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Its impact on franchising
IMMIGRATION
THE STATE OF
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Spring 2024 Year 33 Issue 03 $8.95
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PUTTING PEOPLE in BUSINESS
Optimism is in the air as we step into September, knowing spring is
indeed now a thing. The glorious first day of the season, with its Father’s
Day flavour, clear blue skies and garden-inviting temperatures – at least
in Auckland – made for a decent start.
As an immigrant, my own beloved father is 12,000 miles away. Almost 20
years on from moving to New Zealand, the separation is sometimes hard.
Bringing families together is one of the most heart-warming prompts for
people to move countries, but the reasons for immigration are as wide
ranging and uniquely varied as immigrants themselves.
In this issue, we look at the current immigration figures in this country
and factor in what this means for franchising (page 6).
We continue our spring optimism in our article on the state of play of New
Zealand’s economy (page 34). As always, through a franchising lens,
we share expert views and insights into how the industry is likely to be
impacted over the coming months.
There are some fascinating tales, in this issue, of people who have forged
careers in franchising: the chemist-turned-carpet cleaning expert, the
chef-turned-property care pro, the engineer-turned-landscape gardener...
Just a few of the Kiwis with great career switch stories to share. If you’re
tempted, take time to read our ‘no experience necessary’ article on
page 25 for tips on Changing Careers.
Our top-tier team, below, came together for some valuable in-person
learning – and laughter – at this year’s National Franchise Conference in
late July. Recent business development recruits, Anna-Marie Staples and
Caitlin Chatterley joined myself and Franchise New Zealand guru, Sally
Knight, for three days in the Bay of Plenty, along with almost 200 other
attendees from across Aotearoa and beyond. The learnings were rich and
valuable. The connections made – plentiful and special.
A conference such as
ConnectXperience24,
expertly executed by the
team at FANZ, provides
so many opportunities
and experiences to
absorb. We hope you
had as much fun,
learned as much, and
connected with as many
people, as we did.
Here’s hoping you find
spring a time of hope
and happiness this year,
whatever - and however
- you’re wanting to grow.
Call 0800 FRANCHISE or visit franchise.co.nz to request additional free print
copies, for you or your contacts, or to read a digital copy - sharing’s caring!
Heather Barker Vermeer
Editor, Franchise New Zealand Media
SPRING IN OUR STEP
Franchise New Zealand team:
Caitlin Chatterley, Heather Barker Vermeer,
Sally Knight and Anna-Marie Staples
Experts in nationwide
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From design to installation, we offer a complete
signage solution to ensure your franchisees are brand
compliant, right throughout the country.
Trade Show Displays | Neon & 3D Letters | Illuminated Signs | Banners
Vehicle Graphics | Building Signage | Digital Signs | Retail Signs | Safety Signs
We make it easy for franchisors, with both physical
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For all your branding needs, call our
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Editor
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Business Development
Anna-Marie Staples
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Writers
Glenn Baker
Crispin Caldicott
Ross Lindsay
Submissions
Editorial submissions and
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Copyright
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Disclaimer
All franchise and business opportunity features included
within this publication are paid advertorial approved by the
client concerned.
Inclusion of any franchise system, business opportunity or
professional advisor within this magazine does not imply
endorsement by the publisher or the FANZ. Persons entering
into franchise agreements are strongly advised to seek their
own professional advice.
Neither the publisher nor the FANZ accept any responsibility
or liability for views or claims expressed in Franchise New
Zealand. Opinions expressed by contributors are their own
and not necessarily endorsed by the publisher or the FANZ.
Westpac Directory of Franchising
Over 275 different franchises
Franchise and Business Opportunities
60
Specialist Advisors
70
Other Services
73
Cover image created using AI - Image: www.stock.adobe.com/Luminous Hub
6 Immigration: The State
of the Nation
How does this impact
franchising in New Zealand?
9 Carpets and
Chemistry Collide
Dunedin Carpet Chemist’s
recruitment campaign
11 Glittering Path to Progress
The events cup has
been overflowing at
Columbus Coffee
13 Hungry for Success? A
Fritz’s Kitchen Could be
the Answer
Kiwis love bratwursts,
thanks to Fritz’s Wieners
15 Raising a
Million-Dollar Bakery
Sri Lankan couple
share Bakers Delight
success recipe
16 Franchise News
Latest news from the
world of franchising...
20 Family First
Cookie Time franchisee
takes a bite at the big time
21 Staying Ahead of
Conferencing Curve
Inspiring events, it’s what
EVT Hotels and Resorts do.
22 Funding a Franchise
Business
Westpac’s Daniel Cloete’s
12 top questions to ask
25 Changing Careers?
Switching industries?
Franchising can help you
27 Franchisees Find Family
Environment
VIP franchisee is
10,000 steps ahead
29 Franchising 101
Answers to five
common questions
31 Up for the Challenge
Todd Murray on Harcourts
franchise ownership
33 Induction Made Easy
The Induction App,
improving onboarding
34 Spring in the Economy
Why is now a good time
to buy a franchise?
37 Enhancing Exteriors,
Enhancing Lives
CrestClean PropertyCare
experts’ outdoor lifestyle
39 Working Capital -
The Fuel in Your Tank
Franchise Accountants’
Philip Morrison, on
getting started
41 Stopping Modern Slavery
Wynn Williams on measures
to combat modern slavery
43 Responsible Franchising
Franchize Consultants on
franchising responsibly
45 Brewing up a
Beautiful Life
The Coffee Club franchisees
find paradise in Ōmokoroa...
46 Ready, Set, Open!
Nine steps to finding
premises for your business
49 Start Strong!
Touch Up Guys’ kickstart
for new businesses
50 Connections, Experts
and Experiences
FANZ round-up of
conference and more
52 Strong Roots
Big Fig eatery is ready
to branch out
53 Delivering for the
Community
Caring’s part & parcel of
Aramex NZ’s culture
55 Sparkling Sight, Clean
and Bright!
Speed Queen expands
with new Manurewa site
56 Interim Injunctions
Stewart Germann Law Office
reviews interim injunctions
74 Why Use an Accountant?
Winging money matters
can be an expensive risk
60 Westpac Directory of
Franchising
Guide to 275+ franchise
opportunities,
includes advisors and
advertiser index
READY, SET,
OPEN!
Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine
Spring 2024
34
25
46
Franchise New Zealand Spring 2024 Year 33 Issue 03
National media headlines such as, ‘The brain drain continues as Kiwis
are leaving the country at record levels’1 this winter, are backed up with
official data showing 131,200 migrant departures in the year to June 2024
- the highest on record for an annual period.
