 Getting In First
Early birds who join The Local
Guys reap the benefits – and
a guaranteed return
39 The Smart Choice
Pukeko Rental Managers lets
you change career with an
award-winning opportunity
41 Turning Delight Into Success
Toyworld offers many
advantages for retail
entrepreneurs looking for
new opportunities
42 Your Choice
Four different home &
building brands based on
the same proven system
offer a range of franchise
opportunities delivering
impressive returns
45 Secure Future
Long-term V.I.P. Home
Services franchisees put
family first
47 Death & Taxes
Franchise Accountants
addresses one of the main
reasons for business failure
48 Start Here
Where to find the resources
you need to make the right
decision
53 Delivering Career Success
Aramex looks for talent from
within as courier franchisees
develop into managers
54 The Help You Need
Daniel Cloete of Westpac looks
at financial considerations
when buying and operating
a franchise
57 Own Your Own
Supermarket
Get into partnership
with Woolworths as a
FreshChoice franchisee
59 What To Ask
About Support
What help will you get as
a new franchisee? Here’s
how to find out
67 It’s Not Easy Being Great
Timely advice for franchisors
and franchisees from
Franchize Consultants
82 Time To Quit Your Job?
9 good reasons to start your
own business – and 5 good
reasons not to
68 Westpac Directory
of Franchising
Comprehensive
details and investment
levels for over 275
franchise and master
franchise opportunities.
Also includes advisors
and index to advertisers
Westpac Directory of Franchising
Over 275 different franchises
Franchise and Business Opportunities
68
Specialist Advisors
78
Other Services
80
Live Your Best Life
Risk Versus Reward
How To Be A High-
Achieving Franchisee
24
33
62
Buying a franchise can help you
enjoy both work and play. How
do you make the change to being
your own boss?
How can embracing sustainability
benefit franchisors and
franchisees, as well as the planet?
Philip Morrison has evaluated
more franchises than most. Here
he shares some of his experience
Glenice Riley offers advice
on how to make the most of
any franchise opportunity
Finding Better Ways
Franchise New Zealand Autumn 2024 Year 33 Issue 01
t least half of your waking hours are spent working for someone
else. If that’s what you want, and you find your work fulfilling, that’s
great. But for many people, the nature of work has changed since the
pandemic and they’re not feeling the sense of connection they used to.
If you’re one of them, then you might have thought about owning your
own business.
Being the boss isn’t an instant route to happiness and riches, of course,
but it does enable you to make some important choices:
• Where you work
• When you work
• What sort of work you do
• Whether you work from home
• Who you work with
That’s not to say that you won’t work hard. You’ll probably find that, at
first, you’ll work harder and longer than you ever have in your life. But
you’ll be doing it for yourself and, if you’ve chosen well, not just doing
something you enjoy or have a passion for – you’ll be building an asset
for the future that will give you both the lifestyle and financial returns
you want.
And while starting a new business on your own is hard, buying a
franchise means you’ll get the training, systems, marketing, help
and support you need to have the best possible chance of success. A
franchise enables you to take your experience and abilities and channel
them into something new.
NO EXPERIENCE NEEDED
Many people are surprised to learn that over 75 percent of franchisors
say ‘No experience needed’ when they are looking for franchisees – and
they mean it. Over the past 32 years, we’ve talked to thousands of Kiwis
who have changed careers through buying a franchise. In the following
pages, you can find teachers who have become property managers,
journalists doing safety testing, dairy workers turned lawnmowing guys
and execs who own laundromats. Some new franchisees have gone from
knowing almost nothing about the industry to winning awards for
their performance.
How is this possible? Well, franchisors select franchisees based on
ability rather than experience, then train them in exactly what they need
to know to run their own business. For example, a training programme
designed to help you run a café franchise will teach you how to produce
the products; recruit, train and manage staff working shifts; and comply
with health & safety requirements.
And the training provided by any good franchise should also cover
the administrative, financial and marketing tasks required to run a
business profitably. It should provide the systems to help you do that,
too: many franchises these days provide quite sophisticated tools to
help you manage your time, boost your performance and compare your
performance with other franchisees. All this provides a level of support
that independent business owners can only dream of.
GETTING PREPARED
No matter how good the training is, opening your own business is
inevitably a nerve-wracking time. Although this is a new experience for
you, in most cases the franchisor will have done this many times before.
They will usually supply an experienced field support person to work with
you in your own territory both prior to and immediately after opening.
They will help to reduce your nervousness by ensuring that everything is
set up properly so that you can apply your training.
Once open, expect the field support person to stay with you for long
enough for you to feel reasonably comfortable operating on your own.
They are there not to run the business for you, but to ease you
into independence.
The amount of time that this takes will vary enormously. In food or retail
businesses, a week or so of on-site support before and after opening
would be quite usual. In some franchises – particularly service-based
ones – the training and opening periods may overlap if, say, the
franchisor’s representative goes out to meet prospects with you and
helps secure your first clients.
FOR YOURSELF BUT NOT BY YOURSELF
In a franchise, the process of turning a novice into a competent business
person doesn’t end once you open. As you become more comfortable with
the day-to-day operation of your business, you’ll get more confident and
start to look for opportunities to grow – which requires a whole new level
of support.
Some examples of services that franchises regularly provide on an ongoing
basis include:
Field Visits These visits can be incredibly valuable. While part of their
function is to review each outlet to make sure it is meeting the franchise’s
standards, the major focus is on helping the franchisee build their business
– finding opportunities for improvements in sales, service and cost control.
They also provide an opportunity to resolve any problems and queries, and
share feedback. Each visit should result in a constructive evaluation.
Marketing & Merchandising Most franchises have a national marketing
fund to which franchisees contribute. The franchisor administers this and
arranges national marketing, often in consultation with the franchisees.
There may also be a requirement for individual franchisees to operate
approved local marketing programmes in their area.
LIVE YOUR
BEST LIFE
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
Ongoing Training This ensures that franchisees and their staff are kept
up-to-date and provides an opportunity to share solutions to common
problems. It not only helps maintain standards, but can also build
relationships with other franchisees. Running a business by yourself
can be a lonely experience, but being part of a franchise means always
having someone to share your triumphs and disasters with.
Purchasing A sizeable franchise can negotiate good bulk-buying
arrangements not only on product and equipment but on services such
as insurance, telecommunications, IT, fuel and financial services. In
some franchises, the discounts available can effectively pay much or all
of the ongoing franchise fee (royalty). Read more about this at
www.franchise.co.nz/articles/2947
Management & Business Advice Experienced franchisors increasingly
provide assistance in areas such as goal setting, cash management and
exit strategies – think of it like having your very own business coach or
mentor at no extra cost. In addition, standardised computer systems
make it possible to ‘benchmark’ your business against others in the
system, enabling you and your advisors to see at a glance what you are
doing well and where you might find room for improvement.
Compliance With increasing legislation in areas such as health, safety
and employment making life more complicated for the individual
operator, being part of a franchise that works out systems for you can be
hugely valuable.
Product Development While franchisees focus on the customers,
franchisors focus on the future to ensure that products or services are
constantly improved or replaced where appropriate. The franchisor will also
monitor the competition and advise franchisees of any developments.
Staff Matters Your franchisor may provide assistance in the recruitment
and selection of staff as well as advice on pay rates and contractual
matters. Hints on how to keep staff motivated and reduce staff turnover
also help the franchisee maximise profits.
THE RIGHT ATTITUDE
It’s clear from the above that for anyone looking at leaving a job behind
and moving into their own business, franchising has a lot to offer. You’ll
have the support and guidance of the franchisor behind you, and you’ll
be provided with systems to help you handle most of the practical
obstacles along the way. You won’t have to create products or services
to sell, won’t have to work out where to source them or how to price
them, and you won’t have to start advertising from scratch – you’ll have
the benefit of an established brand name that will bring customers to
your door.
But the success of your business will still depend very much on your
own efforts, and that’s where your own determination and commitment
matter more than anything else. Franchisors and advisors alike say that
the biggest single obstacle which faces people moving from employment
to self-employment for the first time is the need to change your mindset
from ‘doing a job’ to ‘managing your own business’.
‘There’s more to it than just getting used to the idea that you won’t be
getting a regular pay cheque every week,’ said one. ‘You have to accept
that if you want your business to grow, it’s up to you to grow it, and if you
have a problem, it’s up to you to fix it. With a franchise, you always have
someone to turn to for advice – but you have to make that mental shift to
get the best out of the opportunity.’
Read more about how to become a high-achieving franchisee on page 62.
WHO’S BEHIND YOU?
The other key factor in your success, you might be surprised to learn,
will be the extent to which your family and friends support you. As
one franchisor puts it, ‘Franchisees who have the active support
and understanding of their family in establishing their business will
out-perform others. Where the franchisee’s family is unsupportive or
opposed to the business, it will almost always turn to custard.’
It’s something which was confirmed in a major study carried out by the
highly-regarded Franchise Relationships Institute – in fact, the study
found that Family & Social Support was three times more powerful in
predicting franchisee performance than any of the other characteristics
measured, including practical intelligence, service orientation, sales
potential and drive for success.
And, of course, when you do create the lifestyle and income you desire,
it will be your family who reap the benefits. They’ll get to see you more,
have you available for school sports or other events, and enjoy a bit
more personal and financial freedom. Just don’t expect all this from the
very start.
RESPONSIBILITY, FREEDOM AND CHOICE
Moving from employment to self-employment isn’t exactly a walk in the
park – there are too many things to think about. Owning a business
means responsibility as well as freedom. If you choose the right
business, buying a franchise can help you learn to enjoy both.
As Philip Morrison says in his article on page 33, it’s important to
balance the risks and rewards so that you feel comfortable and have the
opportunity to make the changes you want.
That’s how you can use a franchise to help you live your best life.
Buying a franchise can help you enjoy
both work and play. How do you make
the change to being your own boss?
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
hen asked why Bakers Delight has performed so strongly in New
Zealand since the franchise came here in 1995, Craig Notman will
tell you that it comes down to four things.
First, it’s a result of consistently delivering delicious baked goods made
from high-quality ingredients. Second, Bakers Delight has a strong
identity, with a commitment to baking fresh products every day. Third,
there’s the dedication of franchisees to their businesses and customers
and, finally, there’s the level of assistance provided by the support office.
‘Our core mission is to help our franchisees achieve their dreams,’ says
Craig, who is the company’s Managing Director. ‘That’s why Bakers
Delight is the world’s most successful bakery franchise.’
Long time fans
Bakers Delight was founded in Australia in 1980 and now has over 700
locations across Australia, Canada, USA and New Zealand. In 2022, the
master franchise here was bought by Craig along with Ben and Lucinda
Frewin, who have considerable experience in the food industry locally.
The trio had long been fans of the brand and its products, which include
freshly-baked bread, artisanal loaves, pastries and a wide range of
ready-to-eat treats. With a firm focus on operations, franchise support
and customer experience in order to maximise efficiency and minimise
costs, they are now ready to appoint new franchisees. ‘That means there
has never been a better time to invest in the Bakers Delight franchise.’
Exceeding expectations
Owning a Bakers Delight franchise has certainly exceeded the expectations
of Christchurch’s Paramjeet Singh and Harjinder (Harry) Singh. Both in
their 30s, they had already spent six years working at Bakers Delight in
Christchurch’s Northlands Shopping Centre before the opportunity to
take over the franchise and start their own business together came up.