Net immigration currently sits at 73,3002. Provisional estimates provided
by Stats NZ in August, for the year to June 2024 year, show migrant
arrivals at 204,500, down 1% on the previous year, while migrant
departures sit at 131,200, up 33%.
This net migration gain is made up of a net gain of 128,500 non-New
Zealand citizens and a net migration loss of 55,300 New Zealand
citizens. For potential and recent immigrants looking for business
opportunities, this points to more competition for opportunities among
new immigrants to Aotearoa New Zealand, but the possibility of fewer
existing Kiwis looking for businesses.
So, what does this all mean for franchising, here in New Zealand?
Labour shortage was identified as the greatest foreseeable challenge
among respondents in the last National Franchising Survey conducted
by Massey University. The lack of availability of suitable/skilled staff
prompted 37% of franchisors to actively recruit migrants3. As of 2021,
migrants or ‘new Kiwis’ comprised 19% (median) of all franchisees.
Results of the 2024 survey are expected later this spring.
This year’s culls at media companies Three and TVNZ, and across the
public sector, have added to New Zealand’s potential labour supply,
particularly in the Wellington region hardest hit by these sweeping cuts.
With immigration at already high levels, the fallout from such a wave
of redundancies can add to these numbers to create a buoyant labour
market. It can also go too far, with supply too heavily exceeding demand.
For franchisors seeking franchisees and for franchisees seeking staff,
this could be a boon time; there is more talent to choose from, leading to
better-performing franchises.
Being part of a franchise group can offer new immigrants an attractive,
well-supported network to belong to; a safety net, which serves as an
economic, as well as social support. It allows freedom to ‘create a new
life’, while eliminating many of the risks associated with setting up
business on your own. It can also allow a smoother path to residency
and help overcome some visa hurdles.
1 TVNZ 1News
2 Provisional estimate provided by Stats NZ as at 13 August 2024
3 Franchising New Zealand 2021 by Massey University
Visa changes – the latest
On 29 August, the Government made short term changes to avoid
shortages in select sectors ‘while long-term Accredited Employer Work
Visa (AEWV) changes are being decided’. From 1 October, new visa
charges will be introduced across almost all visa categories. This may
prove a minor deterrent to those considering immigration or be a cost
that that will be passed onto, and need to be factored in by, franchisors
or franchisees hiring.
“Until now, our immigration system has been heavily subsidised by
taxpayers. The changes we’re making are shifting the cost to those
benefiting from the system. We’re ensuring it is self-funding and more
efficient,” says Immigration Minister Erica Stanford.
“The charges remain competitive in comparison to countries like
Australia and the United Kingdom, so we are confident New Zealand will
continue to be an attractive destination to live, work, study and visit.”
This follows changes to AEWV announced in April and introduced in June,
which were widely welcomed by New Zealand’s franchise sector. These
ensure franchisees are now treated equally to other employers in New
Zealand when it comes to employer visas.
Further changes announced this winter concern dependents of work
visa holders who, from the end of October, will be able to apply for the
right to work part-time, provided they hold an eligible visitor visa and are
awaiting residence visa approval. This means young migrants who have
left high school, and are aged 17 to 24, will be entitled to work up to 20
hours per week during the school year, and up to 40 hours per week over
the summer holiday period. This aligns with work rights for available to
Year 12 and 13 students on a Dependent Child Student Visa.
These changes should help contribute to an increase in the available
seasonal workforce, helping franchises fill part-time and seasonal
vacancies in some sectors, such as hospitality and retail.
A complicated narrative
In August, the quarterly Westpac New Zealand Economic Overview
brought with it some unexpected labour supply data, which Westpac
Chief Economist Kelly Eckhold said, ‘further complicates the narrative’.
“One of the main surprises in this data was in relation to labour supply,”
Eckhold said. Westpac expects the unemployment rate to peak at
5.6% next year, the overview revealed. “The cooling economy over the
last couple of years is now being accompanied by a more substantial
softening in the labour market. Unemployment began rising gradually
from 2022 but has picked up the pace in recent quarters.
IMMIGRATION
THE STATE OF THE NATION
By Heather Barker Vermeer
Immigration provides a vital contribution to New Zealand society; its economy,
its resources, and its communities. It enables families to reunite, fills essential
skills gaps, expands worldviews, adds capital and contributes to our country
in innumerable ways. So, how is immigration tracking in this part of the world,
and what impact does that have on the world of franchising?
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
“Employment growth is expected to turn negative in the year ahead as
job losses increase. Slowing net migration will also mean substantially
lower growth in the working-age population.
“Departures of New Zealanders to Australia are likely to remain high over
the year ahead. Job prospects are relatively more favourable in Australia,
and we expect the unemployment rate there will rise more gradually than
in New Zealand.
“We expect the balance to return to a net inflow of around 40k a year
over the longer term. New Zealand remains a relatively attractive
destination for much of the world, and our economic performance
should return more in line with our peers once inflation is tamed and
interest rates can fall.”
The economic overview indicated the surge in arrivals in 2022-23
reflected a catch-up after the Covid-19 pandemic border closure. And
this, combined with the slowing domestic economy, suggests most
employers are no longer facing the pressure of worker shortages, it says.
Kelly told his audience at the presentation of the latest Westpac New
Zealand Economic Review, on August 21, “We think we are going to go
from 3% population growth to 0.4%.
“There has been strong population growth over the past year. It seems
we are now past the peak in terms of net migration. We will see the
labour market continue to strengthen towards the second half of
next year.”
Business sales boost
In the business sales market in New Zealand, an ABC Business report4
on the last quarter showed completed business sales were up 37% at
112 business sales compared to 82 business sales in the same June
2023 quarter. According to the quarterly report, 112 completed business
sales is the highest number on record for the first three months of a new
financial year, based on 37 years of data.
ABC indicated the key driver for rising business sales is increasing
demand, with two distinct buying groups contributing to the elevated
demand for business ownership:
1. New immigrants to New Zealand at record levels, with a high
proportion preferring to buy a business rather than take a salaried/
employee role. These immigrants are largely Indian, Chinese, and
Filipino.
4 ABC Quarterly Market Intelligence Report, Small & Medium-sized
Enterprise June 2024
2. Increased redundancy levels from corporate and government entities
are bringing more people to the market with an interest in business
ownership. The job market is especially tight for higher-paid roles,
leading these individuals to view business ownership as the most
effective way to replicate their lost incomes.
Business prices have remained flat, ABC reported, compared to last year.
Weeding out poor practice
Meanwhile, teams from the Ministry of Business, Employment and
Innovation (MBIE) have been continuing to clamp down on employers
engaging in poor practice when it comes to employing migrant
workers. In a joint-agency operation, with the Labour Inspectorate and
Immigration New Zealand, 11 hospitality and retail businesses in the
Queenstown area were inspected following complaints of breaches of
employment and immigration legislation.
Brendon Strieker, Compliance Manager for the Labour Inspectorate’s
Southern region, said that while the volume of migrant exploitation
identified by the Inspectorate across New Zealand has decreased from
previous highs, the retail and hospitality sectors remained areas of
poor behaviour.
He said the Inspectorate viewed exploitation among the most serious
breaches of employment standards. “Exploitation of vulnerable workers
undermines the labour market by undercutting fair competition and
causing great hardship to the individuals affected. As well as harming
people and stifling innovation and productivity it also harms New
Zealand’s international image and trade.”
The Franchise Association of New Zealand advocates for best practice
across member franchises and works closely with MBIE in its efforts to
ensure safe, fair workplaces for immigrants in franchsing, as part of its
wider advocacy and practical work.
Learn more and level up
In the following pages, as well as at our website – www.franchise.co.nz
– you will find extensive reading on how to find a franchise opportunity
to suit you, as a recent or even potential immigrant to New Zealand. And
learn how franchising can help support a move overseas, financially and
much more.
For newcomers to franchising, or those looking for fresh opportunities,
head to our unique directory at the back of this magazine (page 60), and
online, to browse the latest franchise businesses for sale in New Zealand.
For more on the new immigration levies effective from 1 October 2024,
and all the latest New Zealand immigration announcements,
see www.immigration.govt.nz.
Image created using AI - Image: www.stock.adobe.com/Luminous Hub
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franchise.co.nz – PUTTING PEOPLE IN BUSINESS
t’s soft underfoot. Wonderful
to play on with kids and pets.
Brings a feeling and look of
luxury to rooms. New Zealanders
love their carpets. But, other
than Peter Clinch, who else can
say their love of carpet inspired
them to study chemistry at the
University of Otago?
Ten years after graduating with a
BSc, Peter continues to develop
high performance carpet
cleaning formulations from his
‘garage lab’ on the family farm.
He says every day is a day for
product research
and development.
“It is impossible to recreate
many stains in a lab, due to the aging and oxidation process that
happens over many years, so all Carpet Chemist cleaning formulas are
constantly tweaked and refined to deal with the many unique challenges
each job presents,” Peter says.
Peter reflects on the long way he has come. Having tested and proved
the effectiveness of his unique products on the Dunedin market, he and
wife Wendy are sharing their success by opening Carpet Chemist to
New Zealand as a proven high-return, multiple income stream
franchise opportunity.
“Cleaning wool and synthetic carpets using our industry-leading
proprietary formulations and technologies is just one key income stream,”
explains Peter. “This, in itself, is a proven competitive benefit, even before
such add-ons as cleaning furniture fabric, curtains, mattresses, vehicle
upholstery and hard flooring surfaces. And we also have something that
too many New Zealanders can relate to - flood restoration.”
Other key income streams for Carpet Chemist franchisees are unique
stain and pet odour guarantee options, and carpet dyeing services, says
Peter. “We believe we have created a niche market with our performance-
based technology that has huge potential for growth.”
A measure of the couple’s intent is their considerable investment in
having highly respected Franchize Consultants assist in creating the
franchise business model, setting processes and procedures, defining
territories and preparing operational protocols and manuals.
Zero to mortgage free
“Like many people, I left high school not knowing what I wanted to do
with my life,” Peter says. “Going to university with no career objectives
seemed a waste of time and money. I tried forestry and various jobs, but
none appealed.
“Then, thinking I had nothing to lose, I started work with a carpet
cleaning business. I found myself increasingly interested in cleaning
chemicals, but noticed how it was normal for carpet cleaners to still leave
many stains behind. There had to be huge potential for improvement,
but if I was to do anything I had to study chemistry.
“We launched Carpet Chemist shortly after I graduated in chemistry, with
our bank balance almost zero. Today, we live mortgage and debt free on
an 18-hectare farm north of Dunedin with a fair share of toys and things
that make life fun. We feel so fortunate to have been able to no longer
have to worry about our finances.
“To achieve this level of financial freedom in so few years, in the
relatively small and competitive Dunedin market, we see nothing but
opportunities for franchisees across New Zealand to grow as big as they
want and even become significant local employers. We’ve opted to keep
ours a family business, which now includes our 17-year-old son Zach.”
Eco and enviro-friendly
“The farm is where I conduct R&D,” says Peter, “because, for me,
developing and improving carpet cleaning formulations never stops,
particularly when it comes to being more eco- and enviro-friendly. A
unique benefit for all Carpet Chemist franchisees is that only they
can buy our full range of proprietary colour repair formulations within
their territory.
“We can confidently claim our carpet cleaning products are market
leaders – just ask any property manager of Scarfie student-occupied
flats! Because of the guarantees we offer, property managers are
saving their clients big dollars by recommending us ahead of
carpet replacement.”
$25,000+gst franchise fee
The franchise fee is $25,000+gst for an exclusive territory and exclusive
access to the complete range of Carpet Chemist’s proprietary colour
repair formulations and technologies, branding, advertising and
marketing strategies, representation on the Carpet Chemist website and,
importantly, initial training and startup support.
“This includes everything from processes and systems to supercharging
skills across carpet cleaning, stain and odour removal, carpet colouring
and flood restoration,” says Peter. “Training is a passion, and like the
development of new formulations, it is ongoing.”
Including the franchise fee, a potential franchisee should calculate a
total expenditure of around $45-60,000, Peter says. This covers the
purchase of a modern van, signage, carpet cleaning equipment and a
shipment of carpet cleaning formulations, which require little storage
and can be kept in a lockable garden shed. Depending on various
factors, finance may be available.
“The drive to succeed and be unafraid of working long hours are
important attributes, but equally we want to see commitment and
enthusiasm for Carpet Chemist,” Peter says.
“A franchisee may be someone who
has worked in the carpet cleaning
industry or simply someone wanting
to build their own business. As a first
step, contact me ASAP for a link to
Carpet Chemist’s online network for
videos and a franchise enquiry form.”
Ready for a clean break? Contact Peter
at Carpet Chemist today.
CARPETS AND
CHEMISTRY
COLLIDE
Opportunity: Home & Commercial Services
Dunedin’s Carpet Chemist
launches nationwide franchise
recruitment campaign.
Carpet Chemist
www.carpetchemist.co.nz
Contact
Peter Clinch
021 460 760
peter@carpetchemist.co.nz
Advertiser Info
Wendy, Zach and Peter Clinch
11
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
he events cup has been overflowing at Columbus Coffee lately, with
its recent The Path to Progress hands-on workshop and lavish Gala
Awards Dinner, including the crowning of the 2024 Franchisee of the Year.