‘We were attracted by the established brand, proven business model
and support system – and, of course, we knew just how popular Bakers
Delight is,’ Paramjeet says.
The pair have a shared love of baking. On any typical day, Harry bakes
while Paramjeet manages front of house. They describe their partnership
as a smooth and effective collaboration, and both take great pleasure in
knowing that their freshly-baked products are so popular with customers.
‘Seeing the smiles on people’s faces when they enjoy our baking brings
us immense satisfaction and joy,’ says Paramjeet. And with their first
store going so well, their goal is to open multiple locations. ‘We aim to
continuously improve our operations and customer experience to ensure
success and growth,’ says Paramjeet.
A recipe for success
‘Paramjeet and Harry’s partnership
is a perfect example of how the
franchise appeals to a new generation
of franchisees who have the drive and
energy to become entrepreneurs,’
says Craig.
‘Just as yeast makes bread rise, our
proven training programmes and
support systems help your business
rise, too. No prior baking experience
is required, and you’ll be mentored
every step of the way. Everything
Bakers Delight does, from marketing
campaigns and social media support
to product innovation and local area
promotions, is designed to drive
customers to your bakery. In addition, franchisees can now engage more
with regular customers in New Zealand through the new Bakers Club
loyalty programme.’
While early mornings generally see franchisees busy baking and working
‘in’ the business, Craig says they encourage franchisees to work ‘on’ the
business during the rest of the day. ‘That’s how you develop your business
to become not just a valuable asset but also one which gives you a
balanced lifestyle and plenty of time for family and friends,’ he says.
‘You also play a valuable role in your local community, which is incredibly
satisfying. Aside from donating leftover baked goods to charities, our
franchisees also work with schools, clubs, and organisations to raise funds.’
Franchise opportunities
If you’re looking to invest in a Bakers Delight franchise, you’re encouraged
to contact the team and learn more. After an initial assessment, you’ll
then have the chance to talk to existing franchisees and perhaps spend
a few days on the premises helping with baking duties. ‘You’ll be able to
experience life as a franchisee for yourself, and see if you love what we
do,’ Craig says.
‘If you have energy and
enthusiasm, and dream of
owning your own business,
get in touch – Bakers Delight
could be the right franchise
for you.’
Bakers Delight
www.bakersdelight.co.nz/franchising
Contact
info@bakersdelight.co.nz
Advertiser Info
Opportunity: Food & Beverage
RISING STARS
Bakers Delight owners
bring new energy to a
long-established and
trusted franchise brand
Paramjeet Singh (left)
and Harry Singh
NZ’s first Micro-Roasting
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Turnkey Solution
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Initial Training & Ongoing Support
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Micro-Roasting (extra $25k/year on average)
Unique Look & Feel (check us out on Google
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The Highest Customer Reviews Of The
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ENQUIRE NOW!
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With 18 operational stores around the country
and 5 forecasted for the next year, Black &
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11
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
Full training is provided, with on-going systems, procedures and product
development, marketing and advertising, and ‘no limit’ support services
all being funded from designated supplier rebates. ‘No royalties,’ Dushay
points out.
Just follow the process
Alisha Simpson only bought her franchise in July 2022 and has seen
rapid growth since – thanks, she says, to sticking with the procedures
the franchise has developed over many years.
‘From my experience of the kitchen industry, Ezy Kitchens has the best
systems out there, along with amazing advertising and marketing,’
says Alisha. ‘Ricky and Cheryl, Richard and Dushay make a great,
always supportive, franchisor team.
Dushay is always one step ahead
with information, pricing and other
technologies that further help
franchisees grow their business asset.
‘Do I recommend Ezy Kitchens as a
franchise opportunity? Absolutely!
Contact Dushay and find out more.’
ew kitchens, DIY kitchens, and renovations are always in
demand. That means Ezy Kitchens franchisees enjoy a variety
of income streams including kitchen cabinetry, refaces, installations
and appliances, which has helped the South Island-based franchise
establish a strong network from Nelson to Invercargill. Now they are
looking for franchisees in regional centres throughout New Zealand, with
both an innovative mobile-first model and a traditional showroom model
offering different investment options.
Ezy Kitchens was founded in 2007 by Ricky Pont and Cheryl Petterson.
The Invercargill couple had a very successful kitchen business within
another group, but when the original franchisor folded, Ricky and Cheryl
got the franchisees together and established Ezy Kitchens with business
partners Richard and Sonya Hill, owners of a leading Christchurch joinery
manufacturer. This ensured consistent production quality and supply
chain reliability and gave them a philosophy which has served them
successfully for 17 years: ‘Made here. By us, for you.’
Ezy Kitchens is also a member of the Betta Electrical group, which gives
stores better buying power and allows them to buy brands and models
not available to other kitchen retailers.
Thriving in regional centres
Dushay Pont shares his parents’ passion to make Ezy Kitchens a leading
brand nationwide. As Franchise Development Manager, he has no doubt
the country is ready for Ezy Kitchens, with opportunities in both new and
existing markets throughout New Zealand.
‘We’ve found Ezy Kitchens thrives in regional centres where
sophisticated social marketing and other activities quickly establish
and build brand awareness,’ says Dushay. ‘That makes the franchise
a great opportunity for a local person who is sales-focused and
determined to offer top-quality service. We provide proven and
constantly-upgraded systems processes and product, established
supplier support and buying, and economies of scale achieved through
our centralised manufacturing.
‘Ezy Kitchens franchisees offer a total package of design, supply and
install of cabinetry, benchtops, appliances and accessories, with options
for every home. The renovation market is also huge, with property
owners and landlords adding value through upgraded kitchens.’
Another major revenue stream for franchisees is the DIY sector. ‘Our Ezy
Express Kitchens service doesn’t do flat packs or import from overseas –
instead franchisees can supply made-to-measure, assembled moisture-
resistant cabinetry, along with hardware and appliances. Our full service
offer means either we can manage the installation or leave it to the client
to arrange themselves. The combination makes for a business which
offers a very good return on investment for franchisees.’
Two investment levels
Ezy Kitchens’ practical approach extends to the business model itself,
with new franchisees able to choose from two different investment levels.
‘A kitchen franchise usually requires investment in a showroom, which
can be quite a big investment in the current economic climate,’ Dushay
explains. ‘We offer you the option of starting out as a vehicle-based
mobile franchise with just two people and installation work contracted
out, then opening a showroom after an agreed period when the business
is ready. This allows you to get into business for around $50,000 with a
further $50,000 minimum working capital.
‘Alternatively, you can choose to open a showroom from the start, which
requires a larger investment of around $100,000 with a further $100,000
minimum working capital. The initial fee can be spread over an agreed
period for the right people.’
• Established business model and robust systems
• Customer service focused
• No Industry Experience Required
• Ongoing training and support
• Comprehensive marketing support
• Strong supplier relationships
• Opportunities across New Zealand
Email us at Franchises@ezykitchens.co.nz or
apply now at www.ezykitchens.co.nz
ARE YOU LOOKING FOR A
FRANCHISE OPPORTUNITY?
FANTASTIC
Opportunity: Home & Building
Ezy Kitchens brings sparkling
fresh options to homeowners
and entrepreneurs alike
EVERY HOME
THE HEART OF
Ezy Kitchens & Appliances
www.ezykitchens.co.nz
Contact
Dushay Pont
M 021 898 0583
franchises@ezykitchens.co.nz
Advertiser Info
12
Franchise New Zealand Autumn 2024 Year 33 Issue 01
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13
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
o you have experience in real estate? Are you a successful
entrepreneur with a reasonable amount of equity? Or are you driven
to succeed in New Zealand’s real estate market? Can you visualise
progressing from sales consultant, to manager, and then on to owner of
your own agency?
‘A lot of our franchisees and multi-unit franchisees have progressed this
way,’ says Aaron Davis. ‘They’ve worked hard, enjoyed a great income
and built an asset for life.’
Aaron is Network Development Manager for one of the country’s best-
known real estate brands – Harcourts. ‘Real estate doesn’t discriminate,’
he says. ‘As people’s lives change, there are always thousands of
properties being listed and selling so, whatever your background, if
you’re likeable and work hard then you can be very successful and
ultimately achieve financial independence.
‘With a 135-year pedigree, Harcourts has all the know-how to help you
succeed. The career path is there waiting, and the point of entry is easier
than you might expect.’
Realising the dream
Husband-and-wife team Richard and Abbey Humphreys have found
Harcourts lived up to expectations. The couple were able to put their real
estate sales experience to good use after they took over the Epsom-
based Harcourts franchise in early 2020 – just as lockdown hit. However,
being in a robust industry with the backing of a rock-solid real estate
franchise gave them confidence that they would come through it.
Looking back, Richard says that while nothing quite prepares you for that
leap into business ownership, ‘The support from Harcourts corporate
office has been fantastic right from day one and, despite Covid, the
whole bedding-in period was seamless.’
Richard and Abbey were immensely grateful for the support and advice
they received from other Harcourts owners, too. ‘Even the largest
franchises were generous in providing advice and insights, as well as
cooperation where required over things like auctions.’
Ongoing benefits
Being part of the franchise has ongoing benefits too, quite apart from
the massive value of the Harcourts brand. ‘Harcourts regional managers
are always happy to act as sounding boards and provide immediate
feedback for all the franchisees, and there are regular conferences
and networking events for franchisees and staff as well. These are
opportunities to benchmark yourself and your business against others to
see exactly how you’re tracking.’
And, of course, while real estate is very much a people business,
Harcourts franchisees also have access to the sort of technology only
large companies can develop.
That includes new cost-cutting technology which Richard says has
had a big part to play in their success, as well as CRM software linked
to phones which keeps all franchisees and staff constantly informed
and able to act on opportunities. ‘It makes the workflow through our
business faster and so much more precise,’ explains Richard.
Lead your own team
Richard and Abbey still market and sell properties personally, but
they also have a team of sales consultants and admin staff, so
having management skills is an important requisite for success. ‘Our
responsibility to our agents is like their role to vendors – we’re here to
help them as much as we can. If you understand this, you’ll get good
longevity from your team.
‘It takes compassion and understanding to deal with situations as
they occur,’ Richard says. ‘However, real estate agents can take time to
transition to the role of business manager so it’s also important to have
your “business hat” on.
Reflecting on their first four years, Richard and Abbey have a lot to be
thankful for. They’ve successfully established a busy, and lucrative,
property management division, and helping transition several of their
agents into award-winning sales consultants has been another deeply
satisfying aspect of Richard and Abbey’s journey.
‘That’s almost our favourite part of being a Harcourts franchisee –
watching people step up and really perform well. Our vision is
being realised.
And they believe that 2024 is a great time to learn more about a
Harcourts franchise. ‘Those green shoots in the market have made it a
little easier to get on a career path of your own,’ says Richard. ‘There’s
plenty of fertile ground for heading in a new direction, so if you want to
find out more, we’re happy to share our experiences.’
Where would you like to start?
Aaron Davis says that, with 198 franchises across New Zealand, there are
many opportunities to own a Harcourts business – either through buying
an existing franchise or starting a new greenfields location, particularly
across Auckland’s central hub. Investment is from around $200,000.