At the latter, held at the Grand Millennium Hotel and hosted by TV
broadcaster Mike McRoberts, the Columbus Coffee Franchisee of
the Year Award was presented to Alex McMillan and Johnny Oaten of
Columbus Coffee Mitre 10 MEGA Queenstown. The Queenstown team
also scooped the Operational Excellence Award at the event and was
named finalist in six other categories.
Owner operator Alex said, “Like us, our customers were thrilled to learn
we had won Franchisee of the Year. It was very unexpected, given we had
won New Franchisee of the Year only 12 months before!
“Customers tell us it’s well-deserved recognition of our food and service
quality and that there has been a lot done to improve the atmosphere
and ambience in which they’re hosted.
“Our team is a vital part of the holistic pride we have in making our
customers’ experience the best it can be in all aspects.”
Co-owner Johnny added, “There are many places you work where
recognition of your efforts is not acknowledged in any way, but this is
not the case with Columbus. We are excited to have won the Columbus
Franchisee of the Year and Operational Excellence Awards for 2024.”
At the sit-down dinner, high performers from the 29-year-old Columbus
Coffee network were celebrated, including 10-year service awards
for Tracy Ye of Rosebank Road, Richmond’s Ian Brassfield and Cam
Caithness of Columbus Coffee, New Lynn.
Preceding this, Columbus Coffee’s The Path to Progress event put
the focus on practical training in a daytime workshop environment.
Tackling areas such as cabinet planning, customer satisfaction,
coffee standards, staff training
platforms, staff retention and
local area marketing options,
the programme brought 90
franchisees and staff together to
upskill and connect.
If you’d like to join the Columbus
Coffee family, contact Jon Hassall
to talk through the opportunities
available right now!
Columbus Coffee
www.columbuscoffee.co.nz
Contact
Jon Hassall
09 520 1044
028 8500 1300
jon@columbuscoffee.co.nz
Advertiser Info
FOR COLUMBUS
GLITTERING PATH TO PROGRESS
Opportunity: Food & Beverage
Columbus Coffee Queenstown Team
The Path to Progress workshop
2024 Franchisee of the Year
Johnny Oaten & Alex McMillan
Mike McRoberts
10 Year Service Awards
https://www.paraserve.co.nz
13
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
Inspired by the simplicity of a quality German bratwurst-in-a-bun, Bryan
Stenning saw an opportunity and partnered with a mate to turn an
instinct into an international franchise.
Bryan credits his friend for the initial knowledge needed to get Fritz’s
Wieners flying. “I didn’t have any experience running a food business, so
I asked my mate Todd Heller to give me a hand. He was very familiar with
German bratwursts that sell on every street corner in Germany.
“No-one was doing such a thing in New Zealand at the time, so I wanted
to develop the means of getting them into Kiwi hands with a simple and
easily duplicated system.
“Now, 20 years on, the thriving franchise business is ready for further
expansion.”
Starting with a first mobile food hut 20 years ago at Christchurch’s
Addington Cup Day, in November 2004, Fritz’s Wieners has progressed
to operate at the majority of large events around the country. The
successful business has 23 mobile food huts and is now expanding into
fixed site outlets.
Journey of discovery
Bryan describes the past two decades as ‘a genuine journey of
discovery’. “I was quite determined that our European-type sausages
should be absolutely top quality – we didn’t want to compromise quality.
This is something we continue today with all our New Zealand free-
farmed meats now supplied by Harris Farms in Cheviot.
“We also felt the quality of design of the food huts must match the food,
so the design needed to be top-notch and standout from what was
currently around. I had our mobile food huts designed so our customers
could see their food being cooked at eye level in front of them. We also
designed and developed our exclusive rollers on which to cook the
bratwursts.
“They’ve been very successful; we sold our first franchise in 2009 and,
today, we have a modest network of 23 units, with a few gaps around the
country that are ready to be filled.”
Determined to take Fritz’s Wieners further, Bryan looked for ideas for
greater permanence and developed Fritz’s Wieners Kitchen, as a fixed
site outlet.
“It’s working very well,” he says. “We opened the first in the Riverside
Market in Christchurch in November 2019 and I’m currently identifying
other high foot traffic sites around the country suitable for a Fritz’s Kitchen.
“Despite the setback we experienced at Riverside with the Covid
outbreak four months after opening, we have hit on a winning formula
and have plenty of daily repeat customers.”
Meating demand overseas
Fritz’s Wieners has also gone international, thanks to Bryan’s son,
Cameron. He bought one of the mobile food huts in 2009 and operated
it in Auckland for eight years before selling his business and taking the
concept to Australia, where there are now mobile outlets in Sydney and
the Gold and Sunshine Coasts.
“There is a lot of strength in the product and brand today – we’re are
in every major stadium and large event in New Zealand. And, although
many know the Fritz brand with our mobile outlets, there is plenty of
growth yet to be had with the Fritz’s Kitchens.
“Our award-winning succulent Spicy and Mild bratwursts in a baguette
bun are our staple product. However, we also do a Fritz-Stik for kids,
currywurst, bacon/egg rolls, fries and more. I’m very excited about the
latest addition - our new Frikadellen. Similar to a beef ‘slider’, these are
very popular in Europe and will be a great addition to our kitchen menu.”
Appetite for expansion
As Bryan explains, the experiences of the first Fritz’s Wieners mobile
outlets, and the Fritz’s Kitchen in Christchurch, have given him huge
knowledge of what works, to benefit the next franchisees. “Energetic,
driven, passionate people who want to succeed, have the opportunity to
join the team,” he says.
“We envisage a strictly limited number of Fritz’s Wieners Kitchens
throughout major points of high foot traffic in New Zealand cities. With
our unique, exclusive products and proven systems there is definite
opportunity for the right people to have a very successful and profitable
business.”
Fritz’s Wieners is ready to expand and has great opportunities for anyone
with the right qualities. “We will hold hands all the way through the
process; assisting with the all-important location acquisition, operation,
fit-out recommendations and anything else the franchisee requires help
with,” says Bryan.
Total costs may vary, depending
on fit-out and location costs etc,
but are estimated to be
$250,000 - $300,000+gst.
“We are a people-focused business
so, in the first instance, please feel
free to give me a no obligation,
confidential phone call so we can
discuss options.”
Opportunity: Food and Beverage
Every Kiwi knows about bratwursts,
thanks to Fritz’s Wieners.
HUNGRY FOR
SUCCESS? A
FRITZ’S KITCHEN
COULD BE THE
ANSWER….