‘With so many established franchises, we have a full support structure
to wrap around newcomers, including a leadership programme and
special training academy. There are around 30 people dedicated to
supporting our franchisees and, unlike some overseas companies, they
are locally-based and understand the New Zealand market so they are
very hands-on.
‘And of course there are multi-platform
marketing channels and all the tools
to help you progress and write your
own success story as part of the
Harcourts family.
‘Remember, opportunities are never
lost – they’re just taken by somebody
else! If you’re committed, not just
curious, now’s the time to get in touch
with us and find out more.’
Opportunity: Real Estate
Real estate icon
puts 135 years of
experience behind
every franchisee
Harcourts
www.harcourts.net/nz
Contact
Aaron Davis
P 0-9-520 5569
M 027 275 6165
aaron.davis@harcourts.net
Advertiser Info
SOLD ON SUCCESS
Epsom-based
franchisee Richard
Humphreys (left)
with Aaron Davis
of Harcourts
15
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
evin Horan is used to guiding people to success. As a marine pilot,
he helps navigate large vessels and cruise ships through protected
coastal areas and marine parks. Now he and his wife Anita are looking to
guide licensees into their own profitable businesses with Poolpac.
Since Anita and Kevin founded Poolpac in 2008, it’s grown into one of
New Zealand’s leading suppliers of swimming pools, spas, swim spas
and pool equipment. ‘We’ve been helping families transform their
backyards ever since,’ says Kevin. ‘Whether above or below ground,
on level or sloping sites, we have a wide range of pools that will work
every time.
‘We supply the best available products on the market. Classic Pools is
the largest-selling modular pool supplier in Australasia, and has won
awards every year since 2001. We supply flat-bottomed fibreglass plunge
pools, tile-lined and fully-tiled pools from Igui in South America – the
world’s largest swimming pool manufacturer. In addition, eight years ago
Poolpac acquired the rights to the Dutch-owned Passion range of swim
spas, fitness spas, ice baths and saunas.’
‘We are confident the Passion Spa collections offer the most complete
range of spas in New Zealand. The support we have received from
Passion Spas over the last eight years has been superb. As a nationwide
distributor, we couldn’t have asked for better, and these benefits will
flow on to our licensees.’
An asset and investment
One fast-growing part of the business is plunge pools, which enable
people to have a pool in their yard even if they don’t have space for a
traditional full-size swimming pool. ‘People love their own pool as part
of their private oasis, and most sub-divisions today suit smaller pools
and/or spas,’ Kevin explains. ‘At Poolpac, we can supply a pool for every
location, and people see them as a great addition to their
outdoor lifestyle.’
Pools need to be chosen and installed properly, and that’s where the
licence opportunity comes in. ‘When we started Poolpac, 80 percent
of the Classic modular pools we sold were installed on a DIY basis by
our customers – we sold them the pool kitset, provided video/written
instructions, and they did the rest. Today, 80 percent of purchasers want
their pool installed for them. Many Kiwis now seem less inclined toward
DIY – they don’t want to spend their valuable spare time doing work
like this.
‘It means there’s a great opportunity for entrepreneurially-minded
people who have the desire and vision to build their own business as
Poolpac licensees. Is it successful? Well, our first licensee in Auckland
has installed 100 pools in under four years and has rapidly built a very
profitable business. A team of three people can easily install two pools
in a week, so this is a very viable opportunity for the right people.’
Exclusive products, exclusive territories
Poolpac is offering exclusive territories all over the country. ‘Licensees
will have the sole agency to sell and install Classic, Igui and Passion
pools, spas and saunas throughout their area.
‘Licensees will need good sales skills as well as being practical, handy
and enjoy the process of putting things together. We will be providing
some leads from our own marketing, but you’ll also need to promote and
sell locally – the more you put in, the more you’ll get out.
‘Poolpac licensees could operate as a stand-alone business or as
an attractive add-on for a landscaper, pool shop or similar. Previous
experience with swimming pools is not necessary as we offer complete
training. Installation is a physical job, so you need to be reasonably
handy and fit or, if you have a small team working for you, then you could
concentrate on sales. The choice is yours.’
Poolpac is looking to appoint up to five licensees in the South Island and
ten in the North, including several in Auckland. ‘The investment levels
start from $30,000 +gst, depending on territory, and licensees will also
need working capital.
‘This is an opportunity to grow your
own profitable business with top-
rated products that have been proven
globally. It’s a fun business, but we
are looking for serious entrepreneurs
who can visualise the potential and
make it happen. Contact us today to
find out more.’
Opportunity: Home & Building
Demand for smaller pools and
spas means big opportunities
for Poolpac licensees
Poolpac
www.poolpac.co.nz
Contact
Anita Horan
M 027 255 2308
anita@poolpac.co.nz
Advertiser Info
MAKING A SPLASH
Not Authorised for
Reproduction
16
Franchise New Zealand Autumn 2024 Year 33 Issue 01
UPDATES FROM OUR WEBSITE
news
Our pick of the top news stories from franchise.co.nz and our newsletter
Hell’s new CEO, Josh Drake, is
swapping craft beer for pizza as
the former Panhead GM takes
on the challenge of leading one
of New Zealand’s best-known
franchise brands. He says that
while Hell is an irreverent brand,
its commitment to sustainability,
ethics and premium pizza is what
drew him to the role.
‘Hell has broken ground time
and time again, from ethical and
free-range ingredients to catering
for all dietary requirements and
leading the way on sustainability
commitments. It’s always stood
out to me as a Kiwi success story.
‘I’m excited to meet the teams at
each of our 77 stores and work
alongside Hell founder Callum
Davies and our talented support
office to grow Hell’s legendary
status among existing and new
customers.’
For the 13th year running, Franchize Consultants’ annual Franchising
Confidence Index has measured the mood of the sector, revealing
predictions and insight from franchisors and specialist service providers.
After the turbulent times of recent years, responding franchisors were
much more positive about general business conditions, access to
financing, franchisees, and suitable staff. They were also generally more
positive about franchisee topline sales levels, although there were
concerns for franchisee operating costs and the resultant impact on
franchisee profitability levels.
Franchisors were also more positive about their own growth prospects,
seeing opportunities for improvement with technology, increased benefits
associated with franchising (from a franchisee vs independent business
perspective), growth and marketing. Key challenges included access to
finance, franchisees and staff.
They identified the top trends impacting franchising in New Zealand as the
future regulatory environment and changing customer expectations. Other
notable trends included Artificial Intelligence, changing demographics
and diversity, changing community expectations, supply chain
transparency, trends related to climate change, water and other resource
management issues.
General Business Conditions
Franchisor outlook for general business conditions showed good
improvement from a net negative 38% in January 2023 to a net positive
26%. Service Provider sentiment reflected franchisor sentiment, but grew
to a far more positive 63%.
This improvement in confidence from franchisors mirrored other research
with general businesses. The latest ANZ New Zealand Business Outlook
showed business confidence at positive net 37% in January 2024 – up from
a negative 52% in 2023.
Similarly, the NZIER Quarterly Survey of Business Opinion showed much
improved business confidence, albeit negative, rising from -73% (January
2023) to -10% (January 2024).
Respected economic consultancy Infometrics is forecasting an improved
economic outlook for New Zealand, with better GDP growth and inflation
coming under control sooner than previously forecast.
Franchise New Zealand is much more than a magazine. If you want to keep up-to-date with news about franchising in New
Zealand and some of the more interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter
and follow us on Facebook or Twitter. Here’s a summary of some recent news stories.
Beer boss goes to Hell
Franchise New Zealand has joined forces
with Eden Exchange to take its multi-
media platforms into a new era. The sale
to Eden Exchange NZ Holdings Ltd took place before Christmas, with ‘business
as usual’ being the message from all concerned.
Simon Lord, the founder of Franchise New Zealand, says, ‘Our media have
always focused on promoting franchising, explaining the advantages and
disadvantages of the franchise model, and educating potential buyers about
what is available and what to look for.
‘Eden Exchange continues that process at the next level, bringing together
franchise buyers, re-sellers, franchisors and brokers in a way that streamlines
the process for all concerned without taking away that all-important human
element. We’re looking forward to learning from each other and enhancing
our services.’
Kiwi franchise group Traffic has reached a major milestone this March, with
over half a billion dollars of work completed and a new franchise brand
opportunity being unveiled amid global expansion plans.
Traffic’s franchise brands, Refresh Renovations, Zones Landscaping,
and Oncore, have collectively delivered over half a billion dollars in
renovations, landscaping, repairs, and reinstatement services across New
Zealand. And a new brand called We Sort It has been launched to add to
Traffic’s home service offerings in New Zealand. (see page 42)
Announcing the milestone, Traffic says, ‘This achievement represents the
trust and satisfaction of our customers. With over 21,000 jobs completed,
our brands have transformed living spaces and enhanced outdoor
environments across the country.
‘As we celebrate surpassing the half-billion-dollar milestone in New
Zealand, we acknowledge that we could not have done it without our
incredible franchisees. ‘We’re now expanding our presence across
Australia, New Zealand, the United Kingdom and North America.’
Outlook improves for NZ
franchisors, franchisees
NZ home services group hits
half-billion heights
FRANCHISE NEW
ZEALAND MEDIA
CHANGES HANDS
www.facebook.com/FranchiseNewZealand
https://nz.linkedin.com/company/franchise-new-zealand
17
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
17
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
In Brief
A report from business brokers ABC
shows that demand for business
sales has reached historical highs,
with 30 percent more confidentiality
agreements signed in the 12 months
up to the end of 2023 over the same
period last year.
An increase in confidentiality
agreements signed would usually
result in increased completions.
However, actual business sales
were down 7 percent over the
same period, which ABC attributes
to cautious purchasers delaying
decisions due to uncertainty in an
election year, as well as valuation
gaps not being resolved between
purchasers and vendors.
The company suggests business
prices will bounce back in the first
quarter of 2024, with both volumes
of signed confidentiality agreements
and prices already showing
increases. ‘We are forecasting a
5 to 7 percent annual increase in
business prices in the next twelve
months,’ says Mr Small.
‘The key drivers behind the
increasing prices will be:
• Ongoing record immigration;
• A flood of Merger & Acquisition
activity previously on hold due to
the October 2023 election;
• Investors feeling more confident
about acquiring new businesses
and meeting price expectations
given interest rates are now
forecasted to decline;
• An expected increase in
unemployment.
The report suggests the average
pre-tax yield for investing in a
privately-owned business equates
to 29 percent, compared to the
average residential property yield of
4 percent, term deposit of 6 percent
or the NZ share market at 3 percent.
However, it acknowledges the
higher risk profile of
business ownership.
New data from a
highly-respected
research company
has shown that
franchises in the
US are continuing
to defy economic
hurdles with higher-
than-expected
growth.
After seven years of
pioneering plant-
based fast food
in New Zealand,
the local master
franchisees for
Lord of the Fries are
selling the business.
Bruce and Baksho
Craig opened their
first outlet of the cult
Australian brand in
Auckland in 2016.
There are currently
seven stores here.
A Christchurch
entrepreneur who
was stripped of three
real estate franchises
in 2017 owing to
breaches of the
franchise agreement
has now had two
gyms closed because
she failed to pay
franchise fees. She
had also allegedly
failed to pay rent.