Fritz’s Wieners Kitchen
www.fritzswieners.co.nz
Contact
Bryan Stenning
021 427 926
bryan@fritzswieners.co.nz
Advertiser Info
AWARD WINNING
OPPORT-YOU-NITY
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winner of the 2022 Franchise System of
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YOU can enhance your business growth by
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15
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
or Darshana and Nilupa Weerakoon the journey towards owning their
Bakers Delight franchise business has been a dream come true. It’s
one that began half-way around the world, in Dubai, where Darshana
was a pastry chef and Nilupa worked in a hotel front office.
After a close friend of Darshana’s - a baker at Bakers Delight in Mount
Maunganui - informed him of a vacancy at the store, and with assistance
from owner Bruce Ingram, the couple flew to New Zealand in June 2007
to take up the employment opportunity.
“I started as one of the front-of-house staff,” recalls Nilupa, “while
Darshana continued his passion for baking.”
The couple approached their roles with dedication, treating the business
as if it was their own. “We weren’t just employees,” remembers Nilupa,
“we were so eager to learn.”
The franchise presented them with new lessons every day, she says.
“It allowed us to absorb everything we could about the company’s
operations, standards and values.”
Little did they know that they would soon be able to purchase their very
own Bakers Delight.
A giant leap forward
Darshana and Nilupa’s hard work and passion for the business did not
go unnoticed. And when the opportunity to purchase the Bakers Delight
franchise in Hamilton East arose in early 2011, the couple believed it was
the ideal path for their future.
“When starting any traditional business from scratch it takes time to
build your brand and customer base,” explains Nilupa. “But when you
open a franchise with a recognised brand people automatically know
what your business is all about, what you provide and what they can
expect. Also, it has a lower failure rate.”
Being able to optimise the network for competitive pricing is
another plus, she says, and being your own boss enables a good
work-life balance.
Darshana and Nilupa knew that making the transition from staff
members to business owners would be both challenging and rewarding.
It was the trust, support and training from the franchise that helped them
achieve success, they say.
The couple has learned that running a business like Bakers Delight
has some challenges, including maintaining brand consistency and
keeping an eye on competition. Nevertheless, they enjoy their rewarding
interactions with the local community and schools, and love to get
involved in events. They say they now have full confidence in the security
of their future in the country they have been grateful to settle in.
Excellent training and support
From day one, Darshana and Nilupa say they were impressed by the level
of training provided.
“The technical baker hosts a monthly masterclass to improve the skills of
our bakers,” explains Nilupa. “Our sales team also receives core classes
on product knowledge, customer service and merchandising, while the
support team regularly catches up with us through one-on-one meetings
and group online trainings, as well as in-person conferences.
“If we need help during busy times, such as Easter, it arrives without
any hesitation. And the franchise doesn’t just provide advice, they work
together with us to achieve our goals.”
High achievers and
award winners
A recent refurbishment of their
Hamilton East bakery sits high
on Darshana and Nilupa’s list of
achievements. “This investment
not only revitalised the customer
experience but also resulted in a
significant and consistent 26%
average increase in sales since
reopening,” says Nilupa.
“Our fresh, modern environment has attracted new customers and
delighted our regular customers, demonstrating the importance of
continually evolving to meet customer expectations.”
Another major achievement was winning the Franchisee of the Year
award at the recent Bakers Delight New Zealand annual conference.
With judging criteria including internal operational scores; community
engagement via local store marketing; increased store profitability
(turnover & operating profit), and excellence in merchandising
standards, the couple’s win not only reflects their commitment to
maintaining high standards, but also serves as recognition of the efforts
and passion of their team members.
Cause for more optimism
Becoming a million-dollar bakery in the 2023/24 financial year has been
the icing on the cake for Darshana and Nilupa. Over the past six months,
they’ve seen consistent transaction growth, saying this is a clear
indicator of their increasing customer base and loyalty.
“We have also excelled in customer retention,” says Nilupa,
“significantly surpassing our industry benchmark of 35.5% for
repeat customers.”
Revenue for the same period is up 54%, which the couple attribute
to both the demand for their fresh products, as well as their ability to
successfully attract and retain customers. The major goal is now to boost
annual turnover to $1.56 million and, eventually, own another Bakers
Delight store in Hamilton.
Do you have passion baked in?
If you have a passion for baking and you want to start your own business,
Bakers Delight is an excellent franchise to be part of, Darshana and
Nilupa say.
“Follow the system and you will see great outcomes,” says Nilupa.
“Running a business is never easy, but Bakers Delight has helped us
achieve a lot financially, and
socially, for the past 13 years.
“The decision to become a
Bakers Delight franchisee was
one of the best decisions we
ever made.”
Opportunity: Food & Beverage
Sri Lankan immigrants Darshana
and Nilupa Weerakoon share the
recipe for successfully building their
Hamilton East Bakers Delight franchise.
RAISING A
MILLION-DOLLAR BAKERY
Bakers Delight
www.bakersdelight.co.nz/franchising
Contact
info@bakersdelight.co.nz
Advertiser Info
Nilupa and Darshana Weerakoon
16
Franchise New Zealand Spring 2024 Year 33 Issue 03
FRANCHISE NEWS UPDATES
news
Our pick of the top news stories from franchise.co.nz and our newsletter
Gain deeper knowledge about your customers’ behaviour
Improve sales forecasting accuracy
Optimize network performance
Quantify cannibalisation in the network
Plan & map equitable territories
Geotech Information Services help inform business decisions based on detailed
customer data analysis, to improve the outcomes for franchisors and franchisees.
We provide concise, reliable, useful information to give insights that have benefited
NZ franchises like Kumon, Nando’s, Ben & Jerry’s, Burgerfuel and Kitchen Studio.
No matter how small or large your network, Geotech can help you:
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related news in between print issues, visit our website www.franchise.co.nz, subscribe to our free monthly newsletter,
follow us on LinkedIn, Facebook or Instagram. Here are some of the latest news stories from the world of franchising...
Work-life balance is now prioritised
above salary for 45% of Kiwis, a new
study finds.
Recent research of over 2,000
white-collar professionals in New
Zealand found that flexibility and
work-life balance have become the
top priority for employees.
Of those asked, 45% stated that work-
life balance is the most important
factor when considering a new
job, while only 26% emphasised a
competitive salary. Career growth
opportunities were a priority for 19%,
with 10% mentioning other factors.
The research by recruitment
specialists Robert Walters suggests
a shift in what employees deem
most important to their job in 2024.
The survey also revealed 63% of
respondents consider flexible working
arrangements as the primary non-
monetary perk they seek in a
new role. Additionally, 28% considered
a four-day work week to be the
most important perk, and
9% highlighted training and
development opportunities.
CEO of Robert Walters Australia and
New Zealand, Shay Peters said, “In
the past, salary used to be the main
driving factor when people considered
new roles. However, the focus has
now shifted to work-life balance, with
candidates increasingly valuing other
benefits aside from salary.”
The study also found that 59% of
individuals prioritise finding an
employer who values work-life
balance when searching for potential
employment. Additionally, 21%
consider an attractive salary to be
crucial, while 17% prioritise career
growth opportunities.
Peters noted that despite the current
economic challenges and cost of living
crisis, it was interesting that individuals
are still prioritising work-life balance.
WORK/LIFE BALANCE
OVER PAY?
Domino’s has appointed the
first female CEO of its Australia-
New Zealand region, Kerri Hayman.
With more than 36 years in the Domino’s
brand, Hayman started out making pizzas
as a teenager and this month steps up to
the top job in this region.
Former Operations Director for
UK-listed Domino’s Pizza Group plc and an award-winning 14-store
franchisee in the USA, Kerry became Chief Operating Officer ANZ in 2023.
She started her career as a 15-year-old, working as a pizza maker for her
brother Don Meij, then a store manager.
Under Hayman’s leadership as Chief Operating Officer ANZ, Domino’s
reports it has delivered the highest customer satisfaction scores and
product quality scores in more than three years, with improved sales and
profitability for franchise partners and corporate stores.
In her COO role, she launched the Women in Domino’s grant, which
will support seven young female store managers to become franchise
partners. The programme is now being expanded to develop emerging
leaders from store managers to entrepreneurs.
FROM TEEN
PIZZA MAKER
TO BIG CHEESE
Domino’s ANZ CEO
Kerri Hayman
17
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
Image: pixabay.com/Tumisu
The Commerce Commission
sees potential for over $250m
reduction in payment fees for New
Zealanders in consulting on costs
of using Mastercard and Visa
payment networks.
Tackling an issue affecting nearly
all Kiwi consumers and businesses,
the Commerce Commission is
keen to promote competition and
efficiency within the retail payment
system – the most used financial
service in Aotearoa New Zealand.
Commission Chair, John Small,
says Kiwi consumers spend
approximately $95billion using
Mastercard and Visa each year,
which costs businesses – and
ultimately consumers through
higher retail prices and surcharges
– around $1billion annually.
“We think this cost is too high,
especially when compared to our
international peers, and see the
potential to reduce these fees
by more than $250 million per
annum,” says Dr Small.
When someone uses a Mastercard
or Visa card without inserting it in
a terminal, the business receiving
the payment is charged a ‘merchant
service fee’.
Dr Small says the Commission
also believes these fees are
unnecessarily complex, which
could be increasing the surcharges
consumers face.
“Reducing and simplifying these
fees could reduce surcharges
or even remove the need for
surcharging altogether in some
cases. This would also make
it easier for consumers, the
Commission and industry to identify
where surcharges are excessive.
Surcharges should only reflect
the costs of accepting these card
payments and we are exploring
changes to fees which could see
surcharges reduced to 0.7%
or less.”
This winter’s consultation has also
asked questions about other issues
the Commission considers may
require attention, such as lack of
innovation and pace, which may
be barriers to new and more secure
payment options being made
possible through open banking.
Are your customers ready to embrace
facial recognition payment technology?
Imagine walking into a store, picking up
your items and paying just by looking at
a screen. This is already a reality in China
thanks to facial recognition payment
technology (FRPT), but how do people in
New Zealand feel about it?
A study by researchers from the University
of Auckland and Queensland University of
Technology explores factors that could make
or break this payment method’s success.
Facial recognition payments use biometric
data – specifically facial features – to
complete transactions. The technology captures your facial image at
checkout and links it to your bank account.
For consumers, it can offer convenience and speed. However, the study
suggests that widespread adoption faces significant challenges.
The researchers say the success of facial recognition payments hinges
not just on the technology itself but on how well it satisfies basic human
needs: competence, autonomy, and relatedness.
Researchers also found that people are more likely to try using their face
to pay if they feel it won’t be a hassle, and if they haven’t had previous
negative experiences with similar facial recognition tech.
This FRPT technology is certainly one to watch...
How closely, if you’re not keen on facial recognition, is up to you!
17
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
Consultation on reduction
of card payment fees
PAYING WITH YOUR FACE:
READY OR NOT?
Call the Coach
Stewart Germann
+64 21 276 9898
www.franchisecoach.co.nz
The Franchise Coach,
Stewart Germann will
walk you through the
process of becoming
a franchisor from initial
enquiry through to
opening the doors,
including for overseas
brands setting up shop
in New Zealand.
stewart@thefranchisecoach.co.nz
Khushbu
Sundarji
Partner
khushbu@
germann.co.nz
Stewart
Germann
Partner and
Notary Pubic
stewart@
germann.co.nz
Are you ready
to turn your
business into
a franchise?
Recognised in
Celebrating
30 Years
www.germann.co.nz
09 308 9925
We are widely acknowledged as
New Zealand’s leading franchise law firm
and can provide you with expert legal advice
in all areas of commercial and business law
including franchising and licensing.
We are passionate
about business and
franchise law
NEW BEGINNINGS:
Choices Flooring Invercargill embodies local
commitment and modern solutions
Invercargill, with its vibrant community and regional charm, now boasts a new hub
for modern flooring and window furnishing solutions: Choices Flooring Invercargill.
This store marks the beginning of an exciting new chapter
for Kelly Churchill and Shane Frieberg, driven by their shared
dream of business ownership and a fresh start in Invercargill.
With Shane’s extensive experience in commercial fl ooring
and Kelly’s professional expertise, they recognised that
Choices Flooring was the perfect partner to bring their vision
to life. As proud locals, they found a natural synergy with
Choices, a brand that was also seeking to expand, making
this venture a perfect fi t for both parties.
Shane saw a promising future with Choices Flooring, where
the products and systems are proven, and the processes are
in place for success. His research on Choices Flooring was
highly appealing. Shane recognised the company’s potential
on multiple levels, noting, “They have been around a long
time, know their market, operations, and suppliers. Having
those skills backing me in starting my own business was very
comforting and reassuring. Being residents of Invercargill,
it was only natural for us to establish our store here, in a
town we believe holds tremendous potential within the
wider Southland community.”
The fi rst 100 days: challenges & triumphs
The fi rst 100 days as store owners have been both
exhilarating and rewarding for them. “Securing our fi rst
deposit and seeing the store bustling with activity is truly
fulfi lling,” Shane recalled. However, ensuring we had
eff ective people management tools in place to ensure staff
satisfaction was maintained led to one of our most rewarding
milestones - hiring of our fi rst apprentice due to forward
bookings.” Shane admitted.
Attending the group’s Australasian Conference was extremely
benefi cial for Shane and Kelly as new store owners. They
got to hear success stories and journeys from many other
Choices Flooring store owners, learned the importance
of networking and gained valuable insights from industry
experts such as Janine Allis from Boost Juice and Bernard Salt,
who spoke extensively on demographic trends in housing in
Australia and New Zealand. “The kick start of our journey with
Choices Flooring has been nothing short of extraordinary.