Burger chain
Wendy’s plans to
trial an Uber-style
pricing strategy in
the US, with the
price of menu items
varying according
to the time of day
and/or demand.
From 2025, it will
make digital menu
changes based on
real-time trends,
consumer demand,
and supply chain
issues. It says this
will enable stores to
lower prices when
traffic is low.
BUSINESS SALES PREDICTED TO INCREASE
Mitre 10 is changing the names of some bathroom products because they
are culturally insensitive. Mitre 10’s imported Legacy brand was using te
reo Māori lake and river names for items such as toilet seats, toilet roll
holders, robe hooks, grab rails and towel rails. The names, apparently
used for five years, have now been covered with stickers using English
language versions until current stock is sold.
MITRE 10 CHANGES CULTURALLY
INSENSITIVE PRODUCT NAMES
Call the Coach
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+64 21 276 9898
www.franchisecoach.co.nz
The Franchise Coach,
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enquiry through to
opening the doors,
including for overseas
brands setting up shop
in New Zealand.
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Khushbu
Sundarji
Partner
khushbu@
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stewart@
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19
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
iving in Argentina, Sebastian Jolly was fascinated seeing videos from
New Zealand showing farmers riding motorcycles to herd dairy cows.
Although he grew up in an apartment block in Rosario (Lionel Messi’s
hometown), Sebastian’s family has a long association with farming, so in
2009 he decided that for his OE he wanted to see this for himself.
‘I did better than just see it – I got a job doing it on a farm near Methven,’
laughs Sebastian. ‘Most herding in Argentina was on horseback, so
getting on to a motorcycle was quite a novelty!’
Sebastian returned home after a year, but New Zealand had won his
heart and he returned in 2011 to work on a dairy farm near Hororata,
50km west of Christchurch. Through the Christchurch Argentinian
community, Sebastian met his wife Dani, and the couple now have two
sons, Simon and Thomas. Since 2019, he has been making the most
of work/lifestyle opportunities as a Jim’s Mowing franchisee in the
Canterbury town of Rolleston.
Problem – little time for family
Sebastian says he originally planned to become a sharemilker and
perhaps even own a farm, ‘But the reality was that, even working
60 hours a week, those dreams looked increasingly distant. More
importantly, leaving home at 4am and not returning until 7pm meant
I had little or no time to enjoy with the boys, and Dani was doing all
the parenting.
‘After nine years on farms, we could see it was time to get into a
business that would give me the flexibility and income to do much more
with Simon and Thomas, and enable Dani to get more involved in her
counselling studies and career as a social worker.’
Sebastian wanted a business that kept him out of doors. ‘Like most
people in New Zealand, I’d seen those green trailers with the yellow face,
and it didn’t take long to find out that the face was Jim Penman, who
founded Jim’s Mowing in Australia in 1982 and established it in
New Zealand in 1994. It’s now the largest mowing and garden
maintenance franchise in the world, so how could I not be impressed?’
Solution – become a Jim
Fortune took the Jolly family to Rolleston where, by coincidence, a
Jim’s Mowing franchisee was so overwhelmed by local demand he
was selling off work to create a whole new opportunity. Since the early
1970s, Rolleston had been promoted as ‘Town of the Future’ but it
wasn’t until after the 2011 earthquakes that thousands of people began
re-establishing their lives on the flat, stable land by SH1. With a modern
population of almost 30,000, that means enough work for a number of
Jim’s Mowing franchisees.
‘I spent several days on the job with the Rolleston franchisee followed
by three days training at Jim’s Mowing in Auckland,’ recalls Sebastian.
‘Becoming a Jim means learning how to introduce yourself to potential
clients, how to be a team player, and learning the various systems and
procedures for running your own business – as well as how to represent
the Jim’s brand in the community.’
The Jim’s Mowing Pay for Work promise guarantees new franchisees
will receive at least $1200 of work per week. ‘Taking over some existing
clients meant that I was immediately earning more than that, but it was
good to know it was there if I needed it,’ says Sebastian.
‘And the support never stops. Even after five years, I still get a lot out
of two-monthly team meetings where it’s great to catch up with more
experienced franchisees and learn from them. There are also monthly
catch-ups with my regional franchisor, and even access to Jim Penman
himself. I’ve emailed him a few times and he’s responded almost
immediately.’
Unlimited potential
The Jim’s Mowing franchise is not just mowing lawns on domestic and
commercial properties: it can also include weeding, hedge trimming,
irrigation, pruning, landscaping, rubbish removal and gutter cleaning
services. Sebastian has a mix of clients, mostly residential, although
commercial clients now account for 35-40 percent of his business.
Whatever franchisees choose to do makes no difference to the franchise
fee or fixed rate royalty payment.
‘Being able to set your own working hours is another big benefit,’
Sebastian says with relief. ‘I used to work around 60 hours on farms;
now I work 36 hours for a similar income, and none of the stress. That
gives me plenty of time for the family, and also the opportunity to get
properly involved in the community.
‘For me, the grass is definitely greener as a Jim!’
Make a change for the better
In 2024, Jim’s Mowing is celebrating 30 years in New Zealand. The
company is still growing, and has new and existing opportunities
nationwide with customers waiting.
‘We’re looking for self-motivated, customer-focused people who want
to run their own successful business,’
says Stephen Kirby, Jim’s Group NZ
Manager. ‘We provide support and
assistance every step of the way to
help you build your business to the
level of income that you want while
working the hours that suit you.
‘If, like Sebastian, you want to make a
change for the better, give us a call.’