Choices Flooring is a market maker. They are on top of things
such as the latest trends and technology. As customers today
embrace digitalisation, the group’s unique support system
revolutionises the way fl ooring products and services are
provided, and purchase decisions are made. The conference
gave us so many new ideas and the motivation to push our
business further,” Shane states. The initial days have been a
steep learning curve and required adapting, documenting
and balancing. Navigating the complexities of business
management while ensuring staff satisfaction emerged as a
primary learning curve for the duo. “The fun and challenges
of entrepreneurship can tempt one to work seven days a
week, but maintaining work-life balance is crucial. “Finding the
balance is important to ensure we are present for our children.
Adapting and being fl exible where we can is key, even though
a new business always requires time,” Kelly emphasised.
Proven business model and support that makes
the diff erence
Joining an established group provided them with immediate
peace of mind. “We seamlessly integrated into proven
systems and processes, gaining valuable insights while being
fully supported by Central Offi ce teams with deep industry
knowledge,” Kelly shares. “Their extensive experience in the
Australia and New Zealand markets, operations and supplier
relationships is invaluable. Knowing that we had this level of
expertise behind us as we launched our own business was
incredibly reassuring—something other groups simply
cannot off er.”
Embracing Technology
Although the store is still in the early stages, Shane and
Kelly understand the importance of technology and digital
engagement in connecting with today’s tech-savvy customers.
“Our online brand presence is evolving, enhancing our
reach and customer engagement,” says Shane. “As today’s
customers increasingly embrace digitalisation, the group
empowers us with enhanced access to information and
personalised experiences through their bespoke cutting-edge
technology applications like RoomView and CRM. This not only
A D V E R T I S E M E N T
streamlines the purchasing process but also revolutionises
the way we can tailor our selling process. The group’s unique
support system truly sets us apart. “He attributes much of
his success to effective communication with clients. “I’ve
received numerous referrals and people often reach out
to me from the number on our branded Choices Flooring
vehicles, or through a radio or local Google ad they’ve seen
on Instagram.”
Best practice retail model
The co-operative model of Choices Flooring ensures that all
member stores have voting rights for the Board, making it
uniquely a member-owned and member-run retail business.
Supporting the decision Kelly comments, “As a member-
based group, not a franchise, this is what sets us apart
from other franchise models. All decisions are made by the
members and for the members. Our exclusive product lines
are also a key point of difference; otherwise, it’s just a race
to the bottom of the market. This keeps the Choices Flooring
brand aligned with the store values, which is the same store-
to-store within the group and beneficial to the brand.”
National Advertising and Online Support
Shane expressed optimism about the impact of national
advertising and online presence, noting, “Although we
haven’t fully realised the benefits yet, we’re confident that
the Choices Flooring brand will gain substantial recognition
in Invercargill in the coming months. With the support of
national advertising and a well-planned campaign calendar,
we expect to drive increased foot traffic, which should
ultimately lead to a boost in sales.”
Every aspect covered
Choices Flooring offers the opportunity for individuals
to build a profitable business while remaining local.
“By leveraging an Australasian company and brand, stores
can benefit from quality products and service, with strategies
tailored more towards members rather than the company
itself.” states Kelly.
Advice for Potential Franchisees- Invest in success
“For those considering investing in a Choices Flooring store,
our advice is to embrace everything the group offers. Utilise
all the support, tools and people available. While industry
experience isn’t essential, having some prior experience or
For those considering investing in a
Choices Flooring store, our advice
is to embrace everything the group
offers. Utilise all the support, tools
and people available.
hiring key personnel with expertise can be beneficial. Choices
Flooring offers a turn-key solution, providing everything from
premises selection to store layout design, product selection,
branding and marketing, ensuring a smooth start and
ongoing success,” said Kelly and Shane.
Community Vision
Shane and Kelly are emerging entrepreneurs with a vision
to blend their growth with a commitment to the Invercargill
community. As they gain experience and expand their
business, their focus remains on supporting local initiatives
and fostering community engagement. They are dedicated
to not just selling flooring but offering complete flooring
solutions. Shane shares, “Our goal is to grow alongside the
community that supports us. We’re excited to give back and
create meaningful partnerships with local groups.” Kelly adds,
“We’re passionate about building a strong apprentice training
program through the CTI apprenticeship initiative, which will
help us become a leading flooring retailer in the region, while
staying true to our commitment to community support.”
Together, they are paving the way for a future where their
business and community thrive hand in hand.
Choices Flooring Invercargill
207c Dee Street, Invercargill, 9810 • Phone 03 777 9001
Invercargill@choicesflooring.co.nz
www.choicesflooring.co.nz
Store opportunities available in – Northland, Auckland,
Gisborne, Hawkes Bay, Manawatu-Whanganui, Wellington,
Marlborough, Canterbury, Otago, and Queenstown.
Kelly Churchill
& Shane Frieberg
Join Choices Flooring and be part of a
flooring revolution in New Zealand!.
Andrew Lewis, Chief Executive Officer
M + 61 400 400 036
E alewis@choicesflooring.com.au
John Nicholls, GM - Retail Development NZ
M + 64 273 228 679
E john.nicholls@choicesflooring.co.nz
joinchoicesflooring.co.nz
20
Franchise New Zealand Spring 2024 Year 33 Issue 03
More than just selling product
Franchisees do more than sell product, Chris says. “We deliver and
merchandise products, which can take seven days a week supplying our
customers in tourist hot spots. This shows that, depending on territory
size and demand, having decent storage space is a must – effective
stock control is an important part of being a Cookie Time franchisee.
“It says a lot about Cookie Time that
that there are so many long-term
franchisees, some having been
involved for more than 20 years.
More than a few have now reached
ages where they are looking at
selling their territories, making this
an ideal time to contact franchise
manager Dawn Cleary, wherever you
are in New Zealand.”
nown, loved and munched throughout New Zealand, Cookie Time’s
iconic large Original Chocolate Chunk Cookie has always had family
as a key ingredient. Founded by brothers, Cookie Time was launched
with the delivery of 70 jars of cookies to 70 Christchurch dairies on 7
February 1983. From that day on, Cookie Time has stayed true to its
vision – a taste for every occasion, a smile on every face.
In return, families have shown their support of Cookie Time, New
Zealand’s top selling and most trusted cookies brand. This brand status
has been sealed as multiple, ongoing winner of the Reader’s Digest Most
Trusted Brands cookie category.
Family is also to the fore for Chris Rhoades. He and his twin sons,
Tim and Tony, were named 2023 Franchisee of the Year. Prior to the
pandemic, the Rhoades were also named Franchisee of the Year, three
years in a row.