Opportunity: Home Services
Former farm
worker thrives
as Jim’s Mowing
franchisee
THE GRASS
IS GREENER
Jim’s Mowing
www.jimsmowing.co.nz
Contact
Stephen Kirby
P 0800 454 654
stephen.kirby@jims.net
Advertiser Info
20
Franchise New Zealand Autumn 2024 Year 33 Issue 01
Top names to take centre stage at
connectXperience – the 2024 National
Franchise Conference
SHARE EXPERIENCES
MAKE CONNECTIONS
wo of the biggest names in US franchising will be in Tauranga this
July to participate in the National Franchise Conference.
Mary Kennedy Thompson is Chief Operating Officer of Neighborly, one
of the world’s largest home services companies with 19 brands and
5,800 franchises serving over 10 million customers across 9 countries.
Those brands include Mosquito Joe, Mr Rooter Plumbing, Real Property
Management and Window Genie.
Mary served eight years in the US Marine Corps as a logistics officer.
She entered franchising almost 30 years ago as a multi-unit franchisee
at Cookies by Design, leading the company in market penetration and
sales, and earning numerous top-performer awards. After selling her
businesses, Mary joined the corporate headquarters to build Cookies by
Design’s field support programme, eventually leading the brand as its
president. She joined Neighborly in 2006.
The USA’s International Franchise Association (IFA) awarded Mary with
the William Rosenberg Foundation Leadership Award in 2023 for her
outstanding contributions and leadership in advancing the mission of
Matt Haller
Mary Kennedy
Thompson
the IFA Educational Foundation. She currently serves as an IFA board
member as well as being the 2024 Chair-Elect, and will talk about
Leading with Purpose.
Matt Haller is President & CEO of the International Franchise
Association. Under his leadership, IFA has seen annual double-digit
revenue increases that have led to a significant increase in member
value as a result of new programmes and services to support franchising.
Matt continues to defend the franchise business model vigorously
through IFA’s advocacy, taking on the tough challenges facing the
franchise community. Through lobbying, coalition building, grassroots,
research, and communications, Matt and the IFA government relations
team have a long-standing record of protecting franchising. In recent
years, they have successfully staved off the joint employer threat,
negotiated a major compromise to protect franchise businesses in
California, and ensured franchises were eligible for the Paycheck
Protection Program and other relief efforts during the pandemic.
Learn from the best
‘We are delighted to be hosting both Mary and Matt at the National
Franchise Conference,’ says Robyn Pickerill, CEO of the Franchise
Association of New Zealand. ‘It’s a rare opportunity for franchisors,
master franchisees and franchise advisors to discuss the challenges and
Franchise Association News
21
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
opportunities expected over the next few years, and to learn from those
who are leading the way in the USA.’
The 2024 Conference will take place from Sunday 28 to Tuesday 30 July
at Baypark in Tauranga. This year’s theme is connectXperience – where
making connections and sharing experiences take centre stage. Earlybird
tickets go on sale on 29 April.
Apart from the US visitors, keynote speakers will include Greg Nathan,
the man who literally wrote the book on managing the franchisor/
franchisee relationship. There will also be round tables, panels,
networking opportunities and workshops catering to differing areas of
interest for franchise support office personnel.
‘The Conference is your chance to engage with industry leaders and like-
minded professionals,’ says Robyn. ‘With years of collective franchise
knowledge, each connection is an opportunity to gain valuable insights.
Emerging franchisors, this your chance to connect with experienced
franchisors and advisors and get answers to those challenging questions
to help you on your way.
‘Expand your network, hone your skills and immerse yourself in
professional growth at connectXperience 2024.’
Last year’s Conference was attended by over 200 people, and more
keynote speakers and topics will be announced in the coming weeks. Go
to www.conference.franchiseassociation.org.nz/ for more details.
Awards 2024
Entries open on 19 April for the Westpac New Zealand Franchise Awards.
Now in their 29th year, the Awards recognise and celebrate the very best
of franchising in New Zealand. They also provide franchise systems,
franchisees and specialist service providers with the opportunity to
reflect on achievements, identify strengths and weaknesses, and receive
feedback from a panel of respected franchising and business leaders.
‘Franchisees, this is your year to shine – we have categories especially
for you,’ Robyn says. ‘If you are proud of what you have achieved, how
you engage with your customers and serve your local community, if
you’re a franchisor with franchisees who are beating sales records or
bringing on young teams, get involved with the Awards.’
Entry is open to all members of FANZ and franchisees of members – see
the website for more details.
Reminder on employment issues
FANZ is in regular contact with MBIE and the Labour Inspectorate, who
are keen to encourage franchisors to educate franchisees on correct
employment practices. ‘In the interest of your brand and all your
franchisees, it’s wise to have procedures in place to ensure that your
entire network is compliant,’ says Robyn.
‘MBIE has a very informative website at www.employment.govt.nz/ with
resources for the employers’ role and obligations, as well as resources
for vetting prospective franchisees and franchisors. We encourage all
franchisors to share this with your franchisees.’
New members
The Franchise Association has been the voice of franchising in New
Zealand since 1996. It operates a self-regulatory framework which
protects franchisees and franchisors alike, and provides members with
the credibility that comes from its Code of Practice.
The latest members to join are:
• Eden Exchange (t/a Franchise New Zealand media)
• Spot X Cleaning
FANZ members are clearly marked in the Directory at the back of this
magazine, starting on page 68.
19 April
National Awards registrations and submissions open
8 May
Auckland FANZ Sunrise
14 June
National Awards entries close
5 July
National Awards registrations close
28-30 July Tauranga National Franchise Conference
9 November Auckland Westpac New Zealand Franchise Awards
The event calendar is regularly updated, so for the latest details of
what’s on around the country, please visit the Franchise Association
website at www.franchiseassociation.org.nz, email contact@franchise.
org.nz or phone 0-9-274 2901.
Events Calendar
0800 77 333 7 | speedqueen.co.nz
0800 77 333 7 | speedqueen.co.nz
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