Operating in an area that stretches from Te Anau throughout Central
Otago, taking in some of New Zealand’s most popular tourist
destinations such as Queenstown, Chris has been a Cookie Time
franchisee for 10 years. The proud dad says that, approaching 60 years
old, he couldn’t have managed the large territory, let alone achieved
Franchisee of the Year, without the twins.
Although Chris had a long career in FMCG, it’s not a prerequisite to
becoming a Cookie Time franchise, he says. Before he and wife Trudy
moved into Central Otago, Chris had spent 12 years at Cookie Time’s
head office. The first two were spent in supermarket and service stations
relations, before 10 years as Cookie Time’s franchise manager.
A margin on every item sold
“Having been franchise manager, I went into the Cookie Time franchisee
training thinking I knew it all. I was so wrong! Really, I can’t speak highly
enough of the training and training staff,” says Chris.
Territories typically range from $100,000 to $150,000 including goodwill,
admin fee, van purchase and office equipment. With income earned as
a margin on every item sold, it’s a straightforward business to run, Chris
says. But knowing, understanding and following long-developed Cookie
Time processes and procedures is the key to success.
“For the first three years, I ran the territory on my own,” he says. “Then,
seven years ago, when Tim said he’d like to join me, I welcomed him with
open arms.” Tony followed two and half years later.
“Although I’m essentially the territory master franchisee, Tim and Tony
have their own franchisee agreements with Cookie Time. This ensures
their involvement is recognised and appropriately rewarded.”
So, what exactly does a Cookie Time franchisee do?
“When asked this question, I start by explaining that anywhere food
is sold is either a Cookie Time customer or a potential one,” he says.
“We represent all Cookie Time cookies, plus other brands that are part
of the Group portfolio. These include OSM, the world-first nutritionally
balanced bar, Bumper and Em’s Power Cookies and bars.”
This adds up to around 80 separate products, plus one-off products and
involvement in the annual Cookie Time Christmas Cookies campaign.
Cookie Time
www.cookietime.co.nz
Contact
Dawn Cleary
027 235 0835
dawn.cleary@cookietime.co.nz
Advertiser Info
xxx
Long-term franchisee encourages
others to take a bite at the big time!
FAMILY
FIRST
Cookie Time’s Samantha Pollock,
Chris Rhoades and Dawn Cleary
Opportunity: Food & Beverage
21
franchise.co.nz – PUTTING PEOPLE IN BUSINESS
o make the most of any event, small or large, you need the right
location, the right venue, the right atmosphere and the right support
team. Team members want to feel that coming together has a clear
purpose and impact, and that it differs from business-as-usual.
That’s where EVT Hotels and Resorts, with their comprehensive brand
portfolio comprising of QT, Rydges, Atura, Museum Apartment Hotel,
Arawa Park Hotel Rotorua and LyLo come in.
Over the past few years, conferencing and events have seen a significant
change in trends. There was, of course, the Covid-19 pandemic. Then,
pent-up demand flooded back into the market. Looking ahead to
2025, the EVT team are looking forward to being in full flow, curating
events unique to any business’s needs. They know that, by leaning into
conferencing trends, they can provide the best experiences.
With a range of properties across New Zealand, EVT can accommodate
anything from an intimate team meeting to a large national conference
for 500+ attendees and multi-day trade shows. With conference and
events specialists at each property, the company has built a strong
reputation in the industry for executing high-quality functions, providing
incredible service and value. The nature of EVT venues means guests can
work, stay and eat on site, with exceptional food and beverage offerings
and quality accommodation.
Value is king
Each property in EVT prides itself on offering a personalised approach
to event organisers and guests alike, says National Director of Sales
& Marketing, New Zealand, Tracy Martin. She says EVT understands
that value will always be a deciding factor in decision-making, while
recognising that how value looks is different for everyone.
“We’re a company that knows customers and communities,” says Tracy.
“We understand and appreciate that no two events are the same, and
everyone wants to make sure they get great value from a conferencing
partner – and that doesn’t always mean a lean price.
“We work with clients on what’s important to them. Whether that’s
flexibility in cancellation or payment terms, a menu designed to keep the
brain functioning through complex sessions, special surprises for VIP
clients, or a breathtaking Queenstown waterfront location to inspire and
reward a team – we’ve got you covered.
“Working with organisations to understand what value means to
them, and designing bespoke packages that meets those needs,
is what we do.”
Technology is here to stay
While personal connection is still the number one priority, EVT
understands that, as businesses grapple with the cost of domestic and
international flights, inflation and the increased cost of living, the hybrid
model still has a place in the conferencing scene. Excitingly, this means
ample opportunity to make events unique and unforgettable.
Having the right technology is now a baseline for conferencing, including
having skilled technicians on site. The emergence of AI in this space is
something everyone is keeping an eye on, to see how it develops and
how it can assist, says Tracy.
Ultimately, whenever technology is being utilised, a venue is only as
good as the technology allows, she says. “Not all tech is equal, nor is the
training for how to properly use it. Each EVT property has a dedicated IT
technician who can be on-call for your event to ensure seamless delivery,
whether the guests are beaming in from that city or across the globe.”
Sustainability impacts decision-making
Sustainability is increasingly important in the conferencing space. “Like
EVT, many New Zealand businesses are values-driven, and for some,
sustainability is a non-negotiable. Many want to make sure that the
environmental cost of bringing their team together for a large function is
considered by the venue”, says Tracy.
“At EVT, we value sustainability and are continuously making
improvements. We are always happy to share and discuss with clients
how we can prioritise sustainability for their events to ensure how they
bring together key stakeholders is aligned with their values.”
Central point of contact
QT Hotels and Resorts, Rydges Hotels and Resorts, Atura, Museum
Apartment Hotel, Arawa Park Hotel Rotorua and LyLo are all part of
EVT Hotels and Resorts. This ensures there are options fit for every
budget, taste, industry and location. As well having properties in
Auckland, Rotorua, Wellington, Christchurch and Queenstown, EVT is an
Australasian brand. This means the
group can also offer access to sister
hotels in Australia and Singapore for
conferences, meetings or incentives.
“Whatever takes your fancy, this is
your opportunity to put ‘above and
beyond’ on the agenda,” says Tracy.
“Get in touch! We’ll make sure we
create your event – elevated.”
EVT Hotels and Resorts
www.evt.com
Contact
Sikati Felise
021 496 584
sikati_felise@evt.com
Advertiser Info
STAYING
AHEAD OF THE
CONFERENCING
CURVE
There is an art to delivering
events that inspire, reward
and galvanise teams, as the
professionals at EVT Hotels and
Resorts well know.